1 2 Previous Next 15 Replies Latest reply: Oct 17, 2011 9:09 AM by tmo_jasonh RSS

Things Samsung and T-Mobile can do to improve this crappy phone

Order of importance

 

1) Figure out the overheating issue. The top half of the phone becomes very hot very fast. It's becoming unbearable to hold it next to my ear or just touch and hold the phone.

 

2) Figure out the battery issue.  The battery life SUCKS! It's horrible. It barely lasts a full work day with mild use.

 

3) The call quality is horrible. Alot of crackling, leave rustling type noise, etc..


4) Get rid of this unlock screen. If someone wants to use it with one hand it is a major pain in the behind to unlock the screen  attempting to drag it across the screen.

 

5) Get the WiFi calling working. You've had alot of time to figure it out and offer it. It's one of the things listed on the spec sheet. Get it working as that's what enticed people to get this phone and anything less is deceptive sales practice.

 

6) It is pretty obvious and apparent that people care about the FM tuner. T-Mobile needs to set the record straight and tell us if the hardware FM tuner component is still in the phone or if it was completely removed.

  • 1. Re: Things Samsung and T-Mobile can do to improve this crappy phone

    1) Phones get warm. Turn off things you aren't using. (GPS, wifi, etc)

     

    2) Research what you can do to save battery life. Use a black screen saver, turn off unused services, etc.

     

    3) Maybe you have a bad phone? All the reviews I've read rate the call quality as really good.

     

    4) Buy a smaller phone.

     

    5) It's been stated officially all over the internet - wifi calling will be enabled soon with a software update. I've seen Oct 26th as the roll out date. It will be improved wifi calling tech as well.

     

    6) FM radio on a smart phone is 10000% pointless.

  • 2. Re: Things Samsung and T-Mobile can do to improve this crappy phone

    "6) FM radio on a smart phone is 10000% pointless."

     

    That's very subjective.  Some people would like to carry a single device that does everything, which is what this phone initially promissed.  Having an FM tuner is very handy, as it doesn't use data.  It's also nice at the gym when they broadcast over a local FM tuner.  For the life of me, I can't figure out why T-Mobile removed this from the device.

  • 3. Re: Things Samsung and T-Mobile can do to improve this crappy phone

    I want so badly to reply "Things that can make your inflamatory thread title make you seem less like a tool," - but I'm taking the higher road and going to offer you help despite your best attempts to drive away any and all people that might actually be able to help you:

    nas6034 wrote:

     

    Order of importance

     

    1) Figure out the overheating issue. The top half of the phone becomes very hot very fast. It's becoming unbearable to hold it next to my ear or just touch and hold the phone.

     

     

    It's a smartphone that does more than most computers you had 3-5 years ago...it does so using a tiny little SOC with no active cooling what so ever - so yeah...it's going to get a little warm, depsite any efforts to the contrary.  It's techincally not "over heating" unless it does so to the degree that your phone gets artifacts or outright shuts down...but things you can try:

     

    1.  If you're not in a good reception area for it - turn off 4G service - also, whenever you're out of range of your wifi connections turn those off as well.  The way smart phones work is by "always" looking for the best (read:fastest) connection if you have told it to do so.  If you have wifi enabled - it's always going to post for it and poll for service - draining battery life and running up the Cp/Gpu temps to boot....the same is true of 4g Servie

     

    2.  Have any of that active sync junk turned on (facebook, twitter, email accounts set to "push" emails)??? - guess what - your phone is actively looking to sync that data...so turn it off if you don't really need it - this will work wonders for your battery life as well

     

    nas6034 wrote:

     

     

    2) Figure out the battery issue.  The battery life STINKS! It's horrible. It barely lasts a full work day with mild use.

    Read Steps 1 and 2 above  - they really will help.  The other big battery life drain is blue tooth (especailly if you haven't defined a device - it's ALWAYS looking at active potential hosts.

     

    3.  People will tell you to disable stuff like Live Wall paper and widgets - but why bother having a smart phone like this if you can't have some bells and whistles.  I'm going to take you down a different path and talk about something magical like...unicorns and the idea that Kim Kardashian is a celebrity....Conditioning of your battery.

     

    Battery conditioning is necessary because despite all the advances we've made to cell technology - improvements to the battery haven't been one of them.  Your battery has a memory - if it's never been used before - you have to "train it" - it's pretty easy and here's how it works:

     

    a.  Make sure that you run your battery down to 0 one night...not until the battery line is flashing red, not until the screen dims...not even to the point it shuts down and you can turn it back on for a sec.  Absolute 0 - where when you press the power button (after it powers off) nothing happens

     

    b.  plug your phone into the wall charger and let that thing charge all the way up.  DONT turn it on while it's doing so (which is why i suggest you do it overnight), you're letting your battery charge to 100% from 0 - this will help...but the next step is the most important

     

    c.  rinse/repeat for at least three days in a row - not breaking the cycle once.  After that - you'll see a significant improvement in battery life.  If it starts getting worse...do it again.  I've never had a phone with a battery that this didn't work on.

