First troubleshooting step is almost always a battery pull. Do it with the power on. Wait at least 30 seconds before putting the battery back. Have you tried that?
Hello..I tried that and I also pulled the sims card out, and its still doing the same thing.
How are you sending and receiving? MMS? Email attachments? ... How?
As far as I know, MMS on a BlackBerry requires a BlackBerry data plan. If you are using MMS, re-sending service books may be the solution, but I don't know. But it would definitely be the thing to try next if you are trying to send and receive as email attachments, or via BBM.
I send them MMS...I've been sending them like this ever since I've had my phone about 3 years, I don't have a email account...This has just been happening recently, probably about 4 days ago.
I would call T-Mobile customer service if I were you. I have a vague memory from some time ago that T-Mobile would put some sort of a free add-on to an account for BlackBerry users without BlackBerry data plans to enable MMS. I could be wrong. But perhaps not, and something has happened with your account (maybe you had this add-on and it got dropped or removed). And I can't think of anything else to try on your end.
Thank You for all your help...I'll contact T-Mobile and will let you know the out come! Thanks Again!
I am having the same problem with my Pearl. Although I just noticed it last night.. I thought maybe Tmobile had an online tech chat. Have you figured this out yet tinman?
Unfortunately not? I was on the phone with 2 different tech's yesterday for over a hour, and they couldn't fix the solution, and the last tech directed me to their software program to download to my computer, I installed it and she said once its installed to hook my phone up to my computer and have the software download the default programs back to my phone and that should correct the problem? Unfortunately that didn't work either...So still not able to send or receive photos:(
If T-Mobile says there is nothing wrong on their end and you should be able to send and receive image files via MMS, then I think you next step is to either upgrade the OS or wipe the device and reinstall the OS version you are running now. Either approach will assure that you have a fresh OS and device software install.
The newest versions of Desktop Manager will tell you if there is a newer OS from T-Mobile and allow you to install it automatically.
If you need to reinstall the same version you are running now, you will need to wipe the device first. Use JL_CMDER or BBSAK to do that. (See blackberryfaq.com) Then use Desktop Manager to force an update. See
I'm able to send and receive pictures again! I was backing up my files from my phone to my computer and after it finished. I thought I'll try to send myself a picture to see if it would work, and sure enough It did. Able to send and receive photos again!
I'm able to send and receive pictures again! I was backing up my files from my phone to my computer and after it finished. I thought I'll try to send myself a picture to see if it would work, and sure enough It did. Able to send and receive photos again! Thanks for your suggestion!
Not all that helpful, but a big "me too" from over here. I had the same problem and it magically started working again today (November 15th, 2011).
Interesting. I'm curious, was this problem memory related, perhaps? Did you just copy the image files off of the device, or did you move them (deleting files on the device and freeing up memory)?
At any rate, I'm happy it's working, and you didn't yet wipe the device.
It was a helpful post. That answers my question about memory. If it had stopped working and then started again, and others experienced the same thing, then it seems it was a network issue afterall.
Retrieving data ...