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    Way to many problems with Sidekick 4G

      My wife's problems with Sidekick 4G started from day one.  Device would freeze for any particular reason running any application.  Tried the Master shut down and will work for awhile then it freezes.

       

       

      I didn't want to get this phone from the start becaue the hardware looked kind of mediocre compared to many of the recently released Android devices.

       

      She just had to have one because she had an Original SideKick and then a Sidekick 2 and 3.

       

      She is totally let down with the Sidekick 4G.

       

      Not sure where the problem went wrong.

       

       

      Props to Sharp and Danger for doing such a good job supporting the original Side Kicks.

       

       

      IMO Samsung didn't do the new Sidekick 4G right.  Even if it is a cheapend down device Samsun/Google/Tmobile could have at least made sure Android OS with sidekick flavor worked.

       

      I can't stand the user interface.  My wife is getting tired of wrestling with it.

       

       

      Any one else having problems with Sidekick 4G?

        • 1. Re: Way to many problems with Sidekick 4G
          rgguerr1

          I bought my sidekick 4G at the end of May and I been experiencing problems too.  My phone would randomly restart, go to a black screen and freeze for about thirty seconds to a minute.  It would also loose signal.  But the first few times I contacted support, they told me to do the master reset (which I did once) and clear the app cache (which I do weekly). But the problems were still happening so I contacted support again and they sent me a brand new battery and all my problems seem to have disappeared! So from my experience, this new battery so far has seemed to resolve my issues. Though the T-Mobile rep did notate my account to do a phone exchange if I begin to experience these problems again.

           

          Overall, I love this phone, no phone is perfect; each phone has its pros and cons.

          • 2. Re: Way to many problems with Sidekick 4G

            the interface does get a little getting used to.  It wasn't such a hard adjustment for me though because i have an Android based phone that I use for work on a different number.  All Sidekick's have started out with issues but Danger and T-Mobile were quick to address them with OTA's.  Unfortunately, this doesn't seem to be the case anymore.  Samsung and T-Mobile/AT&T have absolutely no consumer focus at all!  Bercause T-Mobile owns the Sidekick branding, look for the Sidekick 4G to disappear as AT&T starts taking over T-Mobile USA. 

             

            The longer you have the device, the worse it seems to get is the experience I'm having.  It started with the odd freeze, then the screen going black and not coming back on, to apps force closing more than they actually work, etc.  I have read up on other forums like XDA where users with similar issues have flashed custom ROM's and all if their issues have gone away.  I don't really want to flash a custom ROM that looks like a stock Android device because I do like the custom themed interface of the Sidekick 4G but I don't know how much longer I can put up with these issues eeither.  Reliability is more important than appearance.  T-Mobile is already losing me as a customer anyway just because I can't stand AT&T. 

            • 3. Re: Way to many problems with Sidekick 4G

              archangel wrote:

              I don't really want to flash a custom ROM that looks like a stock Android device because I do like the custom themed interface of the Sidekick 4G but I don't know how much longer I can put up with these issues eeither.  Reliability is more important than appearance.  T-Mobile is already losing me as a customer anyway just because I can't stand AT&T. 

               

              flashing a custom ROM means you can use any interface you want, including possibly the sidekick UI, although it would require a bit of work to extract it from the factory ROM and apply it to your custom ROM.

               

              my sidekick has been happily without any major issues, but I think i will flash a custom rom soon for improved speed.

              • 4. Re: Way to many problems with Sidekick 4G
                the86d

                TouchWiz is a piecer...

                 

                All these MFRs want to put their own branding on the phones, and they whack out.  This one has a double lock screen when enabling a pattern lock.

                 

                The shade before unlock is whack, pointless, and just a waste of time.

                 

                Holding down the Home key does not swap apps, but they added another feature for that.

                 

                When using Launcher Pro, it apprears that Touchwiz is still running (if you open some proprietary apps) so this could be some of the problem.

                 

                It works, but Vanilla (Cyanogen?) is going on this bad boy as SOON as AVAILABLE with a NON-TOUCHWIZ dialer, NON-TOUCHWIZ CONTACTS, and NON-TOUCHWIZ TXTing app.

                 

                The TXTing app does not even let you see which number of your contact you are trying to text (only the number, [not if it is their Cell, or Home, or Work.]).

                 

                The phone works overall.  (REALY fast data on 4g!)

