1 2 3 Previous Next 41 Replies Latest reply: Nov 1, 2011 6:04 AM by mr_strat RSS

    Why I shouldn't throw my G2X against the wall and quit T-Mobile?

      This is ridiculous!  I need my phone for business, I paid GOOD MONEY for it T-Mobile!  It shuts off, it won't restart.  It cycles through a boot up over and over  to the point were the phone is hot to the touch!  I start an app, something as simple as a text or a search.... and .. pop, it goes back to home and closes my work leaving no trace of it.  Of course all this happens after my warranty period.   An I-Phone is looking very good right now.

       

      I stupidly bought the G2X because my G1 was having the same problems.    Is LG the problem?   Is T-Mobile the problem?   In my opinion it's both.  I wouldn't stay in business very long if I sold this garbage to my customers.   WHY SHOULD I TRUST T-MOBILE OR LG????  

        • 1. Re: Why I shouldn't throw my G2X against the wall and quit T-Mobile?
          gandecab

          if you are having the same issues on 2 different phones, then it's probably an app which is causing your issues.

           

          do a factory reset and don't install any apps.  let that run for a few days to see if it runs better.  then slowly add apps.  if you start to have issues, then you can look at the last app installed.

           

          Unless you are getting poor data/voice service, I'm not sure what TMO has to do with this.

          • 2. Re: Why I shouldn't throw my G2X against the wall and quit T-Mobile?

            I'm with you.  And I don't have any advice.  Mine is on e-bay right now and I'm using my N1 until I decide what to do or where to go.  I will never buy an LG phone again.  Never.  And I won't buy a phone at release ever again.  I'll wait and see if their are major issues or not with my next device.  The only thing keeping me on t-mobile is my $60.00 EM+ plan..

            • 3. Re: Why I shouldn't throw my G2X against the wall and quit T-Mobile?

              Did you move your SD card between the two phones? This can cause problems if you do not format the card in the new phone.

              • 4. Re: Why I shouldn't throw my G2X against the wall and quit T-Mobile?

                Totally agree, this might be by far the worst phone I've ever had. Never had so much problems before. It was not even my choice to have it, they sent it to me as a replacement, and for people who defend it, I have to say that most forums where ever you search  have something negative to say about G2x and sibling Optimus X as well!

                • 5. Re: Why I shouldn't throw my G2X against the wall and quit T-Mobile?
                  hidden_dragon

                  handal wrote:

                   

                  Totally agree, this might be by far the worst phone I've ever had. Never had so much problems before. It was not even my choice to have it, they sent it to me as a replacement, and for people who defend it, I have to say that most forums where ever you search  have something negative to say about G2x and sibling Optimus X as well!

                   

                  Think about it...why would people with positive experiences seek out a forum and post?

                   

                  I am your atypical user.  First thing I did when researching a new phone is to make sure it can be rooted.  Then, read threads on custom roms.  At that point, once the issues have been identified, see if they can be addressed by a custom rom.  If so, then I buy the phone.  Every buyer should do at least some research before buying.  Most people do impulse buying.

                  • 6. Re: Why I shouldn't throw my G2X against the wall and quit T-Mobile?

                    hidden_dragon wrote:

                     

                    handal wrote:

                     

                    Totally agree, this might be by far the worst phone I've ever had. Never had so much problems before. It was not even my choice to have it, they sent it to me as a replacement, and for people who defend it, I have to say that most forums where ever you search  have something negative to say about G2x and sibling Optimus X as well!

                     

                    Think about it...why would people with positive experiences seek out a forum and post?

                     

                    I am your atypical user.  First thing I did when researching a new phone is to make sure it can be rooted.  Then, read threads on custom roms.  At that point, once the issues have been identified, see if they can be addressed by a custom rom.  If so, then I buy the phone.  Every buyer should do at least some research before buying.  Most people do impulse buying.

                    while i do agree with you.   most people dont root their phones.  the reviews on every site for the g2x except for 1 mentioning the backlight bleed were positive. so people had no idea what they were gettting into.  hopefully people now know ot ignore reviews by the sites sent phones from the manufactuter since they appear to have been tested prior to being sent out unlike the retail product. and they now know to wait and see what the buyers reviews are.

                    there are many places where people talk about the goods of a phone xda, droidfroums,droidlife, etc.  and the g2x (LG) is 1 of the most hated on phones i have seen.  And i dont believe this to  be due to the phone being released as a piece of junk as much as the hiding and lying about this fact.  This is why i would never purchase an LG product again. all the carriers are getting to big for their britches and treating the people who made them what they are like ****. so its kinda of who has what you need.  right now tmobile has the better speeds when verizon gets LTE up in this area than tmobile will be history.  if nothing else at least having the g2x has made it easier to wait it out on verizon for the next great thing.  my update has been available since august and am grandfatherd into unlimited so i keep the account active and actually use the droid for my phone, since i never could count on the G2X. 

