I just replaced my phone under warranty. The new one has an intermittent Wifi issue with the Internet. Here are the facts:
So, do I have another bad phone?
Or you have some sort of security set up on your WiFi network that is denying your phone full access.
Except this is an intermittant problem. I have MAC filtering and WPA/WPA2 PSK. Nothing else...
still could be your wifi.
could be your phone.
could be your neighbor's wifi interfering.
could be solar flares.
Is the issue persistant or intermittent? You said it's intermittent, but your descriptions suggest it's persistant.
go into the following and check if the IP setting is correct. Is the IP in the same subnet with your wireless router? Is the IP in the range of your DHCP?
Menu -> Settings -> Wireless & networks -> Wi-Fi settings -> Menu -> Advanced
use phone key pad to enter the following code. There are some diagnostic info and test tools. Use ping test and check the results.
Thanks Benny. The problem is intermittant, in that when the phone indicates a connection to my home network, I sometimes can't get to the internet and sometimes can. This all happens when all my wireless devices work fine.
Something I noticed today, when the notification bar says I can make internet based phone calls (little blue icon), my internet access works for web pages fine. At other times when I connect to my home network, the phone indicates its connected to my home network, has an IP, but the internet based phone calls (little blue icon), does not show in the notification bar AND my internet does not work.
So, my phone always connects to my router. I can see it connected by MAC address in the router logs, but intermitantly will not get on the internet.
There are times DHCP (either router or client devices) doesn't work properly. Use diagnostic tools like 'Display WiFi Information Tool' to display full IP information.
Did you put router password in new phone?
Just wanted to chime in and make sure everyone knew there was a software update for the Sensation 4g that should improve the Wi-Fi connection.
Hope this helps!
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