1 2 3 4 5 Previous Next 62 Replies Latest reply: Feb 20, 2012 4:07 PM by jvossman Go to original post RSS
  • 45. Re: IMAP email does not work on Galaxy S 2 4g Gingerbread 2.3.6
    smplyunprdctble

    Yep. You're BUSTED!

     

    You're using a third party web browser (Chrome) and a third party IMAP client (Outlook 200X) when your phone comes preinstalled with a web browser (IE) and IMAP client (Outlook Express).

     

    You're now holding your phone to different standards as your computer.

     

    On your computer, you're PAYING bucks for Outlook 200X for your IMAP mail when the default program preinstalled works.  We're SUGGESTING you get a FREE app to replace the preinstalled client.

     

    If your argument is Outlook 200X has more features -- the FREE app has significantly more features than the default.

     

    So, BUSTED you are!  The only way to have gotten out of that would if you used only the preinstalled apps for your email and browsing (I'm sure I could have made a Photoshop / MS Paint analogy, along with a Word vs Wordpad analogy also, but I digress)

     

    So, instead of being a hypocrite and holding your phone to a different standard than your PC, work with it.  Try K-9.  Otherwise, I suggest this thread be closed.

  • 46. Re: IMAP email does not work on Galaxy S 2 4g Gingerbread 2.3.6

    You're now holding your phone to different standards as your computer.

     

    On your computer, you're PAYING bucks for Outlook 200X for your IMAP mail when the default program preinstalled works. 

     

    Well no, I actually don't pay anything for the use of Outlook since it is provided for free by our Exchange service provider and we use it for all of our client machines whether we are using Exchange or not.  I have to support Outlook, so I would be wasting my time to go get another client just to use on my machine.  The browsers are both free and we use Chrome as a backup to MS requirement to use IE for updating etc.

     

    I think the thread is already "closed" except for our banter since there is no "fix" until someone at Samsung or Tmo thinks it's enough of a problem to figure it out.  As for holding my phone to a different standard, I go back to my original post describing my expectations.  I pay full price for a device, I expect to have basic functional applications work.  Tmo and Samsung are the ones that have included the app and represent that it will correctly "do" IMAP accounts.  It does not.  Life goes on, and I will make do with a older phone until this problem is fixed or I find a better deal or solution for a new phone.  Oh and did I mention that Otter Box doesn't make a case for the G2s4G Hercules..... tisk tisk.... (Skyrocket is different dimensions fyi).  MERRY CHRISTMAS!!!!

  • 47. Re: IMAP email does not work on Galaxy S 2 4g Gingerbread 2.3.6

    Exchange access is not a basic functionality of a handheld device (or a PC, for that matter.)  Exchange access is a proprietary, commercial, closed source application requiring licensed software to access.  Microsoft should provide an Android app to access their server services, free or paid.  They don't.  I wonder why not? 

     

    The phone's "basic functionality" email service is Gmail.  A native, Gmail application is provided and works perfectly.

     

    The Android Email application is an attempt to provide a client that works with most IMAP and POP3 services.  Until my GoDaddy IMAP service expired (01/02/2012), I used the default client with my domain's GoDaddy-hosted IMAP email account without any problem, even across multiple versions of Android and devices.  I just changed my GoDaddy-hosted domain's email to Google Apps, including IMAP-based email access.  Works without any issues using the default email client, and GoDaddy walked me through setting it up.  So what if the default email client for non-Gmail access doesn't work like iOS?  Android doesn't feel the need with excellent alternatives to its own default email client.

     

    I find it funny that you expect your handheld device to work exactly like your PC.  You have to spend hundreds of dollars to get your PC Word, Excel, and PowerPoint access.  You have to do the same thing with Apple products.

     

    My company of thousands only supports Android through Activesync via Touchdown.  Touchdown is a $20 app.

  • 48. Re: IMAP email does not work on Galaxy S 2 4g Gingerbread 2.3.6

    "It's just a small piece that isn't working for one person."

     

    I beg to differ my friend, do a Google search! Enough people are complaining about this issue to atleast warrant a fix or some kind of interest from both T-Mobile, but most especially Samsung and Google.

     

    Today to many think as you do, you give up the ghost and acquiesce. We tend to become brand loyalists and defend the brand tooth and nail. Ahhh so it doesn't work, ahh no big deal load a third party app. Look at the Apple Loyalists, they defend Apple no matter what, the phone can blow up in your face, and they chalk it up to Sun Spots or blame it on the chineese and asian quality control.

