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Unusual Battery Temperature & Random Device Shut Downs

tmo_phillip

Hey everyone,

 

We're seeing an issue where Garminfones have experienced random shut downs or warm batteries in the markets of Atlanta, Houston and Portland since July 25th, 2011.

 


 

We're working aggressively to resolve this issue, but if a you are experiencing random shut downs or warm batteries in the markets of Atlanta, Houston and Portland since July 25th, 2011, please reply here with the following information:

 

Where are you located (Market, City, State)?

What were you doing at the time of the device shut down?

 

Thank you to everyone for helping us out with your examples!

  • 1. Re: Unusual Battery Temperature & Random Device Shut Downs

    I am experiencing the same with my phone. I'm in Albuquerque NM, and i'm usually browsing when it just shuts off and restarts.

  • 2. Re: Unusual Battery Temperature & Random Device Shut Downs

    Located in Orting, WA

     

    Phone shuts down and restarts all day and all night.  The longest it has stayed on in 2 days was 5 minutes.  Attempted to complete the 2.1 update but the phone will not stay on long enough to complete the update.  Battery gets hot and the phone is dead within 4 hours.  Maps are questionable on if I arrive in the correct location.  I have about a 50/50 chance when using it. 

  • 3. Re: Unusual Battery Temperature & Random Device Shut Downs

    I am having the same issue, I am in Austin, Texas. I am either just scrolling thrugh my phone or browsing the web when it happens.

  • 4. Re: Unusual Battery Temperature & Random Device Shut Downs

    I experienced the same problem on 8/5 driving back to Chicago from western NY.  I was using the phone in navigation mode docked in my car.  Route display blacked out but I still had audio direction.  Phone restarted 3-4 times while driving.  Removed from dock upon arrival.  Phone would partially start up and then restart, time after time.

    It now only displays the "Garmin Asus" screen, then blacks out with the 4 icons at the bottom lit.  Phone does not respond - only way to turn it off is remove the battery.  The phone no longer shows as a device on my computer when it plug it in via USB.

  • 5. Re: Unusual Battery Temperature & Random Device Shut Downs

    The disappointing part was trying to get assistance from T-Mobile.  After 2 days of fighting with them it was a customer in the discussion area that was able to help me and it didn't require me to reset my phone or lose all my contacts like T-Mobile wanted to do.  After 2 days of attempting the 2.1 update my phone finally stayed on long enough to complete the update.  My phone timed out 9 times trying to do the update...it was a waste of my time to get it done but the end result is it works again.  My concern is I also read in the discussions that there is a 2.2 and 2.3 update and how long will it take to get those updates on my phone before it goes into the constant on/off again.

  • 6. Re: Unusual Battery Temperature & Random Device Shut Downs

    This has happened to my wife's Garminphone also beginning around July 25.  We are in the Chicago market. At first the phone would reboot and cycle through a series of three start up screens.  Ocassionaly it would get to the lock screen and would function for about 1 minute before rebooting.  It also got very hot around the battery area.  Now the phone will go to the lock screen but double tappipng only starts the phone rebooting.

  • 7. Re: Unusual Battery Temperature & Random Device Shut Downs

    Hi Phillip,

     

    Do you have any update on T-Mobile's response to solving the problems with the Garmnphone?

  • 8. Re: Unusual Battery Temperature & Random Device Shut Downs

    Garmin support advised me to download the software upgrade for a possible fix.  I downloaded the update to the Garmin/Update folder on my microSD card, installed the card in my phone but it made no difference -  blank screen after initial Garmin-Asus screen. - phone is unresponsive.   At this point the Garmin rep told me I would have to go to t-Mobile to replace or fix the phone.

    Visited T-Mobile today.  Sales personnel were very familiar with the Garmin problem. And said that Garmin authorized them to replace the Garminfones with the Samsung Gravity Smart.  However, because my Garminfone warranty was up 3 weeks ago, my phone would not be covered; I would have to buy the new phone.

