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    was just told by support amaze antenna not strong

      enough to allow me to make calls or internet from my home - i cannot get a signal for anything

      and so i should return it

       

      yet i put sim card in a 2009 mytouch 3g sitting in same spot and it is fine

       

      i live 23 miles from nyc and in an excellent tmo coverage area (zip 10543)

       

      yet this $600 device just doesnt have a strong antenna WTF

      ONE TENTH of a mile to the stop sign on this street i can make calls

       

       

       

      i am so infuriated right now

       

      please tell me there is some sort sense to this

      that can be resolved

       

      i love the phone everywhere else

       

       

      it is just a paperweight at home

      oh terrific

        • 1. Re: was just told by support amaze antenna not strong

          lilybonnie wrote:

           

          enough to allow me to make calls or internet from my home - i cannot get a signal for anything

          and so i should return it

           

          yet i put sim card in a 2009 mytouch 3g sitting in same spot and it is fine

           

          i live 23 miles from nyc and in an excellent tmo coverage area (zip 10543)

           

          yet this $600 device just doesnt have a strong antenna WTF

          ONE TENTH of a mile to the stop sign on this street i can make calls

           

           

           

          i am so infuriated right now

           

          please tell me there is some sort sense to this

          that can be resolved

           

          i love the phone everywhere else

           

           

          it is just a paperweight at home

          oh terrific

          Sorry to hear. I have yet to experience an antenna problem on my Amaze, but all phones act differently based on antenna placement. Wi-Fi Calling is on the way for the Amaze, but unfortunately that doesn't help you right now. Can you get any signal on the Amaze in any area of your home?

          • 2. Re: was just told by support amaze antenna not strong

            Lilybonnie,

             

            It is possible your HTC Amaze does not have a strong attenna WTF, but I would check into this further.  I have an HTC Sensation, whose attenna is not very different from yours and I get good reception, even in remote and roaming areas.  Reception on my phone isn't very different from my old Blackberry Bold 9700 which had a reputation for excellent reception.  Sometimes you get people at TMobile technical support who aren't all that knowledgeable.  You might try contacting Tmobile support again to see if you get someone with a different take on your problem. Alternately HTC also has a technical support line and you might get more help from them.  They are more knowledgeable about their phones. I understand they also made the Mytouch 3g and could tell you for certain if it might work where the Amaze does not. 

             

            When all else fails and especially when I am roaming or rural areas I sometimes switch my phone to 2g.  You can do this(on the HTC Sensation anyway) by going into settings/Wireless Networks/Mobile Networks/Network Mode.  When you are there, switch to "GSM only". I find that this improves signal strength almost anywhere and really helps conserver battery life. However, it does reduce Internet speeds and GPS navigation does not work as well so you will want to remember to set it back to GSM/WCDMA Auto when you need those functions.  Good luck.

             

            Steve

            • 3. Re: was just told by support amaze antenna not strong

              That's interesting.  Mine has been excellent.  There are two places I frequently drive through that have notoriously bad signals, and I haven't had a dropped call in either place.  My Blackberry 9700 and 9780 would drop the call maybe 20% of the time in those areas.  My prior Androids (Motorola Defy, LG Optimus T) were terrible at keeping a signal and almost always dropped in those areas.  So far, my Amaze has been at least as good as my Blackberries.

              • 4. Re: was just told by support amaze antenna not strong

                thank you for the responses

                 

                i am able to switch to gsm only and make calls but it is absurd that i have to.

                so very strange when i'm in a great coverage area

                 

                can someone explain wifi calling and will it cost me $14 a month when we get it?

                 

                also does a wifi phone call use data (the 2gb per month plan i am on) and does the person i am calling have to be on wifi? i guess i really dont understand it

                 

                Thanks!

                • 5. Re: was just told by support amaze antenna not strong

                  You should not have any antenna problems so you need to replace the phone. If you bought it a store, you're lucky, you can get a new one there. If you bought it online (or sent to you) you have to go through shipping it, not too terrible.  I'm not a tmobile rep I had to do this a couple of years ago. But your phone should work well for reception. No nonsense about a 'weak antenna'!

                  • 6. Re: was just told by support amaze antenna not strong

                    finding out a lot of stuff with this thing is not so amazing

                    • 7. Re: was just told by support amaze antenna not strong

                      like what else?