  • 49. Re: IMAP email does not work on Galaxy S 2 4g Gingerbread 2.3.6

    projectile wrote:

     

    ....Today to many think as you do, you give up the ghost and acquiesce.....    

    What are you talking about?  I haven't given up anything.  IMAP works perfectly for me.  Samsung, T-Mo, and Google don't have to drop what they are doing because some people can't get IMAP to work properly with their providers.  Do you think Android is providing a proprietary interface of some sort?

     

    This conversation has veered off into the strange.  If it's about IMAP, IMAP works.  If it is about Exchange, Exchange access works, especially with Touchdown.  Google's and Samsung's solution to Exchange access is to let a third-party provide the Exchange access solution because Microsoft won't. 

     

    Who has ever heard of a PC without basic word processing compatibility?  Dell and Best Buy let Microsoft provide a word processing solution rather than trying to come up with a solution on their own (beyond Notepad and Wordpad, which really would work for 94% of word processing needs.)  Android's solution is to let a developer provide Exchange access for Microsoft's proprietary, commercial, closed-source service.

  • 50. Re: IMAP email does not work on Galaxy S 2 4g Gingerbread 2.3.6

    carrucan_of_kurrajong wrote:

     

    1. Exchange access is not a basic functionality of a handheld device (or a PC, for that matter.)

     

    2. The phone's "basic functionality" email service is Gmail.  A native, Gmail application is provided and works perfectly.

     

    3. The Android Email application is an attempt to provide a client that works with most IMAP and POP3 services.  Until my GoDaddy IMAP service expired (01/02/2012), I used the default client with my domain's GoDaddy-hosted IMAP email account without any problem, even across multiple versions of Android and devices.  I just changed my GoDaddy-hosted domain's email to Google Apps, including IMAP-based email access.  Works without any issues using the default email client, and GoDaddy walked me through setting it up.  So what if the default email client for non-Gmail access doesn't work like iOS?  Android doesn't feel the need with excellent alternatives to its own default email client.

     

    4. I find it funny that you expect your handheld device to work exactly like your PC.  You have to spend hundreds of dollars to get your PC Word, Excel, and PowerPoint access.  You have to do the same thing with Apple products.

     

    5. My company of thousands only supports Android through Activesync via Touchdown.  Touchdown is a $20 app.

     

    Uhhhhhhh wrong on 4 of 5 points.

     

    1. Yes you are correct about Exchange, a paid service, or, you have to pay MS for a copy of the Exchange Server and then you have to operate it at a cost on your own hardware.  I'm NOT talking about running Exchange on the phone, I'm talking about PLAIN VANILLA IMAP. PERIOD.

     

    2.  Last time I checked, this is a Samsung device sold by Tmo.  Google isn't involved in my transaction. Gmail is a LOSS-LEADER service to sell advertising, and configured as POP or IMAP depending how you have it set up, and it isn't an APP that works with a domain hosted on godaddy's email servers or on your own hardware.  Try it, you can't set up such an account that is not @gmail using the gmail app.  So again you are missing the point.  We are trying to set up plain vanilla IMAP with a non-google domain on a commercial hosted email server used by millions of people everyday.

     

    3.  Dude, note that we are talking about a specific piece of hardware and software here (remember your example expired on 01/02/2012 well before Gingerbread 2.3.6 was released and before this device was available to the public).  Your experience is not relevant to solving the problem with this hardware/software combination EXCEPT to note for the historic record that in the past there are versions of some IMAP email client working on SOME OTHER PHONE, with an account at godaddy that worked for you.  Makes me think that godaddy's IMAP servers are less likely to be the culprit here.

     

    4.  Nope, I don't "...expect my (your) handheld device to work exactly like your PC...".  I do expect that it should support common IMAP accounts by more than just proprietary services (like Google) and interact in a friendly manner across devices. That's what's advertised, that's what I paid for, that's what I want. How happy would you be if this was a piece of AOL or Yahoo or GOD FORBID Microsoft software you were "forced" to use?  Remember during this holiday season, "DO NO EVIL". 

     

    5. It  is great that your company can spend $20 a device to add an app that i'm guessing is much better than the stock email app (maybe even better than K-9?).  But I am happy with a simple WORKING implementation of IMAP that I don't have to pay anything for and that if I have a problem I can call Samsung or Tmo support THAT I AM PAYING FOR. If I call them about Touchdown or K-9 they are going to tell me to buzz off.  Touchdown might be a great program.  I'm not willing to pay $20 to find out, and more importantly I SHOULD NOT HAVE TO.  (Pissssst... hey buddy can you get me a copy at the Corporate discounted rate?.....)

