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      • 30. Re: IMAP email does not work on Galaxy S 2 4g Gingerbread 2.3.6

        Don't be to rough on the man. His point is simple, you buy something you expect it to atleast function. We all know at best the default mail app does not function with all IMAP servers. I understand the frustration, sometimes you don't want to go after a third party app to get basic functionality from something you just shelled out a chunk of cash for. I for one am running IMAP servers where this mail app exhibits the same issue "butopia" reports. I have tried with several IMAP servers, some function, some don't! Hit or miss.

         

        Guess what I am not recommending this phone for corporate use, yes just because the crappy built in mail client does not connect to my expensive Corporate E-mail Server.

        Sorry Mr. CEO we just spent 10g on Samsung phones, but they don't work with our stuff, guess you'll have to spend another 10g in IT hours for us to check out K-9 and make sure it meets all corporate security needs... Hello!

         

        I'll just keep mine and use K-9... At the very least with all the complaints, Samsung should release a patch or a fix of some sorts. What kills me is that other phones running the same Android version don't exhibit the problem with there mail clients, and this is probably a one hour development fix...

        • 31. Re: IMAP email does not work on Galaxy S 2 4g Gingerbread 2.3.6
          gandecab

          Hard?  I'm trying to make his life easy   instead of fighting the system for a fix which wont come, use an app which does have the features you need. Sure it's not the stock email app, but who cares.  The app does work with IMAP.  all IMAP accounts - no.  Like I said before, the default email app has always been ****.  Since android 1.0 there have been major bugs in the app.  They fix some, but then others start.  The app is not a priority to for google/samsung/etc to make perfect.

           

          It's like my car's stock stereo can't get the radio station from the next city over.  I can get some stations, but not this one (all my other cars get it).  A better stereo will pick up the station.  should I complain to Mr Car Manufacturer that they should fix the radio so I can get the stations I want.  or I can just go out and get a new, better stereo with more features and better quality - and in your case the new app/stereo is free   I can't believe I just did this car analogy (I hate doing this). don't analyze it, it's just an example.

           

          PS, I bet k-9 mail will conform better to your security policies than the stock app anyway.  I work at a large computer HW/SW company and they only approve the mail app Touchdown ($20) for ActiveSync connections for any corp android phones. Go with the best app, not because it came on the phone.

          • 32. Re: IMAP email does not work on Galaxy S 2 4g Gingerbread 2.3.6
            smplyunprdctble

            I'll give you it COULD be a 1 hour development fix, but the question is where is the problem.

             

            *note, the following post is a lot of conjecture and should not be taken with any seriousness.  It's an example to show the complexities involved.  It could be completely true, it could be a complete farce*

             

            Right now, we're blaming the email application.  Because hey!  It works on <insert all these other platforms>.

             

            But, let's take a second to examine how difficult it is for ANYONE to fix.

             

            We don't have ANY data on our phones to send to Google / Samsung to say "Hey, it's not working".  Nobody has sent syslogs to Google in order to explain why connections haven't happened.  Why?  Because we don't directly have this access as users on our devices.  When Google / Samsung connect to an IMAP server, it works.  They have nothing to debug with.  You cannot fix what you cannot see.

             

             

            Now, let's take the Yahoo! Mail problem -- it works sometimes, doesn't work sometimes.  It'll not work, then it'll work.  Doesn't' appear to be any rhyme or reason.  I've seen a couple have the same phone -- one Yahoo! Mail setup worked, one it didn't.  Obviously, in this case there's nothing different between the phones, so at this point it's a server problem that Yahoo! has to fix.  Maybe the two accounts are on two different Yahoo! servers and one is more forgiving than the other.  There's a number of failover mirrored servers at Yahoo, so maybe later the "active" server for the account is more forgiving and it finally works.  Again, nothing for developers to research [especially if their accounts happen to be on completely forgiving machines], so difficult to research.  And, who knows -- it may be a Yahoo! problem with some of their servers.

             

            And, there COULD be a server problem where some types of clients aren't affected.  Maybe the default EMail client is being "appropriately strict" and other clients (iPhone, K-9) are being "leniant".  "True developers" prefer strictness (I agree on this philosophy) and if there's something that's not appropriate for whatever reason, it's not TRULY a client problem, rather a server problem. (You can argue 'til you're blue in the face, but its really a server problem.  Being "leniant" can potentially cause security concerns, yada yada yada)

             

            If it's a server problem, the OP's Godaddy IMAP email could be on a different machine / configuration than those that are working.  The fact it works for SOMEBODY (and more than one somebody, it apperas) leads things to be a server situation.  This is NOTHING Samsung / Google can fix.  Oh -- and since we have no real verbose logging, we cannot send anything to Godaddy to fix.