                      I'm curious about why people seem down on htc phones like the amaze, and rather are choosing s2.

                      amaze seemed pretty high quality, do you think not?

                      thanks

                      • 8. Re: was just told by support amaze antenna not strong

                        For the Amaze being able to use Wifi calling, you will need to make sure you

                        1. are using the sim that came with the phone (older sim will work, but not for wifi calling)

                        2. Have the correct wifi calling feature (check your mytmobile.com account)

                        3. Have the software update (at this point still to be released to my knowlege)

                         

                        Those 3 things are REQUIRED for wifi calling to work but will not cost you anything. It will not work if either one of the 3 is missing. Either way, it will be free of cost. The 15.00 service you are referring to is the tethering feature, I believe. This is NOT needed for wifi calling.

                        The wifi calling will work differently from the "old" wificalling like current phones do. It will bypass most of the cellphone network and use the IP network instead. Promising better performance.

                         

                        The person you are calling does NOT have to use wifi calline, this can be any phone number. Just like from your home phone.

                        The wifi calling does not affect your wifi transfer because you can use your own, or any wifi for that matter, as much as you want.

                        • 9. Re: was just told by support amaze antenna not strong

                          well tonight all was fine! i am so happy

                          i hope it stays this way - have had 4g all night all through the house

                           

                          but ez come ez go

                           

                          regardless the phone has been super awesome everywhere else and i love it so

                          glad i am not considering returning it (as i would hate to have to restore all my stuff and set it all up again)

                           

                          thank u for the wificalling info

                           

                          also while i am here i have a likely dumb question -

                          if i am at home and connect to my wifi

                          am i then not using any of my 2gb monthly data plan?

                          • 10. Re: was just told by support amaze antenna not strong

                            see my post on signal strength. same issue.

                            • 11. Re: was just told by support amaze antenna not strong

                              Yes, when you are on Wifi the data you use does not count against your data plan.  However,if you are not on an unlimited calling plan, you still use up minutes when making phone calls over Wifi.  Someone at Tmobile told me that you do not get charged for phone calls made over wifi when you are in another country, but I cannot confirm that.  I recommend using the JuiceDefender app, especially the Ultimate version, as a way to help maximize battery life.  The AutoKiller app is another app that helps in terms of limiting the number of apps running in the background.  You can find those in the Android market.

                              • 12. Re: was just told by support amaze antenna not strong

                                My wife just got the Amaze.  We use the phone in home tmo area and in an affiliate iowa wireless area.  I have a Mytouch4G.  The Amaze's current software or antenna, not sure which, is consistently 10% less powerful than my Mytouch4g.  db will always be around 10% higher (the lower the better for db signal strength) and ASU around 5 lower.  The signal strenght can be found under Settings, About Phone, Network.  She is dropping calls in parts of our home that our other phones never drop.  Wondering if this is a platform/software issue, or a hardware issue.  May not affect all you folks in big cities.  We frequent rural locations.

                                • 13. Re: was just told by support amaze antenna not strong

                                  We got 2 Amazes. Our office building has metal studs and an metal roof....It is acutally a new high tech modern building in a high end office park...not a shed. Anyway, we never did get much connectiion at all with our older phones. With the new Amazes, we can easily switch to WiFi inside the building and connectionis brilliant. This all worked with the phones righht out of the box as they exist today.  That said, I believe that WiFi really eats up battery power, so have your charger with you. FYI, you can download and print a 250 manual for the Amaze here:

                                   

                                  http://www.manualgadgets.com/download/cell-phone/htc/amaze-4g/htc-amaze-4g-manual-pdf-download-for-t-mobile

                                  • 14. Re: was just told by support amaze antenna not strong

                                    I have a signal issue as well.  Been debating if it is an issue with the Amaze in general, or just my particualar phone. If the signal strength is anything less than full bar, it will not sit still (meaning it jumps signal strength consistantly).  The other day day while in one of my branches, my phone sitting on the desk not moving and the signal stregth bounced from no signal to 3 bars throughout the day.  It also told me I was in Las Cruces, NM (even with gps on), I am in Central Florida.  This area shows "very good" signal on the coverage map. I upgraded from an Cliq, which always had 3 to 4 bars everywhere I went.  Most places now I have 2 bars that varies.

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