1 2 Previous Next 28 Replies Latest reply: May 19, 2013 11:44 PM by escondido2 RSS

Has anyone else noticed that the service coverage maps are a lie???

We live in a rural area of FL that supposedly has voice and data coverage according to the T-mobile maps.  HA!  There is no signal for either voice or data unless I am in a city.  The smaller towns have none, anywhere in between cities no signal, so this great phone is useless.  I bought this phone outright so I wouldn't have a service plan.  I drove 60 miles tonight from one side of the county to the other and never got a signal.  Never had this problem with Verizon or Sprint.  Now for safety reasons I have to sell this phone and will be out hundreds because T-mobile falsified their coverage area.  it works great in a city, or with wi-fi at my house, but people should be told the truth about all the places they will never be able to even call 911.  What a rip off.

  • 1. Re: Has anyone else noticed that the service coverage maps are a lie???
    celticflame

    I think calling the maps "optimistic" or "fictionalized" might be less antagonistic ... but yes.  I have noticed the same thing in my area and at my home.  One T-Mobile phone rep told me they have other maps that are more accurate and show my home has less signal than their web coverage map.  What would you call that?  The verbiage T-Mobile reps use to "explain" these discrepancies is perhaps even more creative.

     

    Take a look at  -settings  -wireless & networks  -Mobile networks  -Network mode, and try using  -"GSM / WCDMA auto" or  -"GSM" and see if this helps.  My wife had no signal while spending the day in several more rural areas that showed good signal on the T-Mobile coverage map.  Later that week I was in such an area and I was loosing my signal for 10 to 15 minute periods.  I looked at all settings and noticed my phone was set to WCDMA only.  After I changed this I was able to maintain a G signal.  Changed wife's setting and she gets better results in outlying areas.

     

    Please let me know if this helps.

  • 2. Re: Has anyone else noticed that the service coverage maps are a lie???

    You are right, I shouldn't be antagonistic in this forum.  I should save it for a class action lawsuit.  That seems to be the only way to keep some companies honest in their advertising. 

     

    I tried that setting a while back but it was already on GSM and wouldn't save the auto setting anyway. 

     

    One reason we bought this phone was for safety; being able to call for help or use GPS while trail riding, boating, driving, etc.  But since those activities aren't done in a city - by me at least -  the phone is useless.  So i bring it as a camera, and use my husband's old Verizon flip phone for calls.  Just because we are out several hundred dollars and are so frustrated we could have our brains melt, is no reason to be angry at T-mobile.  :-)

     

    I also thought it was interesting when i tried to use my checking acct. info to have my monthly plan auto renew.  After filling in all the data online unsuccessfully and then over the phone with two different reps, i was finally told I could not pay using my checking acct routing info since I had never paid that way before with them.  Maybe this rocket scientist was the same one who "fictionalized" the coverage maps.

  • 3. Re: Has anyone else noticed that the service coverage maps are a lie???

    I am sorry to hear that your expected coverage is not currently what you are experiencing.  I will follow up on this for you but I do need you to please send me a private message with your 10 digit mobile number and the addresses you are experiencing no coverage at, this will allow me to research the issue further and file a service request in your area to resolve the issue.  Please click on my name, on the right hand side of the screen you will see Private Message.  Thank you!

  • 4. Re: Has anyone else noticed that the service coverage maps are a lie???
    celticflame

    Use Market to search "cell tower" and you will find several apps to measure signal strength.  I installed "OpenSignalMaps"  and did some quick tests.  It shows signal strength, direction, maps, graph, speed and cells.  The map seems to show which towers your phone connects to.  I don't know what most of it means yet but I'm getting about 30% in my front yard and 0 to 10% in the house.  I forgot to sample while out.  T-Mobile coverage sure make it look like I should be getting much better.

     

    Take a look at these apps and what you can learn.  Signal of 10% is a bit more precise than "I can't get a good signal."

  • 5. Re: Has anyone else noticed that the service coverage maps are a lie???
    miket

       Don't know about present maps, but in past years they seemed to actually be fairly conservative.

     

        One thing that surprised me was the sketchy coverage on the Florida Turnpike along a 50 mile stretch S. of Orlando.   The map shows solid coverage where we found it sketchy but sketchy coverage north of Miami where we found it ok.   The fact there isn't solid coverage along a turnpike in a flat state is surprising.  Of course the thick vegetation could affect signal.   We mainly were listening to Pandora (so needed data).