     

    nas6034 wrote:

     

     

    3) The call quality is horrible. Alot of crackling, leave rustling type noise, etc..

     

    Uhh....I'm not going to say that anything can fix this other than to get in a better coverage area...sounds like you're calling from edge or just gsm zones....I can reporduce that (even on my vibrant) under those conditions.  wifi calling will help when it gets released later this month

     

    nas6034 wrote:


    4) Get rid of this unlock screen. If someone wants to use it with one hand it is a major pain in the behind to unlock the screen  attempting to drag it across the screen.

     

     

    Root your phone and get a rom with a different lock screen...or grow man hands....just stop whining about something that you can fix.

     

    It's really not that complicated - put a finger in the bottom corner and drag it horizontally to the other corner...about 1/3rd of the way it'll unlock

     

     

    nas6034 wrote:

     

    5) Get the WiFi calling working. You've had alot of time to figure it out and offer it. It's one of the things listed on the spec sheet. Get it working as that's what enticed people to get this phone and anything less is deceptive sales practice.

     

     

    OOOhh...so you noticed it's missing, which makes me tend to think you've used it before out of necessity and thusly the leaves and crackling makes sense.  Don't sweat it - the fix is on the way.  If you got sold on this phone based on wifi calling alone - you need another much cheaper phone....

     

     

    nas6034 wrote:

     

    6) It is pretty obvious and apparent that people care about the FM tuner. T-Mobile needs to set the record straight and tell us if the hardware FM tuner component is still in the phone or if it was completely removed.

     

    Who cares about this?  I sure don't - the only phones I've seen this in of late is HTC phones - but you'd have to actually glue one of those to my hand to get me to deal with Sense...bad enough I have to work on my wife's Sensation that has that ....stuff... on it.... there's a million and one radio apps - just use one of those...or...an actual radio. 

    For as concerned with you are about battery life, I'd think you'd not want to drain it listening to the radio

     

    Slack

  • 4. Re: Things Samsung and T-Mobile can do to improve this crappy phone

    Let's see what my issues are. I have everything turned off except the GSM/WCDMA service. GPS, WiFi, etc.. all are turned off. Lowered the brightness of screen. Changed background to darker colors, got rid of animations, etc... Did all of that before I thought of posting here. So I am one step ahead and still feel that these issues need to be addressed.

     

    It may just be that I have a bad phone. Or it could be a design flaw. Considering the FM tuner chip isn't in there who knows how the layout of the circuitry is compared to the other variants of this phone. For what it's worth this phone is still a great phone. Don't know what the issue is with wifi calling. I've used it on my BB and while that has uma this one doesnt and i am okay with that. But give it to me cause I've used it in places where there isn't any service. Yes, I actually go out to places and am not localized like other people that blabber on why wifi calling isn't needed or is isn't important.

  • 5. Re: Things Samsung and T-Mobile can do to improve this crappy phone

    Ok, let's just say it again:

     

    WIFI CALLING IS COMING TO YOUR T-MOBILE GALAXY S2 PHONE

     

    From what I've read the update will be by the end of the month. They are implementing a newer, BETTER wifi calling system. That is why you will need to use the new SIM card that came with the phone.

     

    So, not only will the phone be able to do wifi calling, but it will be an improvement over wifi calling with other phones.

     

    If you are still having some battery issues after condition the battery as above over several days, then take back the phone and exchange it. No shame in that. All tech gadjets can have problems and bad apples. Maybe you have a bad apple.

  • 6. Re: Things Samsung and T-Mobile can do to improve this crappy phone

    nas6034 wrote:

     

    Let's see what my issues are. I have everything turned off except the GSM/WCDMA service. GPS, WiFi, etc.. all are turned off. Lowered the brightness of screen. Changed background to darker colors, got rid of animations, etc... Did all of that before I thought of posting here. So I am one step ahead and still feel that these issues need to be addressed.

     

     

    Ok, so go back and condition the battery - sounds like it might be a problem or....

     

     

    nas6034 wrote:

     

    It may just be that I have a bad phone. Or it could be a design flaw.

    Maybe - go exchange it - you're still in your 30 day grace, shouldn't hurt anything to go try another one - is likely you got a bad unit

     

     

    nas6034 wrote:

     

    Considering the FM tuner chip isn't in there who knows how the layout of the circuitry is compared to the other variants of this phone

    Doubtful that removing an FM tuner woudl significantly alter battery performance

     

     

    nas6034 wrote:

     

    For what it's worth this phone is still a great phone. Don't know what the issue is with wifi calling. I've used it on my BB and while that has uma this one doesnt and i am okay with that. But give it to me cause I've used it in places where there isn't any service. Yes, I actually go out to places and am not localized like other people that blabber on why wifi calling isn't needed or is isn't important.