     

    HAPPY HOLIDAYS!   XOXO

  • 51. Re: IMAP email does not work on Galaxy S 2 4g Gingerbread 2.3.6

    projectile wrote:

    Today too many think as you do, you give up the ghost and acquiesce. We tend to become brand loyalists and defend the brand tooth and nail. Ahhh so it doesn't work, ahh no big deal load a third party app. Look at the Apple Loyalists, they defend Apple no matter what, the phone can blow up in your face, and they chalk it up to Sun Spots or blame it on the chineese and asian quality control.

    RIGHT ARM my MAN, RIGHT ARM!!!!!  Couldn't have said it better myself.  Projectile Shoots and SCORES!

  • 52. Re: IMAP email does not work on Galaxy S 2 4g Gingerbread 2.3.6
    smplyunprdctble

    psst -- 1/2/12 is in like a week and a half

     

    Also, I have a non @gmail.com address in my GMail app.  Because it's hosted by GMail.

     

    Google is involved because they BUILT Android

     

    Exactly how much "support" have you gotten from T-Mobile regarding the EMail app you're wanting them to support?  Compare that to the support you'd get from the developer of K-9, which you wouldn't have to pay for.  For the same reason you do not call Dell when Outlook doesn't work, you don't contact T-Mobile / Samsung for assistance with K-9.  And, I can tell you for a fact K-9 developers are VERY RESPONSIVE for support.

     

    I'm still not understanding WHY you don't want to try to use something that'd probably meet your needs instead of bashing the phone.

  • 53. Re: IMAP email does not work on Galaxy S 2 4g Gingerbread 2.3.6

    smplyunprdctble wrote:

     

    psst -- 1/2/12 is in like a week and a half

     

    Also, I have a non @gmail.com address in my GMail app.  Because it's hosted by GMail.

     

    Google is involved because they BUILT Android

     

    Exactly how much "support" have you gotten from T-Mobile regarding the EMail app you're wanting them to support?  Compare that to the support you'd get from the developer of K-9, which you wouldn't have to pay for.  For the same reason you do not call Dell when Outlook doesn't work, you don't contact T-Mobile / Samsung for assistance with K-9.  And, I can tell you for a fact K-9 developers are VERY RESPONSIVE for support.

     

    I'm still not understanding WHY you don't want to try to use something that'd probably meet your needs instead of bashing the phone.

    HAHAhaha , OK I'll take responsibility for his typo...

     

    Yep goog "involved" but they don't develope the actual version running on the phone (and the attendant apps) do they?  I though this was some kind of "open source" deal where Samsung's developers actually are responsible for the version of the code on the phone.  Plus, have you ever tried to call anyone a google?  Next to impossible.

     

    I got Tier 2 support at both Samsung and Tmo on Sunday and Monday.  As I detailed before, they both seemed knowledgable but after going through it it great detail they had no fix and no idea of what could be done.  At least they didn't try to blow smoke up my skirt.  There really was no way of escalating it further (other than posting this blog and following up with godaddy).

     

    Look, I'm a dog lover, so the K-9 just might be the trick.  But finding another app wasn't the purpose of starting this discussion, fixing the stock app was (or figuring out if it could be configured to work properly). If I end up going that route, I'll give it a look.  Thanks again for the suggestion and for the suggestion on Touchdown.

     

    LOVE the phone, the stock email for IMAP doesn't work.  It's that simple.  Now if I could only get OtterBox to make a case for it like the Skyrocket.......  I may have to reconsider it, there are some youtube videos of speedtest @ >30mbps using LTE.   YowSIR!

  • 54. Re: IMAP email does not work on Galaxy S 2 4g Gingerbread 2.3.6
    smplyunprdctble

    And we said don't hold your breath on a fix.

     

    We're lucky to get a couple updates to our devices.  We just got one.  We know we're getting ICS.  Anything inbetween probably won't happen.  After ICS?  Probably not.  Device developers don't ordinarily do updates one-off (in my experience).  That's another reason third party apps are better.  Something needs fixing? They'll update it fairly quickly.

     

    You keep saying IMAP doesn't work.  We've said IMAP does work.  You need to clarify that IMAP doesn't work for your configuration.

  • 55. Re: IMAP email does not work on Galaxy S 2 4g Gingerbread 2.3.6

    butopia wrote:

     

     

    1. Yes you are correct about Exchange, a paid service, or, you have to pay MS for a copy of the Exchange Server and then you have to operate it at a cost on your own hardware.  I'm NOT talking about running Exchange on the phone, I'm talking about PLAIN VANILLA IMAP. PERIOD.

