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  • 45. Re: TODAY IS NOVEMBER 13TH! Over-The-Air Update for Wi-Fi Calling!

    LOLOOL ship a loaner they should!!! lmao I think they just simply rushed and pushed these phones out, probably because of the iphone release.

  • 46. Re: TODAY IS NOVEMBER 13TH! Over-The-Air Update for Wi-Fi Calling!

    I just wanted to give a quick heads up for those with old grandfather plans like I had which was a Pref GET More plan that consisted of 1000 whenever minutes / Free N/W. I had this old plan back in 2003.

     

    I called customer service regarding my HTC Amaze 4G and its WiFi Calling capability.

     

    What I've come to learn:

     

    1. You have to have a phone that is Wi-Fi capable. In this case, my HTC Amaze 4G....fully capable.

    2. You have to have the new sim card TM9177 w/ the T-mobile Magneta..blah blah blah.

    3...and most importantly 3.....

     

    3. You have to a "compatible" rate plan for it to work on, so that you're eligible in using Wi-Fi calling.

     

     

    OKAY, OKAY....back up. I already did have a rate plan. My old old plan...but guess what? Because it is such an old plan, CSR stated Wi-Fi calling will not be enabled and cannot be used.

     

    Here's my complaint:

     

    CSRs are a dime a dozen and some of them really don't know their jobs.

     

    For instance...some told me yes it will work with your old plan. It'll just eat up your whenever minutes. It'll just eat up your 1,000 minutes. (I was doing this w/ my G2X for free!!! FREE Wi-Fi calling and FREE thethering.

     

    Others have said no, no...you have to switch to one of our newer plans for the Wi-Fi calling to work.

     

    It just blows because my old plan was $30 bucks cheaper than my newly upgraded one.

     

    It just really sucks to know that you have to upgrade/change your rate plan just so that you take up on this feature which isn't even ready yet.

  • 47. Re: TODAY IS NOVEMBER 13TH! Over-The-Air Update for Wi-Fi Calling!

    Wait a minute- WHAT???  The CSR's really are not doing a good job!  Not only was I told on the phone Friday by T-Mobile Customer service(before I discovered this forum) that my Amaze that I ordered on Friday would have Wifi on Nov. 13th, but also that I would have free Wifi with my plan and that I did not need to change my plan except to upgrade my data plan to a Smartphone data plan.  I have a very old Fav5 plan Family plan that I was told I could keep and get the Free Wifi.  They told us if we switched to the new plans we would have to pay $100 migration fee per phone and I would not get the phone discount, but that I could stick with my existing plan and get my phone upgrade discount so that is what I did.  They told me once we did the upgrade, if I decide to switch plans later I would have to go back and pay them full price for the phone I already ordered AND pay $200 for each phone to switch to the new plans.  That is crazy!  I guess I am going to call them about this.  I don't even have my phone and already I am having buyers remorse!

  • 48. Re: TODAY IS NOVEMBER 13TH! Over-The-Air Update for Wi-Fi Calling!
    h2oskierc

    pinkgirlmommy wrote:

     

    Wait a minute- WHAT???  The CSR's really are not doing a good job!  Not only was I told on the phone Friday by T-Mobile Customer service(before I discovered this forum) that my Amaze that I ordered on Friday would have Wifi on Nov. 13th, but also that I would have free Wifi with my plan...

     

     

    The Amaze ALREADY has Wifi.  If you are talking about "Wifi Calling" then that isn't clear from what you posted.  It seems entirely possible that the CSR you talked to thought you were asking about the phone having a wifi antenna (which it does).

     

     

    The Author has been selected as an Influencer for T-Mobile USA, Inc and in conjunction with this role has been provided with a device.  CMP.LY/2/ldtggQ

  • 49. Re: TODAY IS NOVEMBER 13TH! Over-The-Air Update for Wi-Fi Calling!

