The Relay has been confirmed for Sept. 19th (a week from tomorrow), and still nothing said on the Blaze 4g update. How sad...
What's worse is that it is 199.99 on contract(but has a $50 MIR)- no one is going to pay so much for last year's midrange hardware (or a re-wrapped Blaze), regardless of sliding keyboard.
If TMO EOL's the Blaze leaving us SOL then I will be done with 'the magenta' and Sammy too. If they are to EOL the Blaze they will likely do so within a month of the Relay launch, especially if Relay sales numbers aren't that good (and at 199.99 they will be poor- this is a MIDRANGE phone TMO get with the program!) Thought process here is 'well the Relay isn't selling well so we need to remove some other mid range devices so it will sell better - starting with the Blaze.'
Perhaps we may still get the update, as nearly every other Samsung device on the Samsung webpage had gotten it... http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00046726&fm_seq=49755 but I no longer expect to ever get ICS on my Blaze.
The big deal is that we bought the phone based on information provided by this company that was incorrect. That is the definition of false advertising.
Yep, the phone makes and receives calls, but it isn't what we were promised.
Let's say you go in to a car lot and buy a Lexus, but agree to take a Toyota home until the Lexus stock shows up. Sure, that Toyota is just fine. It runs and serves it's primary function. But if the dealer after 3 or 4 months doesn't show up with that Lexus, and all of the sudden it doesn't look like you will be getting that Lexus at all, you aren't going to be happy about it.
There is a pretty big difference between the OS versions we are talking about, and for many of us was one of the key differentiators driving us to purchase this phone as opposed to something else (in my case from a different service provider).
no, you bought the phone on bad information the salesman gave you. Maybe at the time, Samsung just released the info about the update and it looked like it would come soon, but that's not the case. it's not false advertising. you were not promised anything in writing and it's still accurate information.
ICS (or JB) is not going to turn your phone into a Lexus (or a Galaxy III). If you bought a Toyota and hoped a future SW update would turn it into a Lexus, then that's your problem. it will have a few new features and apps, that's all.
Samsung has stated the phone will be updated to ICS. until they state otherwise, you'll just have to wait. Maybe the Apple suit is causing them make some additional changes which is delaying it - who knows. EOL has no baring on the update. the Amaze and Sensation were EOL'd 6 months after release and still go the update. EOL just means they are not selling it anymore to make room for new products.
So if it's not "in writing" it doesn't "count"? Not in the real world. If a salesman for a product tells you something will happen when you buy a product and it doesn't happen, it may or may not fit into the legal definition of "false advertising", but that doesn't make it an OK thing to do.
Let's face it, no one is likely to sue based on being lied to over a couple of hundred dollars. But every consumer will make his/her own mind up as to how the handle the situation. Being lied to as a consumer isn't high on my list of reasons to be loyal to a service provider.
You may not like the car analogy, and that's fine. But the difference between those OS's is sgnificant. Maybe more for some than others, but significant nonetheless (I have devices with both OS's so I have some real experience with this subject). The difference to you probably depends on what apps you use frequently, and how you planned to use the device in general. Going back to the original post I replied to, if all you were looking to do with your phone was to make calls, you wouldn't have purchased an android to begin with. We all purchased this phone to do more than that (if you are being honest about it anyway).
Finally, just how long a wait should be acceptable? If after 40 years without an update am I still supposed to say, "Yup, they said it was coming, and I don't have any reason not to believe them, so I'll just be a good little guy and wait patiently." The realistic service life of a phone is not really that long. At this point the wait has already been a somehwat significant percentage of how long I expect to use this phone.
I'm not saying "let's have a sit in", or "let's start a class action lawsuit" over this issue. I'm saying the OS makes a difference to me, and I purchased the phone based on the direct statement from a company official that it would have a particular OS. Several months later, it doesn't have that OS. I was not guaranteed a date, so that does limit the strength of my complaint to some degree. But at SOME POINT, you have to acknowledge that you purchased the phone under false pretenses.
I'm not saying it's right what the salesman did, but you should not rely on promises made by a salesman for future actions - especially if you are depending on it for specific functions. You should go to the store and complain to the manager. Maybe they'll get better training. That's where the issue is.
This is not the first phone to have it's 'promised' update take longer than expected. unless it's delivered yesterday, no one is happy. Also, any times the update will break other features. Look at the Amaze, Galaxy SII or other forums and see how many threads there are complaining about stuff not working after the update and want to go back.
"Going back to the original post I replied to, if all you were looking to do with your phone was to make calls, you wouldn't have purchased an android to begin with. We all purchased this phone to do more than that (if you are being honest about it anyway)."
Exactly. Why would anyone buy a smartphone if they didn't want to do anything with it other than make calls? There's some great flip-phones that get a great signal and can make calls and even do text messages. These phones do MORE. And the promised update adds too many features to list and access to a great many apps made for ICS that just don't work (some will not even install) on Gingerbread.
If an employee or employees for a company lie to customers, who's responsible for them if not the parent company? Anyone remember reading how a Hooters restaraunt is getting sued (for printing a racial slur) even though once the manager heard about what the employee did immediately fired said employee? Do you really think that training is the issue here? If the official company policy is to not comment on whether a device will get a software update, then yes, more advanced training is in order.