                    Ill tell you 1 of the best phones announced and/or rumored is the new LG phone and guess what they wont be getting my money. and again its not because the phone has problems its because of the way lg /tmobile has handled the problems.  If tmobile came out and said hey this phone is flwaed were not selling it until they fix it . and lg reiterated this i dont believe the hate would be there. 

                    Yes people should research but people should also expect that a device they buy works as advertised and when it doesnt they shouldnt be put through what many have been to get it rectified. 

                    So while once rooted and rommed the phone seems to run better. you need to remember that most people dont do this and stop defending the phone on that basis. the phone and help needs to be based on stock phone rom. and with that in mind 5 months later the phone is still problematic for many.

                    • 7. Re: Why I shouldn't throw my G2X against the wall and quit T-Mobile?
                      hidden_dragon

                      eagle1967 wrote:

                       

                      hidden_dragon wrote:

                       

                      handal wrote:

                       

                      Totally agree, this might be by far the worst phone I've ever had. Never had so much problems before. It was not even my choice to have it, they sent it to me as a replacement, and for people who defend it, I have to say that most forums where ever you search  have something negative to say about G2x and sibling Optimus X as well!

                       

                      Think about it...why would people with positive experiences seek out a forum and post?

                       

                      I am your atypical user.  First thing I did when researching a new phone is to make sure it can be rooted.  Then, read threads on custom roms.  At that point, once the issues have been identified, see if they can be addressed by a custom rom.  If so, then I buy the phone.  Every buyer should do at least some research before buying.  Most people do impulse buying.

                      while i do agree with you.   most people dont root their phones.  the reviews on every site for the g2x except for 1 mentioning the backlight bleed were positive. so people had no idea what they were gettting into.  hopefully people now know ot ignore reviews by the sites sent phones from the manufactuter since they appear to have been tested prior to being sent out unlike the retail product. and they now know to wait and see what the buyers reviews are.

                      there are many places where people talk about the goods of a phone xda, droidfroums,droidlife, etc.  and the g2x (LG) is 1 of the most hated on phones i have seen.  And i dont believe this to  be due to the phone being released as a piece of junk as much as the hiding and lying about this fact.  This is why i would never purchase an LG product again. all the carriers are getting to big for their britches and treating the people who made them what they are like ****. so its kinda of who has what you need.  right now tmobile has the better speeds when verizon gets LTE up in this area than tmobile will be history.  if nothing else at least having the g2x has made it easier to wait it out on verizon for the next great thing.  my update has been available since august and am grandfatherd into unlimited so i keep the account active and actually use the droid for my phone, since i never could count on the G2X. 

                      Ill tell you 1 of the best phones announced and/or rumored is the new LG phone and guess what they wont be getting my money. and again its not because the phone has problems its because of the way lg /tmobile has handled the problems.  If tmobile came out and said hey this phone is flwaed were not selling it until they fix it . and lg reiterated this i dont believe the hate would be there. 

                      Yes people should research but people should also expect that a device they buy works as advertised and when it doesnt they shouldnt be put through what many have been to get it rectified. 

                      So while once rooted and rommed the phone seems to run better. you need to remember that most people dont do this and stop defending the phone on that basis. the phone and help needs to be based on stock phone rom. and with that in mind 5 months later the phone is still problematic for many.

                       

                      I hear what you're saying.  As you pointed out, the response from both LG and T-Mo have been slow (from getting the online update to the OTA).  So what is everyone going to do?  It seems it's much easier to complain than to address your own problems.  That's where rooting comes in...it gives the user control over the situation.

                       

                      Yes, most people don't go this route because they are either too afraid, too lazy, want to compare it to other smartphones (like an iCrap) or just want to complain period.  Yes, ALL phones should work out of the box but that doesn't happen ALL of the time.

                       

                      As I read SOME of the complaints about this phone, I can point to either user error, app incompatibility, learning curve, bloatware and generally not knowing anything about Android.  One guy came from a Razr so there is a huge learning curve going into a smartphone.  I know...I've been there.

                       

                      I can tell you that there were several complaints about the HTC HD2 as well.  But guess what...it is one of the most versatile phones ever built.  I too had one of these phones and while it seems everyone hated it, I loved it!  Again...my perspective is different.  So why can't I defend the G2x from my perspective, just because it's different?

                      • 8. Re: Why I shouldn't throw my G2X against the wall and quit T-Mobile?

                        Not that you cant defend it , but you are always basing what your saying off the rooted debloated experience. and some just cant or wont get that.  the lazy comment is an insult to many. its not that they are lazy its that they paid a lot of moneyh and a 2 year commitment. and dont want to take a chance of voiding their warrenty and ruining their phones.  come on did you worry a little before you tried it the first time and found out how easy it really is. 