    I did tell them it was Wifi calling- just forgot to mention it in the post.  The CSR new what I was talking about.  When I said free- I meant not extra charges for Wifi calling, using my current plan.  She said I could use my current plan with no problem and no extra fees for Wifi calling.  I just talked to someone in Tech support and this is what I found out.  The older plans are fine for Wifi calling as long as you have a phone that has it.  The only difference is that your minutes are used with the older plans.  If you upgrade to a newer plan your minutes using Wifi calling do not count toward your minutes.  I am okay with that because I need this feature at work for emergency calls and for my voicemail and texts to show up without having to walk outside of my building.  I can upgrade my plan later if I don't want my Wifi talk minutes to count towards my minutes or if I want an unlimite plan. 

    I also found out that they supposedly started rolling out this "patch" already.  He said it is going in waves from October 26- Dec. 20.  He sent me an email with some information on how to check to see if my phone has the patch/update yet and to keep checking until I get it.  He said when I turn my phone on it will have the old Wifi enabled, and it will ask me if I want to update my Wifi.  If I say yes, I will lose Wifi until the new Advanced Wifi patch/software update comes to my phone.  If I say no, I can use the old Wifi until I get the update.  I get my phone on Thursday so I will see what happens!

    Here is what the email said:

    Download update from HTC

    You may request the update from the update servers, even if you have not received the Over the Air (OTA) update. To download or check for updates, follow these steps:

    1. From the Home screen, press the Menu key. 
    2. Touch Settings
    3. Touch About phone
    4. Touch HTC software updates
    5. Touch Check now
    6. Follow the on-screen prompts. 
    7. Wait as your phone restarts and updates to Android 2.3.4 / Software version 1.36.531.6.

        

    Download Over the Air (OTA) software update

    After receiving a notification that you received the OTA update, you may download it. To download, follow these steps:

    You will receive this notification message when the update is availabel for you:

     

    "This software update includes new enhancements and an important security update for your HTC Amaze 4G. It won’t delete any of your content, but you will be unable to use your device or make emergency calls for the duration of the install. The update is expected to take 10 to 15 minutes, but could take longer."

    1. You will receive this notification message when the update is availabel for you:

      "This software update includes new enhancements and an important security update for your HTC Amaze 4G. It won’t delete any of your content, but you will be unable to use your device or make emergency calls for the duration of the install. The update is expected to take 10 to 15 minutes, but could take longer." 
    2. From the message Notification Screen, touch Download
    3. Touch Install Now
    4. Wait as your phone restarts and updates to Android 2.3.4 / Software version 1.36.531.6.

     

     

    T-Mobile Tech Support

  • 50. Re: TODAY IS NOVEMBER 13TH! Over-The-Air Update for Wi-Fi Calling!
    h2oskierc

    Hate to be the bearer of bad news, but that update IS NOT the one for wifi calling.  That software version matches my phone...

     

    The Author has been selected as an Influencer for T-Mobile USA, Inc and in conjunction with this role has been provided with a device.  CMP.LY/2/ldtggQ

  • 51. Re: TODAY IS NOVEMBER 13TH! Over-The-Air Update for Wi-Fi Calling!
    oryan_dunn

    pinkgirlmommy wrote:

    ...
    1. Wait as your phone restarts and updates to Android 2.3.4 / Software version 1.36.531.6.

     

     

    T-Mobile Tech Support

    My phone already has 1.36.531.6, and no WiFi calling enabled.  1.36.531.4 had WiFi calling, the update to .5 removed it, and .6 must have just been a bug fix or something.

  • 52. Re: TODAY IS NOVEMBER 13TH! Over-The-Air Update for Wi-Fi Calling!

    h2oskierc and oryan_dunn are correct - the software version ending in .6 is the 'patch' that the Tech rep mentioned and has been available for a couple of weeks now when you check for updates via the steps noted in a prior post.

     

    However, he/she was inaccurate when they stated the .6 patch would include/enable wifi calling.  That aspect is not yet ready.  I apologize for the inaccurate info you received in this instance - the update should be available in the near future, but you will not have it on your phone when it arrives later this week.

  • 53. Re: TODAY IS NOVEMBER 13TH! Over-The-Air Update for Wi-Fi Calling!

