I just got this phone tonight, and I am brand new to smartphones... I held off as long as I could. Anyway I got signed up for 5G internet and whatever that entails... While I was in the store, the sales associate tried to get my google account added on my phone, but every time we tried it would say "Can't establish a reliable data connection to the server." It said this could be temporary or I might need to call customer service. They couldn't figure it out in the store, and another sales guy said sometimes it takes a little time- a/b 2 hours? But its been much longer than that, and its still doing the same thing. So I am quite confused. If anyone can help me here, I'd be grateful... if not and its still doing this tomorrow, I guess I'm headed back to the store...
Here are some things to try:
1. Try a location where the connection is good -- namely where you can see that the phone has the max number of bars.
2. Reboot. Long press the Power button and select Power Off from the screen menu, then once the phone is off start it up again.
3. Remove the battery, wait 30 seconds, put it back in and reboot like above. Video shows how to remove back cover:
4. Try a hard reset.
If all of these fail, you probably have a lemon and should get it changed ASAP. Go back to the store and have them try all the phones until one works. Don't walk out of the store again with a non-working phone.
wow - '5G internet' ?? probably meant 4G
see if you can connect with wifi.
call customer service and make sure you have the correct data plan activated on your line.
ps - that's sad that they could not get it working for you before you left the store.
lol yeah obviously I don't know what I'm talking about... haha
Thank you so much tlj499- hard reset worked!
Good to hear. Enjoy your new G2X!
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