     

    2.  Last time I checked, this is a Samsung device sold by Tmo.  Google isn't involved in my transaction. Gmail is a LOSS-LEADER service to sell advertising, and configured as POP or IMAP depending how you have it set up, and it isn't an APP that works with a domain hosted on godaddy's email servers or on your own hardware.  Try it, you can't set up such an account that is not @gmail using the gmail app.  So again you are missing the point.  We are trying to set up plain vanilla IMAP with a non-google domain on a commercial hosted email server used by millions of people everyday.

     

    3.  Dude, note that we are talking about a specific piece of hardware and software here (remember your example expired on 01/02/2012 well before Gingerbread 2.3.6 was released and before this device was available to the public).  Your experience is not relevant to solving the problem with this hardware/software combination EXCEPT to note for the historic record that in the past there are versions of some IMAP email client working on SOME OTHER PHONE, with an account at godaddy that worked for you.  Makes me think that godaddy's IMAP servers are less likely to be the culprit here.

     

    4.  Nope, I don't "...expect my (your) handheld device to work exactly like your PC...".  I do expect that it should support common IMAP accounts by more than just proprietary services (like Google) and interact in a friendly manner across devices. That's what's advertised, that's what I paid for, that's what I want. How happy would you be if this was a piece of AOL or Yahoo or GOD FORBID Microsoft software you were "forced" to use?  Remember during this holiday season, "DO NO EVIL". 

     

    5. It  is great that your company can spend $20 a device to add an app that i'm guessing is much better than the stock email app (maybe even better than K-9?).  But I am happy with a simple WORKING implementation of IMAP that I don't have to pay anything for and that if I have a problem I can call Samsung or Tmo support THAT I AM PAYING FOR. If I call them about Touchdown or K-9 they are going to tell me to buzz off.  Touchdown might be a great program.  I'm not willing to pay $20 to find out, and more importantly I SHOULD NOT HAVE TO.  (Pissssst... hey buddy can you get me a copy at the Corporate discounted rate?.....)

     

    HAPPY HOLIDAYS!   XOXO

     

    1.  The conversation drifted over into Exchange territory.  Glad you aren't talking about Exchange access, because you would be wrong about that, too.

     

    2.  I know what you are talking about.  Until three nights ago, when I was going to provide you with my screenshots of my IMAP setup for my GoDaddy-hosted domain and email account, I was using IMAP email with my GoDaddy-hosted Domain IMAP email account.  They charge $37.50 a year for unlimited email with IMAP support.  My subscription to their email service expires on 01/12/2012.  When I was in my email account, taking screen shots for your question, I changed a record setting.  GoDaddy's excellent tech support got it working for me, and noted it was going to renew on 01/12.  I had them walk me through changing to a Google Apps for my Domain account for email (which still is IMAP email.)

     

    3.  I had IMAP email working with GoDaddy using the email client across through devices and three versions of Android.

     

    4.  The default email client works with most IMAP-enabled email services.  Too bad you can't get it going.  T-Mo and Samsung aren't going to get involved with helping you.  Submit a ticket or call the internet helpline.

     

    5.  Android allows you to load an app that works just fine.  You seem not to understand that we are telling you, just as Notepad and Wordpad aren't the best solutions for word processing, Android's email client isn't the best at email (although some of us have no problem with it.)  Just like with your PC, Mac, or Linux-based workstations in which you would have to purchase or download software that is heavier duty for real word processing, you may need to do the same with your Android device.  What is so difficult to understand about that?  Good luck trying to footnote or superscript with Notepad.  See?  You MAY need to find an alternative to Notepad.  In this case, you MAY need to find an alternative to the default email client.

  • 56. Re: IMAP email does not work on Galaxy S 2 4g Gingerbread 2.3.6

    smplyunprdctble wrote:

     

     

    We know we're getting ICS.  Anything inbetween probably won't happen. 

     

    You keep saying IMAP doesn't work.  We've said IMAP does work.  You need to clarify that IMAP doesn't work for your configuration.

    Yep, maybe as part of the ICS refresh/upgrade it will work (IT being the stock email app for a NON GOOGLE RELATED IMAP domain hosted at godaddy).

     

    http://www.slashgear.com/samsung-details-ics-upgrades-gsii-and-note-in-q1-2012-20203420/

     

    I think I've been pretty specific.  I have not trashed the phone (I LIKE IT), or trashed Tmo (I've been a customer for 7+ years and bought my own phones for all that time except the Sidekick i got when I originally switched from ATT).

