1 2 Previous Next 15 Replies Latest reply: Jul 24, 2012 1:35 PM by nearmsp RSS

    wifi calling to/from overseas

      Hello everyone, I am new here and just switched to T-Mobile.

       

      Very glad to see the Samsung Galaxy S2 is getting the wifi calling update.

       

      Would like to know if I am overseas (have data roaming disabled, but connected to wifi) and place calls to us, is that considered international rate? roaming rate?  and what if I am on wifi in the us and call overses? is that an international rate? just need to know how much it will cost me.

       

       

      I have been very impressed by T-mobile customer service so far (with the exception of one lady I talked to in a chat recently), it seems like they really care about customer service, somthing I am not used to with my previous carrier.

       

      Many thanks

        • 1. Re: wifi calling to/from overseas

          I honestly don't know, but will update you all in two weeks when I'm overseas. But I like the way I can put the phone in Airplane mode and use the wifi calling.. assuring no roaming fees

          • 2. Re: wifi calling to/from overseas

            I used WiFi calling from Japan and had no roaming charges while using that.

            • 3. Re: wifi calling to/from overseas

              I use wifi calling in Mexico to call United State without charge half year so far. Don't worry. Have fun

              • 4. Re: wifi calling to/from overseas
                nearmsp

                I have used T-mobile UMA for 4 years now on 2 blackberries. I have never been charged international rates. But then I make sure I switch off the tower connection and only use the Wi-Fi connection. I can never leave T-mobile with such a great utility.

                • 5. Re: wifi calling to/from overseas

                  I have used this feature for years traveling abroad and my understanding is as follows.  All pertains to wifi. 

                   

                  -Calling to a foriegn country from the US should be charged long D. 

                   

                  -Calling from a foriegn country to a foriegn country will be charged. 

                   

                  -Calling from a foriegn country to the US will not be charged.

                   

                  -Calling from the US to the US will not be charged.

                   

                  Manytimes I have not been charged for any of the above, but I believe the intention of Tmo is as stated above.  The reality is that, how can Tmo trace where the router is located that one is using, MX, US or Thailand...etc, so in practice the charge depends on where the call is destined for and how that country traces and charges for land line calls.  Perhaps Tmo could chime in.  I did what the writer above stated with my Blackberry as well and would turn off the tower signal to be sure there was no GSM connection, but on the new android devices the same option is not available. One can choose wifi calling only/preferred.

                  • 6. Re: wifi calling to/from overseas

                    The short answer is when your phone is connected to WiFi and you have WiFi calling enabled, your phone thinks it's in the US.  So rates will mirror what you'd get charged if you were on a cell tower in the US.

                    • 7. Re: wifi calling to/from overseas
                      tmo_alicia_b

                      Hi!

                       

                      Let me first thank you for being part of our community!  We are happy to have you here and love to see you as an active participant. The following is what you can expect with wi-fi calling:

                      • Roaming information 
                        • Calls made from the US to international numbers (subject to international rates) 
                        • Calls made from outside the US to US numbers (not charged roaming) 
                        • Calls made from outside the US to international numbers (subject to international rates, but not charged roaming)

                       

                       

                      If you have any further questions, please feel free to reply to this message or contact any member of the staff.  Thank you and have a great day!

                       

                      - Alicia B.

                      Community Moderator

                      • 8. Re: wifi calling to/from overseas
                        unclespoon

                        Or you could have marked llamatm's exact same answer from a month ago as correct, but whatever...

                        • 9. Re: wifi calling to/from overseas

                          "Calls made from outside the US to US numbers (not charged roaming)"

                          Does this mean there is charge or go by plan rate? or the call is also free when it is via VoIP.? Thanks for clarification.

                          • 10. Re: wifi calling to/from overseas
                            nearmsp

                            The calls are treated like any call you make to any number when in the US. If you have unlimited minutes it will count towards that, if unlimited then it will not cost. The second issue is it will be treated for Peak/Off-Peak based on where the call terminates not the foreign country time.

                            • 11. Re: wifi calling to/from overseas

                              I've been charged roaming when calling through wi-fi on Samsung 1. They say even though you have the Wi-Fi sign on the phone, it uses your SIM card. Anyone experienced this?

                              • 12. Re: wifi calling to/from overseas

                                i've been in italy,spain,canada  and always used wifi calling for domestic(US-US) calls and messages. nothing extra been charged.

                                when you on wifi, phones thinks it in USA.

                                • 13. Re: wifi calling to/from overseas
                                  nearmsp

                                  when one used BB, it was not an issue. You could shut off the tower connection and only use WI-Fi. BUT Samsung Android phone (SGS2) does NOT provide a way to shut off the tower. So to be sure the call is not charged as roaming - Make sure you go to wi-fi call settings and then check the box "Wi-Fi calls only. If you do that and you also select no roaming, then you can have your phone switched on without worrying that a call may come through and you will be charged for it.

                                  • 14. Re: wifi calling to/from overseas
                                    albarrios

                                    how about inbound wifi calls while being out international?

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