1 Reply Latest reply: Aug 21, 2012 10:56 AM by tmo_alicia_b RSS

master reset on mytouch lg e739

i accidently locked my phone and try to perform master reset but every time i did it, the LG LOGO doesn't come up.  what i see is on the screen were "S/W Upgrade please wait upgrading....."  What doest that mean? What else should i do to unlock my my phone?  Here is what happened, I didn't know i have to set up a google account before i created the screen lock patern so i did created one for my phone.  while i left it charges in the table my 3 year old daughter tried to play with it while i was in the shower, now it locked up.  I can't access my phone at all.  It says I have to lock into my google account to unlock it which i don't even have it.  I have to end up performing the master reset but it doesn't seem to be right at all? Any ideas I really needed help....