1 2 Previous Next 15 Replies Latest reply: Apr 4, 2012 8:56 PM by platinumdragon Branched to a new discussion. RSS

    Rocket says connected with no internet access

      I can tell by reading some other threads that T-Mobile is not addressing the problem I am having that is in common with others. My Rocket laptop stick disconnects. I states that its connected with no internet access. I do a lot of travelling and this is unaccessable. If there is a T-Mobile representative reading this thread, be aware that I have passed my contract limits and can drop T-mobile without penalty and I will if my service does not improve... QUICKLY.    

        • 1. Re: Rocket says connected with no internet access

          I've been having the same problem. Have t-mobile corrected your problem?

          • 2. Re: Rocket says connected with no internet access

            Same problem here.

             

            Stick ZTE Rocket 2.0 lite. Windows Vista with latest service pack. Stick has latest software update. Tried exiting software and ran as modem through telephone dial up. 2 to 3 bars on signal strength. In Macomb County, Michigan(Detroit area).Continually bounces between 3G and 4G service. Drops out 50% of the time everytime I try to go to a web address.

             

            I'm ready to take a hammer to the stick and go to someone elses service.

            • 3. Re: Rocket says connected with no internet access

              We would hate to see you leave T-Mobile. I have a few questions to see if we can help you out. First, do you know if your USB port in use is 3.0 or 2.0? The Rocket 2.0 is not compatible with 3.0 ports at this time. If you are using a 2.0 port, what is the make and model of your laptop?

              • 4. Re: Rocket says connected with no internet access

                Thanks for contacting me.

                Dell Studio 1737. Model PP31L.  USB 2.0 as far as I can tell.

                Just took me 10 minutes to get through to this response because the stick keeps dropping internet.

                • 5. Re: Rocket says connected with no internet access

                  Is this something that worked previously? If so, when did it stop working?

                  • 6. Re: Rocket says connected with no internet access

                    It's been a problem since purchasing the service. I originally contacted support by phone and they suggested a software update for the stick and service pack for Vista. Did that and no improvement. I've tolerated the problem until now. Time to fix or move on. Any possibility of system bandwidth and users in my area? Thank you.

                    • 7. Re: Rocket says connected with no internet access

                      Heavy traffic on the network can certainly affect your services. However if this occours everywhere, I would suggest contacting Dell to double check the type of port or testing the device on a different laptop.

                      • 8. Re: Rocket says connected with no internet access

                        Thank you for your input. I'll do some further troubleshooting.before giving up.

                        • 9. Re: Rocket says connected with no internet access

                          I have been having the same issue and was told that it was not a computer problem but a tower problem and that tmobile is working on improving connectivity in the area - near downtown Los Angeles (?!)  They told me to call back in three days, then three more days... I have 9 months left on my contract but if I do not get the service I am paying for, I will leave. Good luck to you.

                          • 10. Re: Rocket says connected with no internet access

                            I had issues with them for over a year and said I was going to leave because I was tired of being lied too...over charged in fees and mislead....It got to the point I was calling them on a monthly basis to confirm information and it still got messed up the next month...and each time asking the cust serv rep to input notes so when I call again they will see and everytime I called back...they said there was not allot of detail in the notes or none at all....Of course I took notes and names...but do you think anyone of them cared.....no.... and it all started with the web connect managers connection and lack of..... started off using it to monitor activity.....glad I did too found someone had my broadband number and was texting me weird stuff....then it stopped working I called because of a $5 charge and they didnt know what the charge was for so I had the texting blocked thinking this was why the extra charge...this 5$ charge eventually cost me over 100$ in fees...because they would not wave any charges because they said the amount had carried over...and when asked why did they not tell me that when I called them about it....anyway I fought with them for over a year and one of them even told me I would be better off paying it all and taking it up with them later....this is after another suggestion they made too me was to write a letter and I did but never heard from them......so you better beleive that I will not use this service once the contract is up....not only that but I want others too know what happend too me and now seeing allot more people feel the same way I will be do a virtual picket of the company.

                            charger09 wrote:

                             

                            I have been having the same issue and was told that it was not a computer problem but a tower problem and that tmobile is working on improving connectivity in the area - near downtown Los Angeles (?!)  They told me to call back in three days, then three more days... I have 9 months left on my contract but if I do not get the service I am paying for, I will leave. Good luck to you.

                            • 11. Re: Rocket says connected with no internet access

                              Add my name to the list of folks having this problem.

                               

                              I have never seen less than 5 bars, and download performance is outstanding, but this bug is driving me crazy.

                               

                              I even reflashed with the latest firmware, but it didn't seem to make a difference.  And, no, I'm not using USB 3.0, although I did ensure the USB ports were set to not be powered-down by the OS.  My laptop is a six-month old Lenovo, Win7 64-bit, and has otherwise been problem-free. All patches are current.

                               

                              Front-line Tech Support seemed rather dubious of my report, but I guess that's to be expected.

                              • 12. Re: Rocket says connected with no internet access

                                Just drop it they will not fix anything, I have the same problem since October!

                                • 13. Re: Rocket says connected with no internet access

                                  I am also having this problem. I have a Sony Vaio VGN-NS190J. I didn't seem to have the problem

                                  until November 2011 and it seems to have gotten worse. I've made sure my USB ports are not

                                  being put to sleep, I've downloaded the latest firmware, my signal strength is always showing

                                  strong, and the problem still persists.

                                  • 14. Re: Rocket says connected with no internet access

                                    Hi platinumdragon, (and anyone else for that matter)

                                     

                                    Just a few questions to better understand the environment the USB is in.

                                    Could you confirm the followiong

                                    1) the actual model of your data stick

                                    2) the actual version of the connection manager currently installed in your PC

                                    3) actual version of firmware on the datastick

                                    4) actual OS being run in your PC

                                     

                                    It got really bad starting Nov 2011, silly question perhaps but did you make any changes to your PC or the datastick at that time?

                                     

                                    I wish I could state that its a known problem, the challenge is that the USB is being installed into a computer (of some sort) and how many people have their computer set up exactly the same as someone else?

                                    I have several laptops and family desktops and no two have identical setups.

                                     

                                    While you use the T-Mobile USB Data Stick do you also have other connections to the internet?

                                    LAN, home WiFi, etc...

                                    Do you get any popups telling you about  "other networks being discovered" ?

                                     

                                    If the device worked well (at any time) and now is not working well

                                         Have you installed any new virus software?

                                         Have you installed any new firewall software?

                                         Have you had any changes to your existing firewall or virus software?

                                         Have you installed any other connection manager software (other than the T-Mobile one)

                                         Has there been any change in the signal strength?

                                    If you use it in multiple locations does the problem follow you or is it a location based issue?

                                     

                                    When someone states "I have that exact same problem"  chances are that the symptoms are the same but the cause of the problem is completely different.....we want to help everyone and are constantly seeking to improve connectivity and define troubleshooting steps. The more details we have to work with the better the chances a solution can be determined.

                                     

                                    I apologize for those that know what they are doing as the questions may seem too basic.....but there are others that are not as savy as others. We all have our strangths and weaknesses so we have to start somewhere

                                     

                                    When your problem is resolved it is always appreciated to let us know it is working...and your solution becomes a possible solution for others.

                                     

                                    Cheers

                                    PS Although I work for TMO I am not part of the fine folks of CARE that assist in resolving issues every day

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