I have a G2 but it has a black screen. the touch screen still works because i can open pandora to play music and i can close it because i know the places to touch but i cant see anything. is there anything i can do to get the screen back.
I am sorry to hear that you have a black screen on your G2. Nice to know some options are working but I can only imagine how frustrating it is to not see the screen! Did anything happen to the phone such as dropped excessively or exposed to moisture? In order to get your screen back, and you are not able to see any menu options you will need to complete a master reset using the keys on your device. Please follow http://support.t-mobile.com/docs/DOC-2500 first to prepare for the reset and then http://support.t-mobile.com/docs/DOC-2200 to complete the reset. Please keep me posted if the screen returns!
i took my phone in and they said that one of the moisture tabs was red. i think i got baby slober in it. but i tried the master reset but it is still the same. atleast i think i did the reset.
bearr324 I am sorry to hear about about the baby slober and that the reset was unsuccessful. You completed the reset with the above instructions and the phone was off correct? If the reset was unsuccessful, please send me a private message by clicking on my T-Force username and provide me with your 10 digit mobile number and full name, I would like to review your account to see if you insurance that covers those baby slober/water damage issues.
i have already filed a claim and the new phone is on the way. thanks for your help.
Glad to hear you have been taken care of!
I have had the same issue, tried almost everything I can. Did not work. Good to know I wasn't the only one. I got a replacement for hefty hundred bucks.
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