                        The problem with the g2x is that LG doesnt know how to modify android and causes the freezes and reboots with their cutom crud . the g2x has all that crud in the rom its just themed to look like pure android. if they would of done a true pure android rom none of this would have happened. it was THEIR lazyness that caused the issues.  and tmobile and LG have done nothing in my mind to make this right and lied in the process to cover up. do to those facts i see no way to defend the G2X.  If it works its a great phone,  if i had put out a phone and wanted to try to blame apps for its problems than i would have someone testing and reading froums and posting a list of these such apps. the problme is this jsut isnt the cause of the issues. no matter how much thye try to point it toward this. its the rom that caused the incompatibilities.

                        and the licensing for android states you can modify it but you must retain compatibiliy of the apps. 

                        while there are apps out there im sure since there are bad apps on every os ever invented. this is not the main source of problems .

                        And lg released the o2x months prior with the same issues and than released the G2X with the same issues .  they released a phone with a known faulty OS. and for that deserve no respect or defense.

                         

                        After that. for anyone stick with the G2x you need to go to xda and brave it out and learn how to get into modifying the phone. because although gingerbread adds nothing icecream sandwhich will and the only way youll se it on the G2X is through these methods.

                        • 9. Re: Why I shouldn't throw my G2X against the wall and quit T-Mobile?

                          How about we stop this endless pointless argument about who is to blame for the problems on this phone and instead focus on fixing the issues at hand.

                           

                          bpk02766

                           

                          Can you tell us what troubleshooting steps you have taken on your phone?

                          I know it can be frustrating but your phone may not be lost.

                          The first thing we need to know is if you are on 2.2 which has the white notification bar at the top or 2.3 which has the black notification bar at the top.

                           

                          2.2 did have a lot of issues with reboots and many have had most of their issues fixed by updating to 2.3

                          If you have added a MicroSD card to your phone be sure to remove it prior to updating to 2.3

                          The info for the 2.3 update can be found here http://support.t-mobile.com/docs/DOC-2362

                          Also I would advise doing a factory reset after the update http://support.t-mobile.com/docs/DOC-1239

                           

                          Finally I would say if you do have an SD card to either format it or not use it and see if your issues come back, also backup all your data from the internal storage on the phone and format that as well. Sometime the cache files that are kept on the SD card and internal storage can get corrupted and cause issues.

                          • 10. Re: Why I shouldn't throw my G2X against the wall and quit T-Mobile?
                            hidden_dragon

                            eagle1967 wrote:

                             

                            Not that you cant defend it , but you are always basing what your saying off the rooted debloated experience. and some just cant or wont get that.  the lazy comment is an insult to many. its not that they are lazy its that they paid a lot of moneyh and a 2 year commitment. and dont want to take a chance of voiding their warrenty and ruining their phones.  come on did you worry a little before you tried it the first time and found out how easy it really is. 

                            The problem with the g2x is that LG doesnt know how to modify android and causes the freezes and reboots with their cutom crud . the g2x has all that crud in the rom its just themed to look like pure android. if they would of done a true pure android rom none of this would have happened. it was THEIR lazyness that caused the issues.  and tmobile and LG have done nothing in my mind to make this right and lied in the process to cover up. do to those facts i see no way to defend the G2X.  If it works its a great phone,  if i had put out a phone and wanted to try to blame apps for its problems than i would have someone testing and reading froums and posting a list of these such apps. the problme is this jsut isnt the cause of the issues. no matter how much thye try to point it toward this. its the rom that caused the incompatibilities.

                            and the licensing for android states you can modify it but you must retain compatibiliy of the apps. 

                            while there are apps out there im sure since there are bad apps on every os ever invented. this is not the main source of problems .

                            And lg released the o2x months prior with the same issues and than released the G2X with the same issues .  they released a phone with a known faulty OS. and for that deserve no respect or defense.

                             

                            After that. for anyone stick with the G2x you need to go to xda and brave it out and learn how to get into modifying the phone. because although gingerbread adds nothing icecream sandwhich will and the only way youll se it on the G2X is through these methods.

                             

                            Take the lazy comment with a grain of salt...because I've seen people who just don't want to read and learn how to root (you know that it's practically dummy proof).  And no, I was not afraid (even a little) the first time I rooted.  I paid a lot of money for this phone myself so what does that have to do with anything?  My HD2 died and I had to replace it.  While I didn't pay full retail, it was close and I had to renew for another 2 years.  Moot point.

                             

                            I still think it's the added bloatware that is causing issues and that can be pointed to LG/T-Mo (although I think it's more LG than T-Mo).  You're right that if the phone just came out with vanilla Android, there would be far less issues.

                            • 11. Re: Why I shouldn't throw my G2X against the wall and quit T-Mobile?

                              My notification bar is white.  I will try your suggestions and let you know how it works out.  Not sure how I can install new software on my phone when I can't even get my phone to boot up.  But I'll check it out.

