When I log in to the account management page I keep getting a page that says we are upgrading the system. I have been trying for 3 weeks and keep getting the same page. I want to get to account management. How do I get there? I am using a prepaid mobile hotspot
I think you have to beoon a regular account - not prepaid. Not sure, tho. Anyway, even those of us on regular accounts have had problems accessing and dealing w. MyTM's site
I want to get to personal settings like webguard and what else is there that I'm not seeing? Prepaid or not, I think I should be able to set this up the way I want it.
30 minutes on live chat provided NO help.
Hello. I know how important it is to be able to manage your account. The mobile broadband address has changed. You will need to log in to mim.t-mobile.com from the device connected to the T-Mobile network (turn off Wi-Fi). You will be asked to create a T-Mobile ID, and then you should have access to the account. Here's some info to help: Get Started with Mobile Internet Management
Still Not Working!
1. I have a T-mobile ID and password.
2. I disabled the Wi-Fi network on my PC
3. I connected my T-Mobile Hotspot via USB cable and connected to the internet
4. I want to access webguard and other personal settings. I can not access that information from the website mim.t-mobile.com. When I go to the website https://my.t-mobile.com/PrepaidMBBJump.aspx, the top of the page is titled "Account Management" but the message on the page says:
Thank you for visiting My T-Mobile!
We’re busy upgrading our system to improve the way you purchase data, make payments and manage your account. The wait will be worth it!
In the meantime, to apply funds to your account, please visit Mobile Internet Management, stop by your local T-Mobile retail store, orcontact us. For immediate assistance, please call 1-877-453-1304 or 611 from a T-Mobile phone.
For the most convenient experience, have an email address handy when you log in—you can quickly link it to your My T-Mobile account within the new system. Be sure to bookmark your new login page so you can easily return to it in just one click.
Thanks for your patience while we work to enhance your experience!
5. This is the only message I have ever seen on this page.
6. My question is still unanswered. How do I access WebGuard and other personal settings?
Has this improved since the initial post? Have you called to customer support so we can file a ticket if that error continues?
Nothing has changed. I can not get past the page that says, "We are busy upgrading our system..."
I have called customer support and I get transferred from one representative to another and no one can help. A few times the line has gone dead while I am waiting for the next person to answer.
We would love to look into this with you with more information. I have sent you a private message with instructions on how to email us directly. We look forward to working with you. If you're unsure how to access your private messages, you can check them here
Hello! It's been more than 36 hours since our last comment so we are now marking this post as assumed answered. You can continue to post, and other community users may respond, but if you would like assistance from T-Mobile or T-Force please create a new discussion.
I have been out of the country and am just now returning. This problem remains the same. I still cannot access account management. The private message sent to me reads "e your account" and has no further instructions.
Thanks for letting us know. I am sending you a private message with instructions on how to contact us directly. We will look forward to helping you.
I have heard nothing new on this topic. Is anyone working to solve this problem or should I start looking at other providers?
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