ok I'm familiar with this problem and would love to help! Do you have any important voicemails that you haven't listend to yet? If so call your voicemail manually and listen to them, then we are going to need to try these steps:
FYI - These steps will delete ALL voicemails
- Fom home screen press Menu.
- Tap Settings.
- Tap Applications.
- Tap Manage applications.
- Tap All.
- Tap Visual Voicemail.
- Tap Clear Data.
Test Visual Voicemail
- From the home screen, tap the Phone icon.
- Tap Voicemail.
- Tap Enable.
Then after you follow these steps, have someone test leaving you a message. Let me know if it works, if not we will need to reset the device
30 days on NO VOICEMAIL on my phone... could not access from calling in (pushing 1)... could not access using visual voicemail.... could not access using remote phone to call to retreive! Missed soooo many important business calls, a call from the bank to say my cc was being used fraudulently... a potential job offer... even more that I am not listing. COUNTLESS exuses from tmobile, constant resets, pulling the battery out... going through my saga EVERY time over and over again when callling in. NO HELP getting voicemail. Always following the steps of the reps, tec guys, etc. After 30 DAYS one guy said we should disable visual voicemail... then I could at least get my messages. THE BOTTOM LINE IS JUST DISCONNECT VISUAL VM UNTIL THEY GET IT STRAIGHT. I spent over 15 hours on the phone the them.. got a token discount but NOTHING NOTHING compared to the losses. Think i can cancel my contract and not have to pay a fee??? I signed a contract expecting Voicemail.
I am so sorry you have been having these ongoing issues with your voicemail. I know that is a hugely important feature of your phone! It sounds like you had a horrible experience going through the troubleshooting process and I definitely cannot apologize enough. If you have further questions or concerns, please do not hesistate to post and I will be happy to look into this for you!
Thank you so much,
I had the same problem and clearing the data didn't work, but I was able to get to visual voicemail after I called the voicemail manually and deleted my new messages.
The problem I have with this fix is anytime there is an error with voicemail, I have to delete all my saved messages. That seriously defeats the purpose of visual voicemail. Please make it so we can save voicemails to the SD card (why in the world wasn't this orignially done anyway? Is it really that hard to do?). I spend $130/mo so it seems reasonable for the basics of visual voicemail to work well. Besides, if I can save voicemails to my SD card, then I can archive my messages to my computer without worrying about them being deleted.
I would definitely pay an extra $5 for 'enhanced visual voicemail' but it seems putting voicemails on the SD card would be a standard offering.
This has been an ongoing problem with my phonefor the past 2 weeks. I have done all of the following and none of this has solved the problem.
1. Clear VVM data in procedure described above.
2. Restart phone (multiple times)
I have also:
3. Cleared all cache and data from Applications>All>Contacts.
4 Cleared all cache and data from Applictions>All>Contacts Storage.
5. Moved all possible apps that can be moved to SD card, unmounted SD card in Settings>SD and Phone Storage, powered off phone and removed SD card, then repowered. This will effectively remove most downloaded apps temporarily from phone.
Note, I ONLY sync contacts with Google, so doing the above will not affect stored contacts as they are still in Google cloud. If you clear contact data and your contcts are stored on phone you may lose contact and pother data.
**** Spoke with TMo tech support today and they have confirmed this is an ongoing problem specific to Visual Voicemail and possibly MyTouch4g phones. This has been escalated to higher priority and there is a Master Ticket pending which applies to the error message "android.process.acore has stopped unexpectedly" when accessing Visual Voicemail.
The first time it happened to me was about a month ago. I went to a store and they upgraded the o/s. It worked for less than a month. Now it has happened again.
I tried process above - delete and enable again - but the first time I hit VM, the same message appears. That process is not working for me.
Something is seriously wrong. Glad to hear that it has been confirmed to be an ongoing problem. When I spoke to tech support, the person could not find anything related to this issue. Encouraging you found a tech person who understood the issue, and it is getting escalated to a higher priority.
When I asked tech support where I can report the issue to, I was given a P.O. Box in New Mexico. How can a tech company not have an online mechanism to report issues, make comments, etc? I find it utterly ridiculous you can't communicate with the company that has America's largest 4G network through their 4G network.
I just got off the phone with tech support who said the only choice at this point is a master reset. I really don't want to do this. I've been down that road. I am having the same problems all of you are with VV. Vmails not showing up and/or unable to access them. I tried uninstalling the app but was unable to. The best I could do via "Settings" and then "Applications" was to "Clear Data" which disabled the app. I am trying that as a workaround but it doesn't appear to be working. It looks like I am going to have to do a master reset. Has anyone else gotten this advice from TMO tech support? I'm wondering if I need to escalate the issue to a higher support rep next time I call. Aside from suggesting I uninstall VV (which, as I said the application wouldn't allow me to do because the "uninstall" button was greyed out), she didn't have me do anything I hadn't done myself (reboot, remove battery, etc.). Please weigh in on the master reset issue. I really don't want to have to do that.
Also, my husband, a former TMO employee, tells me that Visual Voicemail is actually a TMO app which is why I can't uninstall is so he doesn't believe that a master reset will resolve the issue. I'm now inclined to believe him.
I started having that problem yesterday, completely out of the blue!
I called and got an EXTREMELY knowledgeable tech person on the phone and she was great. This is a known issue with HTC. I tried the factory reset on mine and it didn't do the trick. She did say that HTC has a update to fix this bug that they have been in the process of rolling out. I don't recall when she said they started rolling it out, but she said that it should be fully out by Jan 16th.
I also checked for updates and it said that I was fully updated. Basically how she explained it to me was that they didn't want to switch everyone over to the update at once, so they do it slowly to a handful of people at a time. So right now, I'm going to wait until after the 16th to see if it fixes itself. I can deal with buggy visual voicemail for another 10 days...
A great workaround is to call escalated tech support and ask them to disable VV for you. You cannot do this yourself from your phone. The person who owns your account (or you if you do or have permissions on your account) needs to call). Then you give them the phone #s assoicated with the 4G phones and they will manually disable VV from their end at TMO. As long as you do not touch the VV icon when it pops up (it will) and just use the regular voice mail system, you won't get these errors. Then when HTC sends the fix all should be OK, but in the meantime, I have found this works. The VV icon still shows up, I just "clear notifications" when it does, my vmails actually come up as saved even if they are new, but I do get the regular vmail icon too so I just call in and get my vmail. But no more hinky stuff. Good luck!
A work around I found useful is just using google voice. It sends you an email with your message so you can keep your memory card cleared up of the messages since that is where they store. Plus it gives you the message in text as well at no extra charge. So if you subscribe to the speech to text you dont need it anymore. It is really easy to use too. It gives you a lot more security for your messages especially if they are business related.
I do not use Tmobiles voice mail services because I get such spotty services. Just because I am in areas where I do not get cell phone service above G network. A few years ago when I was on AT&T's services, I started using a program called YouMail. You can setup the your account where you get both e-mail and txt msgs. Then you can also set up your VM to have personal greetings for each person on your contact list an blocked/unknown callers. Hoewever, at times, tmobile will not send you a txt msg, but you still have the backup to get your e-mail. When you cannot access your voicemails through your phone, you can go into youmail.com and you can retrieve your vm's online (like vonage allows you to). It hasnt failed me on any missed opportunity. The other cool feature is that it will tell you when someone has called, goes to your VM but did not leave a message, you will be able to see who and what number they called.