I'm sorry that you are seeing problems with storage on that Springboard, and I want to see if I can give you some information to help.
- Because the device is not active on a T-Mobile account, T-Mobile has just basic troubleshooting that we can do for the device (common procedures). If it is being used for wifi only, you can contact the manufacturer directly for support: Huawei's Toll free number is 1-877-4-HUAWEI (1-877-448-2934) and their website is http://www.huawei.com/
-To add the device to your exsisting account, you just need to be approved to add a line and have a brand new SIM ready to activate and we can set it all up by phone through our activations department. Because the Springboard is a tablet, it requires a different plan to access the web than your mobile phone does, so switching your SIM back and forth is not going to work.
I hope this answers your questions on how to get further support for the Springboard, and how to add it to your account.
I eventually reset the tablet to factory defaults, but then again, after transferring some files, the dreaded message comes back, and there is no way I could then access the storage (on the Mac). Tried then w/a Windows machine, after having installed the Hi Suite, to no avail, either (this one just times out). I am thinking that the problem is associated with a specific file or group of files, but checked them all - individually (PDFs), and they open w/out errror in Adobe, etc ... I aslo transferred same groups of files to an iPad2 and an HTC MyTouch 4G smartphone, w/out any problems.
I'm still working on the support info, but I did find this:
For Macintosh computers running Mac OS X 10.5 or later, you need Android File Transfer (get it at http://www.android.com/filetransfer/) to access and transfer files between your Mac and an Android device running Android 3.0 or later.
- From any Home screen, tap Apps.
- Tap Settings.
- Tap Storage.
- Under MTP, tap to select the Auto-open check box.
- Plug the small end of the USB cable into the USB/charging port on your tablet.
- Plug the large end of the USB cable into the USB port of your Mac computer.
- On your computer, navigate to the Applications folder and double-click Android File Transfer.
- A Finder window named SpringBoard will open and allow access to folders and files on the tablet’s internal storage and the memory (SD) card (if available). If no memory card is installed, only Internal Storage will be present.
- Click SD Card to access the memory card’s folders and files.
- Drag and drop the music files from your computer into a memory card folder.
- When you are finished, close the SpringBoard Finder window or exit the Android File Transfer application.
- Disconnect the USB cable from your computer and then from your tablet.
I hope this helps
I think I figured out what's hapenning - there are files (cannot tell yet what's common to them) that - once one of them added - renders the storage inaccessible. I was able to reproduce this with one PDF of mine which, upon adding to the storage, would trigger the error. Once I delete the file using a file manager app from springboard (e.g. esfile explorer), access is restored. Same files are ok on any other platform (iPad, Android phone, OSX, Win), which makes me think that there is something wrong with the file system on this tablet.