      

        To the OP --  All carriers, for years, have advised users to make use of the trial period to check coverage during your trial period to make sure it works where you need to go.  You can't blame TM for your desire to gamble on the coverage and buy a phone, outright.   At the least, before buying onto any carrier, try a prepaid for a couple weeks on the carrier you think you want yo use. 

  • 6. Re: Has anyone else noticed that the service coverage maps are a lie???

    Thanks, I tried three apps, but none worked here at the house or in the yard because there is no signal at all.

  • 7. Re: Has anyone else noticed that the service coverage maps are a lie???

    I know its really important to have signal, ESPECIALLY at home! If you could provide me with a zip code i would be more than happy to explain the coverage that our map is displaying. If you SHOULD have coverage and are not recieving that, I can still get you taken care of. Please reply with a zip code if you would like an explanation of coverage in your area.

     

    Thank you

  • 8. Re: Has anyone else noticed that the service coverage maps are a lie???
    miket

    patcake wrote:

     

    Thanks, I tried three apps, but none worked here at the house or in the yard because there is no signal at all.

           Definitely reply to the above post.  IF you have NO SIGNAL at all, outdoors, something is wrong if the maps are showing coverage.  Give TM a precise address.  (Don't give it here!)  Rural zip codes cover large areas, so just a zip might not be precise enough.   

  • 9. Re: Has anyone else noticed that the service coverage maps are a lie???

    I did reply in a private message and to amy_w.  I can tell you think I am a fool for trusting T-Mobile's coverage maps and you are right.  I thought I was being smart not signing with a carrier that required a service contract.

     

    We have a new Ford truck with Sync so you need a cell phone to power that for voice directions, restaurants, etc., and the phone's WiFi Hotspot feature was supposed to power my iPad and laptop when we went on vacation. I had Google Music and Pandora Radio set up for entertaining us on the drive. We drove to NE Georgia this month with our truck and trailer full of horses and friends, taking Hwy 441 all the way north through Georgia. We had a signal so very little of the time, that our plans were for nothing. Couldn't use GPS to find the cabin, the trail apps I'd downloaded were useless -- just so very disappointed. Of course the coverage maps said that everything was good up through there too. My phone and I became the joke of the trip. But I got some great photos and videos with it!

  • 10. Re: Has anyone else noticed that the service coverage maps are a lie???
    miket

           My search of the TM coverage map of US 441 in Ga. shows NO coverage at all north of I-16.    TM never has claimed to have coverage in the rural areas.

     

            Out of curiosity, what system were your friends on.  In Oregon, even att has wide coverage gaps on the coast hwy.   Of course the vast wilderness areas, forget about.  In one area in the middle of no where I asked a user what system he was on.  He said Verizon was the only carrier to use in Or. if you are in the Boonies.

  • 11. Re: Has anyone else noticed that the service coverage maps are a lie???

    We have 2 sets of friends who live in NE Georgia who use Verizon.  The Hospice nurse who travels a lot says it works most places, but it goes in and out as she drives around mountains.

     

    It was explained to me that Verizon and Sprint use a different kind of signal so T-Mobile can't share their towers.  i'm going to quit whining on here and go back to Verizon. I have to try to sell my phone, but at least I don't have a contract to get out of.

  • 12. Re: Has anyone else noticed that the service coverage maps are a lie???
    miket

      Yes.  Sprint and Vz use a protocol called CDMA (which is only used in the U.S. and Canada and a few other countries in the world.)

      ATT and TM use "GSM" which is used world wide.    A GSM phone can't read a CDMA signal so there is no point in TM even having roaming agreements w. Vz.   

     

       A few Vz phones now do GSM as well as CDMA so users can use their phones when traveling outside the country. 

      

        One of the arguements the DOJ has made against the merger was/is that it would leave ATT as the only GSM carrier in the U.S.   For those of us who travel abroad - we would be at their mercy.  Up until a few years ago, TM charged 29 cents/min to roam in many countries.  About the time of the Cingular/att merger, att set rates at 99 cents.  TM raised their rates to match.  At least TM had wifi calling on several phones.  

  • 13. Re: Has anyone else noticed that the service coverage maps are a lie???

    Yes, I am having problems with coverage on my way from Austin to Lubbock Texas, especially from Abilene Texas on.

    I chatted with T-Mobile on line servicing and was informed that they were sorry but there was nothing they could do.

    When I asked if I needed to go with AT& T, answer was; is there anything I can do for you? I said No. She said. Thank you for using T-Mobile chatting services.

     

    Service is not what it used to be.

  • 14. Re: Has anyone else noticed that the service coverage maps are a lie???

    I'm in zip code 02554 and according to the service map I should have a good signal. More often than not I have terrible reception

1 2 Previous Next