But based on my experience and that of a few others, it seems that salespeople were told to push this device and it being promised ICS was part of that sales push for this phone. Is it right? NO. Is it exclusively T-Mo's fault that there is no update yet? Also, no. The blame here is on both T-MO and Samsung.
The buck has to stop somewhere, and darned well better not stop at the customers.
Actually the real problem is the total lack of communication. The expectation is that once an upgrade is committed to (and it IS committed to, both on the Samsung and on the T-Mobile sites) it will happen within a reasonable timeframe. If there is a problem or issue that prevents the upgrade from happening within that reasonable timeframe people will get upset unless there is some communication from the powers that be about the reason for the delay - even if the news is that the promised upgrade will not happen after all.
Every other T-Mobile phone on the committment list was upgraded a long time ago - we Blaze owners have a right to feel we have been left behind and forgotten about.
I think at this point we Samsung Blaze owners would rather find out that we are not going to get ICS then to sit in limbo with nothing happening and no word from either T-Mobile or Samsung about whether or not they will follow through with their promise. Lack of communication to the customer base is FAR WORSE customer service than the timely delivery of news, even bad news.
Just so you guys know.... over at XDA merwin and erikmm have a ICS rom coming up pretty soon. They are just working out kernel issues atm. This shows how much Tmo really cares. Minimal. I hate Tmo's service and customer support. I cant wait til my contract runs out so I can give these guys the bird. Tmo doesnt care about your ICS update, if they did they would either close this thread or clear things up. Also if it makes you feel any better, since the Relay and the Blaze have such similar features it will surely speed up the process of getting us ICS (at XDA anyways). And don't come in here saying how it will ruin a warranty cause you can return to stock and Tmo doesn't have a clue.
Well.. if it's any consolation, at least ours will be/is being worked on, since it's the only T-mo phone left that is slated to get ICS
With the S2, Tab 7, and Tab 10 done, I imagine we'll be getting it fairly soon.. hopefully by the end of the year? :\
I contacted Samsung live chat and here's what I got:
Visitor: I know there isn't one available currently, I'm just wondering if you can provide me an estimated date for when it will be released
Visitor: The salesmen at T-mobile said it would be released by the end of the summer, but that was already months ago
Arwyn: I am sorry to inform you that we do not have any information regarding the date of release of the update. How ever, it will be updated on our website as soon as it is released.
Arwyn: I would have surely helped you if I had the information.
Visitor: Do you know if there is anyone else I can contact to find out when we can expect an update?
Arwyn: I am sorry to inform you that we in Live chat cannot expect the date of release as it may result in confusion.
Visitor: Ah I understand
Visitor: Is there any page on your website that contains direct contact information so I could reach someone who is working on the update?
Arwyn: I can provide you with the Samsung voice support number. You may get the information.
Arwyn: You can contact our dedicated Galaxy S phones voice support team at 1-877-EZ2GALAXY (1-877-392-4252).They are available 24/7.
Well, I wanted to wait until summer was officially over before calling-out pretty much everyone that sells T-Mobile phones. Since the common phrase in the stores appeared to be "you should have ICS by end-of-summer", I wanted to wait until now to voice my displeasure.
T-Mobile: You've had me as a customer since 2001 (back in the VoiceStream days). Both parents, grandparents (2), siblings (2), other family (15 or so), and friends (about 20 more people) all joined T-Mobile based on my recommendation. Now, multiply that by thousands of other people that have this phone and were sold the same story. I'm not going to jump ship today. I have a cancellation fee, and that would just be wasteful. I will when my contract is up, and I'll recommend everyone I know on T-Mobile do the same.
You didn't have to promise an update to sell me on the phone, and your people in the store didn't have to provide a date. Since they did, and since you've been aware that they were doing this months ago, you should have either: a.) delivered by last week or b.) clarified the status of development for this upgrade (rather than repeating TBD religiously).
I asked about ICS for the Galaxy S Blaze 4G in chat today, this is what I was told by the support tech:
!Arvin D: Thank you so much for waiting. Okay. Upon checking the updates for ICS, it shows here that they are still developing the software for your handset.
Me: So it is still planned that users of this phone model will get ICS. It has not been dropped?
!Arvin D: Yes.
!Arvin D: We don't have the exact time for the manufacturer when will they release the details regarding ICS on your phone.
!Arvin D: Once the manufacturer creates a release candidate, then T-Mobile tests it. The test period is usually two weeks, and it is usually conducted by selected T-Mobile employees.
!Arvin D: T-Mobile understands that you are very eager to get new software, but we also do not want to release a software version where features are broken or not up to our standards. Please be patient for the update to be developed and stable for your device, before we can release confirmation and dates for a software update.
Me: But it definitely is still going to happen?
!Arvin D: Definitely yes.
I'm so glad after reading these posts that I live on a planet called earth. If you're not going to sue, you're not going to boycott/cancel/switch service and you're not going to stop paying your bill...What are you really going to do besides wait? Think about this if you already feel you were lied to (which you werent), what difference does any other "definite" answer you get from the same company make?