             

            I work in a corporate environment.  As much as we'd like to imagine our servers are the same, they're never the same.  My previous employer, we bought four environments of servers.  All four environments were configured differently (and those slight configuration differences caused nightmares for our software).  And, we know nothing about the IMAP server that works and the one that doesn't.  Are they on the same operating system? Same system configuration? Same server versions? Etc.  Maybe there's a bug in the version of the IMAP server that the OP's mail is sitting on that makes it somewhat incompatible somewhere and the server needs an update somewhere.

             

             

            The summary of what I'm trying to say is "While it may be an hour development fix, we don't know who is responsible for the fix and we don't have the ability to provide connection logs to debug anything"

            • 33. Re: IMAP email does not work on Galaxy S 2 4g Gingerbread 2.3.6
              gandecab

              in k-9 you can turn on debugging for extra logs (with alogcat app).  it may not give you the answer, but it may narrow down the cause to either an app error (ie not accepting the connection) or on the server side (ie: info sent ok, but no response from the server).  etc.  you can also send the logs to the k-9 developers for them to figure out.

              • 34. Re: IMAP email does not work on Galaxy S 2 4g Gingerbread 2.3.6
                smplyunprdctble

                Yeah -- I know -- but that doesn't help default email app

                 

                I'm on your side with K-9!

                • 35. Re: IMAP email does not work on Galaxy S 2 4g Gingerbread 2.3.6
                  gandecab

                  right, the default email app is a black box. but it will help if it fails on k-9 too.

                  • 36. Re: IMAP email does not work on Galaxy S 2 4g Gingerbread 2.3.6

                    "I'll give you another example. In the short time I had the phone, I activated the wifi calling feature. Very cool idea, but it only worked part of the time. Since this is clearly a feature that the phone is supposed to have and support, I could be ragging on T Mobile about this and I have participated in another discussion thread on the topic. If I had purchased the phone SPECIFICALLY needing this feature (say I'm in a remote area much of the time with no cell coverage or I work in a building where the cell coverage is blocked by the building, but I have strong wifi available) then would your response be, Hey DUDE, just go get Skype, or some other VOIP TPA and your problem is solved?"

                     

                    In the time you had the phone you used the wifi calling feature?

                     

                    The SGS2 doesn't have wifi calling. Please tell me how you got that feature.

                    Am I missing something?

                    • 37. Re: IMAP email does not work on Galaxy S 2 4g Gingerbread 2.3.6
                      smplyunprdctble

                      arizonabay wrote:

                       

                      The SGS2 doesn't have wifi calling. Please tell me how you got that feature.

                      Am I missing something?

                      As of the update thats currently being rolled out, it is supported and installed.

                      • 38. Re: IMAP email does not work on Galaxy S 2 4g Gingerbread 2.3.6

                        smplyunprdctble wrote:

                         

                        I'll give you it COULD be a 1 hour development fix, but the question is where is the problem.

                         

                        The summary of what I'm trying to say is "While it may be an hour development fix, we don't know who is responsible for the fix and we don't have the ability to provide connection logs to debug anything"

                        Yes, exactly.  Companies respond to thisngs that drive $$ generally and if they think this is an issue that is significant in those terms, they will be quicker to do something about it than not.  As consumers we don't have to settle, though we all make concessions balancing $$ with functionality vs desires vs hard needs.

                        • 39. Re: IMAP email does not work on Galaxy S 2 4g Gingerbread 2.3.6

                          gandecab wrote:

                           

                           

                          It's like my car's stock stereo can't get the radio station from the next city over. 

                           

                          PS, I bet k-9 mail will conform better to your security policies than the stock app anyway.  I work at a large computer HW/SW company and they only approve the mail app Touchdown ($20) for ActiveSync connections for any corp android phones. Go with the best app, not because it came on the phone.

                          Well again (without analyzing your analogy ) are we talking about the radio not working or the reverse gear not working.  The car will still get you from point A to B even with the radio broken.  Reverse gear being out or iffy, that's another matter (unless you just organizes your life to only drive forward, or you are willing to get out and push).

                           

                          Interesting observation on Touchdown.

                          • 40. Re: IMAP email does not work on Galaxy S 2 4g Gingerbread 2.3.6

                            projectile wrote:

                             

                             

                            Guess what I am not recommending this phone for corporate use, yes just because the crappy built in mail client does not connect to my expensive Corporate E-mail Server.

                            Sorry Mr. CEO we just spent 10g on Samsung phones, but they don't work with our stuff, guess you'll have to spend another 10g in IT hours for us to check out K-9 and make sure it meets all corporate security needs... Hello!