    Thanks for this info.  I am so disappointed!  I thought by calling in and speaking to someone in Tech Support I would get the most current information versus reading posts and forums.  I guess I was wrong!  This forum seems to have more information than anyone that we call and speak to has.  I have never been on here before until this week but I know where to go now when I have a question! 

    I know I can probably comb through and read other posts, but is the Wifi for data working currently on this?  I would love to at least get my emails during the day on my phone without having to leave my building.  I hope it comes soon for calling!  Is there another phone that you recommend that has it now?  Is it as good a phone as the Amaze? 

  • 54. Re: TODAY IS NOVEMBER 13TH! Over-The-Air Update for Wi-Fi Calling!
    oryan_dunn

    WiFi works just fine for data, basically everything other than phone calls and SMS/MMS.  If you really need to make calls over WiFi, the best way is use Skype or get a Google Voice account and use Groove IP.  During the day, you can forward your cell number to your Skype or Google Voice number, and still receive phone calls over your WiFi connection.  Or, if you have a landline phone at your office, just forward your cell number to that number during the day.

     

    It's a hassle, but perhaps that would tide you over till the update is released.

  • 55. Re: TODAY IS NOVEMBER 13TH! Over-The-Air Update for Wi-Fi Calling!

    I run Wifi all day at work, I get internet connection, E-mail, etc. but No text messages to your standard phone number or calls of course.

    IMO there is not another phone with the camera or processing speed as the Amaze (w/ wifi calling). This is the reason I have tried to wait out the addition of the wifi calling.

     

    Very disappointed in TMO and/or HTC for removing the old version before having the ability to use the new wifi calling...

  • 56. Re: TODAY IS NOVEMBER 13TH! Over-The-Air Update for Wi-Fi Calling!
    oryan_dunn

    If your curious, Call Forwarding is described on pg 51 of the manual:

    http://support.t-mobile.com/docs/DOC-2632

     

    Pg 98 shows you can manage the call forwarding settings from htcsense.com as well.

     

    A widget like this makes turning on/off call forwarding a one-click deal, could be really good in your situation:

    https://market.android.com/details?id=com.guywmustang.callforward&feature=search_result#?t=W251bGwsMSwxLDEsImNvbS5ndXl3bXVzdGFuZy5jYWxsZm9yd2FyZCJd

  • 57. Re: TODAY IS NOVEMBER 13TH! Over-The-Air Update for Wi-Fi Calling!

    Unfortunately my work land line is not a direct number.  It is a number plus an extension, so I have been told I cannot forward calls to my landline.  I do use it to make calls most of the time, but since I am in an open office with 4 other people, I have to step out to make or take personal calls.  Currently, I have to walk all the way outside to get reception with my phone.  I give everyone my work number, but sometimes they call my cell instead and I have missed some emergency calls a few times and it is frustrating that I don't even see that I have a voicemail or Text unless I leave the building. 

    I'll have to look into using Skype or Google Voice.  Thanks for the advice.  I am thinking about just sending my phone back and getting my money back since this was the whole reason I bought a new phone.  AT&T is sounding good right about now.  They get great reception in my building!  Bummer!

  • 58. Re: TODAY IS NOVEMBER 13TH! Over-The-Air Update for Wi-Fi Calling!
    h2oskierc

    pinkgirlmommy wrote:

     

    I am thinking about just sending my phone back and getting my money back since this was the whole reason I bought a new phone.

     

    Don't open the box then.  Once you use it you won't be able to part with it. 

     

    It is like the ring from Lord of the Rings, only in a good way.

     

    The Author has been selected as an Influencer for T-Mobile USA, Inc and in conjunction with this role has been provided with a device.  CMP.LY/2/ldtggQ

     

  • 59. Re: TODAY IS NOVEMBER 13TH! Over-The-Air Update for Wi-Fi Calling!
    oryan_dunn

    Not sure the exact key sequence, but you should be able to forward calls to a number that has an extension by inserting a pause in the number to forward to, between the actual number and the extension.  It seems that to insert a pause, you just insert a comma in the dial string (so 2 ",," would be a longer wait, etc.).  You could give that a try.  So to forward to 555-1234 x56 with a long pause, you could try forwarding to this number "5551234,,,56"