                               

                              My major frustration is the assumption that all users of these phones are IT folks or at least folks who know how to get into a phone and make changes out of the ordinary.  And....   my warranty would be voided.

                               

                              For those who say I should change the "root" or go through some other convoluted process, if I buy a car  or let's say a refrigerator or something, should I be expected to be a car mechanic or an appliance repairman?   No. I'd take it back, I'd get it fixed.  If the salesman said, "oh that's common, just change the fuel injectors and it will be fine,"   there would be stories on the nightly news about the horrendous service and arrogance.  When I go to the T-Mobile store, they are useless.  To say I'm lazy because I don't read up on how to fix it, that's nonsense.  None of the fixes have worked.  Am I lazy because I don't fix my own car, appliances, or stereo equipment?   

                               

                              I've done numerous hard resets, factory resets, pull out the battery, put it back.   and so on ad nauseum.

                               

                              In Massachusetts we have a Lemon Law that protects me if someone sold me junk.  Someone said TMO is not to blame.  My phone has the name of T-Mobile, Google and LG.  They should all be extremely embaressed and doing what they can to clean up the image I now have of them.  It was because of the names that I trusted them!

                               

                              I'm now using my old Nokia flip phone.  At least I can be in contact with people and them with me.

                               

                              "Smart Phones"   That's an oxymoron.

                              • 12. Re: Why I shouldn't throw my G2X against the wall and quit T-Mobile?

                                sorry for the temporary injuction to your question )

                                 

                                here is something to try , there apparently were several issues with batteries early on. and your overheating and such sounds like those experiences where replacing battery helped them.  so for a try you could go to the tmobile store and see if they can let you change out the battery and see if that helps.

                                if not the 14 day peroiod may be over but you have a 1 year warrenty through LG. so you can call them and send the phone in for repair it does seem as though some have recieved back a good working phone.  you will be without a phone for a couple weeks but sounds like you have that covered. these are probably your only options left if factory reset doesnt work.

                                the support of this phone has been shutup and it will just go away. its not gonna get any better.

                                since you currently have a phone to use i would go try the battery exchange if not get it mailed off to lg and hope it comes back repaired(as i said many have been happy with phone after return)  while some have said nothing was fixed. but mostly lately i have seen good responses from sending it in to get repaired.  other than that chalk it up as a learning experience as i have never buy LG again. and dont believe anything tmobile(or any other carrier) tells you again.

                                Im on my 3rd G2x and have it working suitably while still not at 100% of advertised ability its usable. so do what you need to get to that state.

                                 

                                Good Luck

                                • 13. Re: Why I shouldn't throw my G2X against the wall and quit T-Mobile?
                                  hidden_dragon

                                  I love it when people use the car analogy.  This is a phone not a car.  Let's use a PC analogy since it at least resembles a phone and doesn't have 4 wheels.  If you get a virus from installing a program, do you send it back or do you fix it yourself?  Do you then install an antivirus?  Sometimes, the problem may be bad enough for you to do a custom Windows recovery.

                                   

                                  Well, phones are the same way.  You're not going to get an update from Microsoft right away and more than likely, their updates are on their website and not sent to each user.

                                   

                                  I think the opposite is true in that there are more new Android users rather than IT people...not that IT people necessarily would know (or want) to deal with phone issues.  But no, it shouldn't take a tech savvy person to be able to deal with the problems.  It does require a little knowledge about PCs and maybe how software works.  But that is neither here nor there.

                                   

                                  All I'm saying about "root" is that it gives the control back to the user...instead of waiting for a fix from LG, T-Mo or Google.

                                   

                                  If you have a specific issue that needs to be addressed, maybe it can be addressed through this forum.  Remember, this is a user-based forum (i.e. users helping other users).  While some of us are here to help, there are others that just undermine what we do and would rather voice a complaint/rant.

                                  • 14. Re: Why I shouldn't throw my G2X against the wall and quit T-Mobile?

                                    OK, OK,  I was on a rant.  I have the same problem with PC's.   PC's and phones seem to be the only consumer products for which we're willing to accept many problems as the status quo. 

                                     

                                    But anyway.....  I'll stick to the technical issues and avoid ranting.

                                     

                                    Errorspiff ----  Thanks for the link.  It didn't work since it requires my phone to start in order to install the update.  My problem is that the phone won't start.

                                     

                                    Eagle1967 ---  good advice.   Back to LG it goes.

                                     

                                    Hidden_Dragon ----  My intent was never to undermine anyone.  My guess is that there's so much ranting on this thread because we're discussing a product that even the manufacturer acknowledges is inferior.  But, ranting gets old and doesn't help the problem.  So,  I'm done with it.  I'll limit any judgement comments to what can fit on a bumper sticker.

                                    1 2 3 Previous Next