                             

                            VERY interesting point.  Don't get me wrong, I think the phone is a wonderful device and spent way too much time trying to decide between Skyrocket, Hercules or HTC Vivid before going with the Hercules.  For any large organization the ability to manage a large number of devices is a bigger cost than the devices themselves.

                             

                            TCO is important.  In my case its more related to my time and principal than total dollars.  Heck I've already wasted more time and $$ going through and reversing the d#*n decision than I wanted to spend.  And on top of paying full price !  AAAaarguhhh!!!!

                            • 41. Re: IMAP email does not work on Galaxy S 2 4g Gingerbread 2.3.6
                              smplyunprdctble

                              butopia wrote:

                               

                              gandecab wrote:

                               

                               

                              It's like my car's stock stereo can't get the radio station from the next city over. 

                               

                              PS, I bet k-9 mail will conform better to your security policies than the stock app anyway.  I work at a large computer HW/SW company and they only approve the mail app Touchdown ($20) for ActiveSync connections for any corp android phones. Go with the best app, not because it came on the phone.

                              Well again (without analyzing your analogy ) are we talking about the radio not working or the reverse gear not working.  The car will still get you from point A to B even with the radio broken.  Reverse gear being out or iffy, that's another matter (unless you just organizes your life to only drive forward, or you are willing to get out and push).

                               

                              Interesting observation on Touchdown.

                              Your phone still sends / receives calls (as designed).  It receives GMail.  It gets on the Internets.  It connects to other Email accounts.  It's not like a complete portion of the phone is removed.  It's just a small piece that isn't working for one person.  Just like the lack-of-analyzation analogy.  It's a small piece that isn't working for one station.

                               

                              As for your previous message to reply to me -- I think you missed my point.  I agreed it could be an hour to fix.  But I don't agree that Google / Samsung are at fault.  They could be, but it could be your IMAP provider.  You're pointing fingers when you don't have enough information to point.  You don't have logs that says it's the phone that's the problem [ignoring that the iPhone apparently works].  There could be a setting on the server that says "only let iPhone in" or "don't let Android in" or the like.  Or your phone is communicating in one IMAP version and the server isn't accepting it.

                               

                              What my comment meant was while it's a simple hour fix, I'd be investigating logs to determine where the fault is.  Your IMAP provider could be denying the device for a reason.  That reason could be because of a problem in the software of the device.  That reason could be a CONFIGURATION problem on the server.  And I would aim towards a CONFIGURATION problem if the same provider works for other users (as was pointed out by another poster in this thread)

                              • 42. Re: IMAP email does not work on Galaxy S 2 4g Gingerbread 2.3.6
                                smplyunprdctble

                                butopia -- I have two questions for you:

                                 

                                  1) What email client do you use on your computer for IMAP?

                                   2) What web browser do you use on your computer?

                                 

                                These questions may seem a little odd, but humor me, please.

                                • 43. Re: IMAP email does not work on Galaxy S 2 4g Gingerbread 2.3.6

                                  smplyunprdctble wrote:

                                   

                                  What my comment meant was while it's a simple hour fix, I'd be investigating logs to determine where the fault is.  Your IMAP provider could be denying the device for a reason.  That reason could be because of a problem in the software of the device.  That reason could be a CONFIGURATION problem on the server.  And I would aim towards a CONFIGURATION problem if the same provider works for other users (as was pointed out by another poster in this thread)

                                  Yes, I posted earlier it could be godaddy.  I just don't have any evidence of that since every other device I have the account on works fine (outlook 2003, 2007 on 4 computers, iPhone 3G and 4).  You suggestion about looking at logs is a good one, but beyond my expertise.  The guy that posted that said it worked was using K-9 not the stock app. 

                                   

                                  https://support.t-mobile.com/message/73235#73235

                                   

                                  To quote Mr. Cll "...I ended up loading K-9 for that one account and I actually find it to be an advantage for using that account on the phone...."

                                   

                                   

                                  Note he never responded to my direct question on hardware/software he was using, I just happened to see this response he posted in another thread.  I agree with your thinking on how one could go about troubleshooting the problem, just not something I can do.

                                  • 44. Re: IMAP email does not work on Galaxy S 2 4g Gingerbread 2.3.6

                                    Different versions of IE 7 and 8 and Chrome.  Outlook 2003, 2007 though I also support earlier and later versions.  No the more revealing question might be, if Outlook was available as an app, would I be using it on the phone?  LOL  You'd have me there (since we all know what a POC it is...).  I'm BUSTED!