     

    I'm very upset.  I was very happy with my Garminfone and would have preferred to have it fixed.  Instead I have had to pay $200 to replace it with the Samsung model.  Even though the warranty was up, I believe that my phone became unusable by the action of Garmin and/or T-Mobile.  I should not have to pay.

  • 9. Re: Unusual Battery Temperature & Random Device Shut Downs

    Our phone is still under warranty but I do not want the Samung Gravity Smart as it is not a phone I would ever buy and it is in no way comparable to the Garminfone.  I am supposed to be getting a return call on Friday from a T-Mobile customer service supervisor.  I would accept a $200 credit on my bill or at the T-Mobile online store to purchase a phone of my choosing but I don't want a phone that I don't want.  I did a good deal of research and shopped carriers before choosing T-Mobile and one of the big reasons was getting the Garmin, which until last week I was completely happy with. I can understand that they don't make it any more and don't want to repair them but don't try to force a phone designed for a teenage girl on me.

  • 10. Re: Unusual Battery Temperature & Random Device Shut Downs

    I have a battery issue that may be related (have also experienced random "auto" resets, but not for several months).  In regard to the battery, I first noticed that the battery's charge life had decreased significantly (say by a factor of 2).  Then I noticed a "Possible Battery Issue" message under the Support tab in the My Device App.  This message recommends removing the batter, visually inspecting it, reinserting it (if it looks OK) and getting a new battery if "the error continues" (I guess this means if this message continues). 

     

    I did this and the error continued so I bought a new battery (actually two).  Nothing changed, i.e. battery charge life and My Device app message.  I then called T-Mobile Customer Care and they passed me to Tech Care who told me I needed to do a Master Reset.  I did the Master Reset and nothing changed, i.e. battery charge life and My Device app message, except as expected I had to reload/reset everything (Apps, Wallpaper, Ringtone, Settings, etc.).  I called Customer Care back and they passed me to Tech Care again who told me the hardware must have a problem and they offered me the Samsung Galaxy model - I declined (no reason to waste T-Mobile's money as I don't want that phone).

     

    Plot Thickens:  I had another brand new Garminfone (earlier had lost my Garminfone, got the new one, used it for a day and the lost phone showed up so I switched SIM card back to it).  I switched my SIM card to the "new" Garminfone and guess what - same problem, i.e. battery charge life and My Device app message. 

     

    Clues?

    - While I got the first Garminfone 07/31/10 (and the "new" Garminfone 01/24/11), I've only had this problem for the last several weeks or month

    - I switched to Eclair (Android 2.1) when it first came out last spring (and have now switched the "new" Garminfone to 2.1 as well).

    - I've tried four different batteries in both phones (the originals that came with each phone and two new batteries that I bought from all4cellular off the internet).  All four batteries are Garmin ASUS model 361-00044-00.

     

    Help!

  • 11. Re: Unusual Battery Temperature & Random Device Shut Downs

    Hi Phillip,

    We are all waiting for answers from T-Mobile on this.

  • 12. Re: Unusual Battery Temperature & Random Device Shut Downs

    I Live in Vancouver, WA. But spend most of my time in Portland, OR (only 10mins away)


    I've been having this issue for months now. Usually will randomly shutdown on me when running multiple apps. The battery gets very hot sometimes. I've also had issue with teh battery, it will say it's at 70%-45% and the phone will suddenly shut down due to low battery life. So I must keep my phone charged above 50% or it will die. This is everytime I use my phone roughly pass the 50% marker, it will soon suddenly shut off due to low battery even tho I have 50% left

  • 13. Re: Unusual Battery Temperature & Random Device Shut Downs

    Just restarted on me, I recieved a text and before I could reach over 4 inches from my keyboard to read the text. the phone rebooted itself

  • 14. Re: Unusual Battery Temperature & Random Device Shut Downs

    I live in Gadsden, AL and have already done an exchange on one Garminfone and now the replacement is messing up as well. The phone is just sitting at my desk at work when this happens.

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