     

    UMA is not the same as Wifi calling - the only thing holding it back is that tmo needs to test it (endlessly no doubt) with their new modem (the 42mb/sec pie in the sky version included on the phone) - which explains why it's not available for either the Amaze or the Galaxy S 2.  I don't disagree with you about it being a requirement for a phone.  I have a house outside Atlanta off the lake - cell service is spotty here at best and I rely on wifi callign to ensure I get my calls.

     

    Slacker

  • 7. Re: Things Samsung and T-Mobile can do to improve this crappy phone

    For those who believe an FM tuner is "10000% useless" on a smartphone, I'd respectfully like to offer that you're 10000% wrong. An FM tuner is invaluable for local stations that would otherwise be routed through a streamer application that would hit against your bandwidth constraints. Why on earth would anyone want to pay for a radio station they can get for free conventionally?

     

    It was the inclusion of an FM tuner in the original SGS specs that led me to purchase it. It was the (eventual) discoveery of TMo's decision to remove or disable the SGS2 FM tuner (combined with poor voice quality as reported from many of the people I called) that led me to return my SGS2 for an Amaze, which has a great FM tuner on board (and no call quality issues, at least so far).

     

    I realize that not everyone has the same level of interest in an FM tuner, and that's fine, but to unilaterally dismiss the notion for everyone based on your own use is shortsighted. The FM tuner in the Amaze will allow me to retire a three-year-old MP3 player whose FM tuner allowed me to tune in local stations at work where my data connection is dodgy at best. And I just don't bother with the religious wars about whose UI is more or less cumbersome or annoying. I just put the widgets I want on the home page of whatever UI is on the phone, and don't get too worried about the rest, because under the hood its just Android.

     

    Everyone has varying requirements, and no one item is or ever will be a panacea, but we need to be careful how quickly we dismiss the needs/wants/whimsy of everyone else. I would never condemn the SGS2 for not having an FM Tuner, because its a great phone otherwise, but the absence of that tuner (after everything I'd read indicated it did, including some TMo docs) was a hassle for this one customer, FWIW.

     

    Blessings,

    David

  • 8. Re: Things Samsung and T-Mobile can do to improve this crappy phone

    soonerdave wrote:

     

    It was the inclusion of an FM tuner in the original SGS specs that led me to purchase it.

     

    http://www.ccrane.com/radios/am-fm-radios/

  • 9. Re: Things Samsung and T-Mobile can do to improve this crappy phone

    Don't need the link. Got a phone that has a tuner in it. Guess you didn't understand that from my previous post.

  • 10. Re: Things Samsung and T-Mobile can do to improve this crappy phone

    the funny thing is that if you are concerned with music, but dont want to have it on your phone and want to use a different system where you can store your music and access it without problems, and even be able to play it , even if there is no data available and without counting against your plan, Google Music is the solution, music.google.com, I use that everyday, and even google adds music sometimes,you can create playlist just with one song, is smart enough to pick the songs by the way they sound and group them, anyways is just a tip just in case the FM Tuner is a necessity, for me the SGS2 was a better option than the Amaze, 1080p is much better, sound quality on the amaze is horrible on video recording, and also is 6.10 ounces, while the SGS2 is 4.77 ounces, the weight bothers me so definitely prefer the SGS2 and remember is also faster since touchwiz is more lightweight than Sense.

  • 11. Re: Things Samsung and T-Mobile can do to improve this crappy phone

    The issue isn't with music. I like to listen to sports talk during the day, and maybe a limited amount of music, so in that vein music from Google won't help. Further, I actually prefer the slightly increased heft of the Amaze, plus its dedicated physical camera and camcorder buttons. I find no practical, real world difference in performance between the two. The SGS 2 is a fine phone, but it just wasn't a fit for me.

  • 12. Re: Things Samsung and T-Mobile can do to improve this crappy phone

    One other bit...the Amaze video camera is 1080p as well, so i'm not understanding that part of your comment

  • 13. Re: Things Samsung and T-Mobile can do to improve this crappy phone

    One other bit...the Amaze video camera is 1080p as well, so i'm not understanding that part of your comment

  • 14. Re: Things Samsung and T-Mobile can do to improve this crappy phone

    I just purchased my phn on the 13th and I've had none of the above that was stated. In fact i find that i have increased battery life way better than my Vibrant and i only put it on the charger at night and it last all day. I have 165 apps and i know some of those run constantly and yet no battery issue.  My phn hasn't once gotten warm. The screen lock can be disabled you know go into settings. My call quality on both phones are fine never had an issue and the sound is great. Maybe your just in a bad area. The other two issue WIFI calling and FM Tuner.. didn't think this phone came w/it. Although on the Vibrant there was a pre-installed app for WIFI calling. I haven't seen it on this phone (GSII) and i really don't use it.

     

    Maybe like someone else said earlier you have a bad phone, Exchange it and give it another try.  I personally find this phone to be the perfect upgrade from my Vibrant and glad i did so.

1 2 Previous Next