  • 57. Re: IMAP email does not work on Galaxy S 2 4g Gingerbread 2.3.6

    carrucan_of_kurrajong wrote:

     

     

    2.  I know what you are talking about.  Until three nights ago, when I was going to provide you with my screenshots of my IMAP setup for my GoDaddy-hosted domain and email account, I was using IMAP email with my GoDaddy-hosted Domain IMAP email account.  They charge $37.50 a year for unlimited email with IMAP support.  My subscription to their email service expires on 01/12/2012.  When I was in my email account, taking screen shots for your question, I changed a record setting.  GoDaddy's excellent tech support got it working for me, and noted it was going to renew on 01/12.  I had them walk me through changing to a Google Apps for my Domain account for email (which still is IMAP email.)

     

    3.  I had IMAP email working with GoDaddy using the email client across through devices and three versions of Android.

     

    4.  The default email client works with most IMAP-enabled email services.  Too bad you can't get it going.  T-Mo and Samsung aren't going to get involved with helping you.  Submit a ticket or call the internet helpline.

     

    5.  Android allows you to load an app that works just fine.  You seem not to understand that we are telling you, just as Notepad and Wordpad aren't the best solutions for word processing, Android's email client isn't the best at email (although some of us have no problem with it.)  Just like with your PC, Mac, or Linux-based workstations in which you would have to purchase or download software that is heavier duty for real word processing, you may need to do the same with your Android device.  What is so difficult to understand about that?  Good luck trying to footnote or superscript with Notepad.  See?  You MAY need to find an alternative to Notepad.  In this case, you MAY need to find an alternative to the default email client.

    2.  Where are the screenshots? Yes I have multiple accounts configured as IMAP running on various devices accessing godaddy's email servers (no google apps stuff, straight IMAP), but it doesn't work with THIS device with the software I have described multiple times.  Go buy the new phone, configure an IMAP account hosted by godaddy (no google add on stuff) and post your results. imap.secureserver.net and smtpout.secureserver.net are the godaddy hosted IMAP servers. PROVE that it works, you can't because it DOESN'T. 

     

    3. Maybe so but we are talking 2.3.6 on this hardware with the stock app, period. That's all I'm interested in. It don't work. Period end of story for now.  Maybe something will change in Q1 2012 with ICS upgrade/refresh.

     

    4. Again, I've talked to Tier 2 support for both Samsung and Tmo and they could not solve problem.  I talked with godaddy {you can see that elsewhere on this thread) They were not able to get it working.

     

    5. simple std IMAP working is more like can you open, create and save a document than fancy formatting.  It's BASIC.  It either is implemented and works or it doesn't.  In the narrow, specific circumstance I have described multiple time in great detail, IT DOES NOT WORK. PERIOD.

     

    I understand the alternative you are suggesting very clearly.  I'm not interested for the reasons stated previously.

     

    Have a MERRY Christmas Day.

  • 58. Re: IMAP email does not work on Galaxy S 2 4g Gingerbread 2.3.6
    nearmsp

    I have read the responses. My take on this, coming from an ex Blackberry Curve and Bold user and current iPad user: I think the stock e-mail app on the SGS2 is worthless. Neither of my other 2 devices I had to play around so much for such a simple task. No doubt iOs beat this hands down. I am neither an Apple nor Android fan boy, just as I am not a rusted on republican or democrat. As a researcher I see things as they are. I think if you play around on the stock e-mai you should be able to work around this. Most Universities now provide standard information on their web sites for students and faculty to connect their iOs or Android devices to access school e-mail. I just did that and could configure my stock e-mail app to receive my e-mail. I don't know if the T-mobile or Android people can help because every MS exchange server is set up differently. Your work or school e-mail adminstrator would be the best person to help because  if you are in a large organization there will be others having similar issues.

     

    That said, Android provides excellent customization for personalization but the basic apps that come built in definitely need some help. Even the market place apps for like products are not as smart as the iOs environnment. I read the Wall Street Journal on my iPad (and used to on my BB). Both of them are far superiod to the Android App. I am puzzled as to why because Android share now is larger than the iOs market share. It may well be that more users of iOs are likely to be paid subscribers of the Wall Street Journal. I don't know.

  • 59. Re: IMAP email does not work on Galaxy S 2 4g Gingerbread 2.3.6

    This question was never answered because the default app does not successfully work with IMAP accounts at GoDaddy.  While there were a number of suggestions to use third party apps, and those suggestions are useful, but currently no solution exists at this time for making the DEFAULT app work correctly, period, end-of-story.  Dear T-Mobile and Samsung.  Please post to this thread when you fix this.