                 

                It drags it's feet sometimes loading or after the "Pre unlock" Shade screen.

                • 5. Re: Way to many problems with Sidekick 4G

                  If I was to go with a custom ROM, it would have to basically be as close to stock as possible, no bloated list of apps, memory management and kernal tweaks to increase the responsiveness of ther UI, and offer up custom boot animations taken from the Sidekick LX 09 and previous new models.  Personally, I can't stand the horribly bland black and white Samsung Sidekick boot animation.with their stupid circle logo following it up. 

                  • 6. Re: Way to many problems with Sidekick 4G
                    the86d

                    The sound and animation should decrease boot times if they were removed, but Samsung in particular does not understand why people don't want their phone making a bunch of racket.

                    • 7. Re: Way to many problems with Sidekick 4G
                      the86d

                      Oh, and I forgot to mention you CANNOT disable the ability to save GPS location in pictures.  Kind of a privacy issue, if you normally disable this feature on REAL Android devices running non-touchwiz.

                      • 8. Re: Way to many problems with Sidekick 4G

                        Actually, removing the sound and animation doesn't do much of anything for improving boot times.  You may get to the main screen a lot faster but you can't do anything because it's still loading 90% of what it needs to work.  A friend of mine has heavily tinkered with his device.  Everything from a modified kernal, overclocking it, etc but has lost a lot of the look of what makes the Sidekick 4G different.  File system conversion is the only real improvement I've seen through mods that actually improves the boot times other than overclocking. 

                        • 9. Re: Way to many problems with Sidekick 4G

                          archangel wrote:

                           

                          Actually, removing the sound and animation doesn't do much of anything for improving boot times.  You may get to the main screen a lot faster but you can't do anything because it's still loading 90% of what it needs to work.  A friend of mine has heavily tinkered with his device.  Everything from a modified kernal, overclocking it, etc but has lost a lot of the look of what makes the Sidekick 4G different.  File system conversion is the only real improvement I've seen through mods that actually improves the boot times other than overclocking. 

                          he meant the bootup animation.. youre saying that a custom rom that omits the bootup animation doesn't load any faster?

                           

                          i havent tried yet..

                           

                          btw, another way to increase load time is to use a smaller microSD card... although this is kind of a crappy optimization, since it limits your music and app storage

                          • 10. Re: Way to many problems with Sidekick 4G

                            Using Root Explorer, rename the Samsung.q(something) but don't delete it.  Reboot your device and see what I mean.  You can always rename the file back to restore the bootanimation and sound that goes with it.

                            • 11. Re: Way to many problems with Sidekick 4G

                              I did some more reading on the topic, and it looks like boot time optimization is pretty tricky.

                               

                              Looks like a big chunk of boottime comes from package scanning and class preloading, so the easiest way to make some progress might be to remove bloatware from a rooted phone.

                               

                              The bloatware isn't that big a slice of the pie, though, so I think might save a couple seconds at best.

                              • 12. Re: Way to many problems with Sidekick 4G

                                This phone sucks, I can't accomplish the simplest of tasks.

                                • 13. Re: Way to many problems with Sidekick 4G

                                  I am on my third and I have heard of people already on their 8th or even 10th. Yet T-Mobile will not do anything about it other then replacing it. I tried to get them to let me upgrade to another phone and they said No. I could purchase for full price but not upgrade. Then they call me a valued customer. B...S....

                                   

                                  Jeff

                                  • 14. Re: Way to many problems with Sidekick 4G

                                    jswalters wrote:

                                     

                                    I am on my third and I have heard of people already on their 8th or even 10th. Yet T-Mobile will not do anything about it other then replacing it. I tried to get them to let me upgrade to another phone and they said No. I could purchase for full price but not upgrade. Then they call me a valued customer. B...S....

                                     

                                    Jeff

                                    lol..  a little hyperbole, perhaps? the phone only came out 4/20, for them to be on their 10th phone they would have had to have sent one back and received a new one almost once a week. that's barely enough time for the ship time.

                                     

                                    i'm on my first one, its not a perfect phone, but it works pretty well overall.

                                     

                                    anyway, if you really want to get a new phone -- your sidekick 4g is worth about $250 on ebay, while your early termination fee is $200. you could sell your phone, cancel your contract, and have around $50 to spend towards a new phone at at&t, sprint, whatever it is..

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