I cannot get my phone to get past the mytouch 4G screen. I've tried taking the battery and sim card out and putting them back in, but it still didn't work. It seems like either the battery is dead or I need to reset it, idk which...
Mine is messed up too.It won't go any farther than the fastboot screen.Hpoing t-mobile will fix it when I get home.
how are you gonna go about doing that? i can't call customer support b/c my phone won't work
Not sure why, but i would suggest you do a factory reset.. take out the battery, put it back in the phone, close it, HOLD DOWN THE VOLUME KEY(THE DOWN ONE, NOT THE UP ONE), AND PRESS POWER BUTTON AT THE TOP TOGETHER,AFTER THAT LET GO AND A SCREEN SHOULD APPEAR SHOWING FAST REBOOT, SIM LOCK, RECOVERY, FACTORY RESET ETC.. SELECT "FACTORY RESET" YOU SHOULD BE GOOD AFTER THAT...
Already tried factory reset.Didn't work.Now the only screen that will come up is the reboot screen.
Still not working.!!!!!!!!!!!!!!!
I took it in to a tmobile store and they replaced the phone and the battery, neither were working correctly. Exchanged for free! Love TMobile
I had that problem. Something in the volume switch was sticking. Thus, every time I restarted the phone, it thought I was holding the vol-down button. So I'd only get in to the boot screen.
I could get it to restart occassionally, by pushing the vol button up/down about 20 times. If I was lucky, it would start up. It got old. I took it to the store, they inspected it for damage/water contact, found none, got new phone.
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