apuzzi - Thank you for the post. We are aware of this issue happening on occasion and as you correctly point out, it is an issue with the update interface reporting an incorrect SSID/Password, but in fact the device correctly restores the factory default settings which can be located behind the battery.
In the coming weeks, we will post a new firmware update that should correct this issue, but I am glad you were able to figure it out on your own. I hope you are otherwise pleased with the update, please let us know any additional feedback you have.
I have just accepted the Web page offer to download the latest firmware. I chose the Windows version. The 43.7MB download version 126.96.36.199 does not match the version offered on the Web page.
1) Is this 188.8.131.52 the correct file?
2) Will it have any effect on the WiFi indicator on my laptop frequently displaying "No Internet Access" even though the front panel of the 4G Mobile Hotspot shows 4 bars of 4G connection strength and the laptop shows 5 Bars of WiFi signal strength?
3) Will it improve my download/upload speeds, which are currently 1Mbps and 0.04Mbps respectively even with the signal strength noted above?
Hi all. Thanks for the feedback. I will update the text on the download page and confirm all the versions. The documentation was a mistake on my part. The versions you are referring to, are of the installer tool itself. The version you need to be concerned with is what actually installs on the device. When you run the update tool, it will tell you it is installing B12 or B14 (sorry guys - I am not near my PC at the moment and I want to answer you right away, I am not 100% sure which version is posted, when I get back to it, Ill confirm and let you know, but rest assured, it is the right version on the website)
Ok, to answer Dan's questions:
1) Yes, the file on the website is correct, and there will be an even newer one posted in the next few weeks to correct a grammatical error on one of the admin screens and to make one final improvement to sleep mode settings.
2.) Possibly. Tell me more about this issue. Does it happen after leaving the device idle for extended periods of time? If so, this update might help, and the final update I mentioned will help even more. If this is happening randomly while the device is in use, I am not familiar with that issue - doesn't sound related to sleep mode.
3.) Sorry - no change to speeds, but the speeds you mention are much lower than what I see in good 4G signal areas. Does this happen from everywhere or only in one location?
Thank you for the speedy and detailed reply!
1) Good -- I will go ahead and install it and note any changes in performance.
2) The Hot Spot has only been idle for a few seconds when this happens. It does appear to be random.
3) I do not yet know if it is location-related. I have only had the device for about 8 hours and have only tried it from my office. However, I am inside Saint Louis City, on the second floor, sitting by a window; and cell reception here is pretty good (4 bars of 4G). The Hot Spot connection status screen indicated that I had 6 to 8dB of margin above the required signal strength (at least I guess that is what those measurements indicate -- I'll take a screen shot next time and attach it).
Interesting new development. I installed the B14 BIOS and all went well, update success was indicated, etc etc etc.
I then tried to change the default SSID and PW. The admin screen "Home, Change SSID and Password" offered to permit that, but even after clicking "Apply" the settings would not stick.
A different admin page, "Settings, WiFi Settings, Basic" let me change the SSID.
However, when I changed the PW at "Settings, WiFi Settings, Security" it still would not stick.
So I powered down the Hot Spot, waited for the soft beeps that indicate that Win7 has unloaded it, and then powered back up again. I can no longer log in to the admin page. Instead OpenDNS directs me to alternate choices for "mobile.hotspot."
I guess I must now reset back to the defaults.....................
[EDIT] UPDATE: I waited a few minutes and tried again, and I can now log in to the admin pages. However, the WiFi PW is still stuck at the default.
@dan - This is a new one for me - Are you still unable to change the admin password? Have you tried again? Can you tell me what happens when you attempt to change it? Try clearing all your browser cache and cookies just in case.
@zinfardel - Dan had good advice, but if you are still having trouble and you are using your correct phone# (I assume you are attempting to login to myT-Mobile.com), you should probably call customer care to have a look at this one.
dives425, I have not tried to change the administrative PW, just the WiFi (WPA) PW. "What happens" is that it does not stick -- the default PW remains on the admin screen, and the default PW must also be used to log in to the WiFi. I will try again later and see if waiting longer (as two reviewers found) helps. I would never clear all my browser cookies because that would destroy the automatic logon for so many sites I use often. Can you identify the specific cookies that T-Mobile might be using? Thank you!
dives425, I think my connection speed issues are a combination of overload in the St. Louis infrastructure, and overload in T-Mobile's connection to the Internet backbone in Texas with the IP Address range 208.54.86.xxx.
I tried four different host servers offered by SpeedTest.net:
Using one in Fort Worth, ping = 166ms, DL = 2.87Mbps, UL= 0.17Mbps
Using one in Aurora, IL, ping = 154ms, DL = 2.12Mbps, UL = 0.05Mbps
Trying the T-Mobile SpeedTest host in Dallas, "Latency test returned an error while trying to read the latency file."
Trying the T-Mobile SpeedTest host in Chicago, same error message.
Since this is Sunday morning the Internet should be at its "quietest" -- minimum business use and too early for many users to be out of bed.
I tried to attach an image of my connection statistics as reported by the hot spot, but it appears that I do not have permission to do so. The important numbers are RSSI = -79dBm, RSCP = -87dBm, and Ec/lo = -8dBm. Cell ID = DB77CF, LAC Code = 9A4A.
Message was edited by: dan_in_st_louis
I cleared my browser cache but not the cookies. I logged in to the hot spot admin page via the USB cable connected to my desktop computer and changed the WiFi WPA PW. I waited 5 minutes before disconnecting it from my desktop computer and connected via WiFi to my laptop. The new password worked!
I do not know at this time if the key was clearing my browse cache or waiting before disconnecting.
I have now had a chance to try my hot spot in a different location. I was in a rural section of Madison County, IL where I expected reception to be horrible -- but it is actually much better than inside the City of Saint Louis even though here I sit in front of a second story window.
It is clear that insufficient Saint Louis infrastructure is the issue. Here are the Speedtest.net results from Godfrey, IL:
Ft. Worth TX server, ping = 85ms, d/l = 7.85Mbps, u/l = 3.24 Mbps
Midland TX server, ping = 113ms, d/l = 8.60Mbps, u/l = 2.64Mbps
Aurora IL server, ping = 91ms, d/l = 8.66Mbps, u/l = 2.90Mbps
Houston TX server, ping = 103ms, d/l = 8.39Mbps, u/l = 2.39Mbps
None of the servers that Speednet says are hosted by T-Mobile would respond, so all of the above are non-T-Mob hosts.
The network summary indicated an exceptionally high Ec/Io ratio -- maybe that is what we are trying to achieve for good bandwidth. (Actually it looks like a big number but negative dB readings indicate a lower actual ratio.) Some day I have to study Ec/Io in greater detail so I can understand its physical implications.