Hello I would love to assist you! Did you setup your device like this?
If your company is using a BlackBerry Enterprise Server,then you can set up your phone to receive work email from Microsoft® Outlook®, or IBM® Lotus Notes®.
If you have the Enterprise Activation password from your system administrator, follow these steps:
- If necessary, select Allon the Home screen to expand the Applicationspanel.
- Scroll to and select the Setup icon.
- Select Email Accounts.
- Select Enterprise Account.
- If prompted, read the BlackBerry Prosumer Service Agreement and select I Accept.
- If prompted, enter your BlackBerry ID username and password and select Sign In or Create New.
- Enter your enterprise email address and activation password.
- Select Activate.
- When your email address has been enabled, select Return to Setup.
Thanks Aaron! I'm a solo user. And don't have an enterprise activation password. so not sure where to go from there. I did find the 'enterprise activation' page and started to sign up, but didnt get very far without the password. Plus, my email syncs fine. so just trying to get contacts and calendar to wirelessly sync. (right now i have to tether the phone to my computer.).
So: how do i find the password?
what email address should i use? (i have gmail and my own company address)
That does make sense yes. So since you are not using an exchange server your options are to either use some type of redirector which the blackberry desktop software may assist you with here > http://goo.gl/71IdI
Or, your domain provider may have these options available for you to setup with them to sync wirelessly, I know that when you use Google as your domain provider they provide the options to sync that info just like Gmail.
Aaron - thanks. The email sync works fine - on both my gmail and doteasy accounts. But its the calendar which is on my laptop on MSOutlook that I need to sync wirelessly. And that's only on my laptop - not on the web or in the clouds. Does that require going through my IP provider? I thought that was the purpose of Enterprise - so that I could get the wireless sync. No?
No not your IP provider. Your only option is using a redirector which communicates the information between your computer device wirelessly, which is a 3rd party program. Aside from changing your domain, another option is you can use Gmail to import your information from your Outlook and then allow that to sync with the Gmail account on your device.
I've only read bad reports on redirector. It is unreliable and troublesome. I don't believe RIM even supports it now.
Other options may be using a hosted BES, or setting up and running BES Express (http://us.blackberry.com/business/software/besx/).
Having the enterprise service with T-Mobile is only part of it. You need to have BES on your end. This is typically operated by an organization or company, but individuals can operate there own (BES Express) or buy hosted service. That is, if you want BES.
You may want to google BIS and BES and read.