Have had my Comet a few months and like a fool the first time it acted up for a weekend i didnt take it back. Wish I had now as the phone only has a blank screen. when it is on i can feel the vibrations when i touch buttons and can hear the tone when turning up or down volume. but the screen will not light up and i dont htink it actually does anything even though im feeling the vibrations. We first came to this company through SunCom. we have 5 lines on the plan with unlimited everything and have for years without ever a service interruption. Tmobile wanted us for years to switch to their plan after the buy out but we didnt. they finally talked us into it and the phones were a bonus for years of faithful payments. what a joke. DO NOT BUY THIS PHONE!!! ive had so many numerous small issues that take from the phone as wsell as now a fatal problem. once the contract is up though yuou can bet we will no longer be requiring the services of tmobile if this is the kinda service one recieves after 10 years of business. Does anyone know what i can maybe do short of getting stuck paying for another phone?
I am really sorry you have had such a tough time with this phone. I personally thought the comet was great, but I did not experience any of the things you are talking about. I would try a master reset to fix these software issues you are having. http://support.t-mobile.com/docs/DOC-2409
If the master reset doesn't help as Kyle suggested, you should still be within your 1 year warranty. I would contact Customer Care for troubleshooting, and if needed, a warranty exchange.
Hope this helps, and I apologize for the frustration this has caused you.
This phone is terrible. It needs to be RECALLED! My wife has gone through two of these now. The touchscreen starts acting strange where a click doesn't work when it should, sliding fails, etc, and stops working all together. This happened in the first couple of months on both phones. I am not paying an insurance premium every couple of months for a garbage phone - will just dump t-mobile all together.
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