no updates have been 'promised' - and never will. Samsung has stated that it's on the roadmap to be updated, but no date or guarantee is made. TMO has never advertised this phone was getting an update.
It's against company policy to respond to ETA's on promised updates. So if you are actually thinking someone at TM cares about us Blaze owners enough to post a response here you would be mistaken. In fact, they put a disclaimer on promised updates to absolve themselves of said promises here: http://support.t-mobile.com/docs/DOC-4154
"Until the update passes the tests, there is no guarantee it will be released, and there are no release dates to share with you."
So there is no guarantee that ANY update EVER will be released, regardless of whether a device is 'confirmed' or 'promised' to get an update, no matter how similar devices with the update (Looking at the SGS2 here!) are with devices that do not have the update (our Blaze), nor even if said update was used to push sales of any device (the Blaze) by the TM sales staff at your local store.
Of course this wasn't explained to me when I asked about the update when buying this phone from my local TM store. They stuck with the sales pitch of 'it's got the exact same internal hardware as the SGS2 with a smaller screen a 5MP camera and it's $100 less. You will get the ICS update by the end of summer and save some money.' I'm paraphrasing here but this is basically what I was told. I'M NOT HAPPY ABOUT THIS. Where oh where is our update??? Jelly Bean 4.1 is out now and we are still waiting for 4.0.3 or 4.0.4?? This is ridiculous!!
You are just straight up wrong about TM advertising the ICS update. From the TM update webpage: http://support.t-mobile.com/docs/DOC-4182
"Samsung and T-Mobile plan to release a software update for the Samsung Galaxy S Blaze 4G that updates the device software to Android 4.0 (Ice Cream Sandwich). The dates for this future update are TBD, but this document will be updated when details become available."
This quote has been up since TM began selling the Blaze 4G in March of this year. There is your info.
True it is a support doc, but when my TM salesperson who sold me the phone uses it to sell the device to me it IS indeed advertising. Judging by rumored upcoming devices like the Relay 4G (call it the Blaze 2 FWIW) it really is now or never for this device to get the 4.0.x update.
It stinks that "plan to" seems to be dependent on how many devices are sold. Either update or not, it's time for TM to cut the thread Blaze owners are dangling from. Just straight up say "this device will not get the update" or give us an ETA. I can't imagine it being too terribly difficult to construct a working 4.0.x update for the Blaze when they have a working 4.0.x from such a similar device (being the SGS2) since the devices are so similar. I realize there's more to it, but all that is really needed is a working ICS kernel for the Blaze from Samsung. The software stack on TM's end should be simple as all they really need to do is a lot of copy/paste from the SGS2 ICS (as was done with the 2.3.6 the Blaze already has). From a development standpoint this couldn't be any easier. I just don't understand what the big delay is other than they didn't sell as many Blazes as they wanted and no longer care to update the device because of it.
I agree that 100% of the blame does not fall on TMO. However, update delays are often directly attributed to carrier-specific applications (411 & More, TMO visual voicemail, etc.) which are the carrier's problem.
Trust me, I will also be posting in Samsung's support site today to let them know they need to get on the ball. At this point any news is good news. If we get an ETA for ICS soon then all is well in the world.
If they say 'this device will not get updated' then when my contract is up I will change carriers- and get an HTC phone too. Who knows? If the news makes me mad enough I may just pay off this phone and leave immediately. These things are fetching about 200 used on ebay. Wonder if any legal recourse is possible if it is announced that this device will not get the update after that salesman told me that it would - which was the primary reason I bought the phone to begin with. Maybe not, but TMO will lose a customer permanently (not to mention everyone I know will be told to avoid them), and last I checked they were last in the US in subscribers for major carriers so I would think they wouldn't be in any hurry to lose any customers... but you aren't last just because... there usually is a reason for it.
I mean c'mon, they have to have some leverage with Samsung selling as many phones of theirs as they do... I would have to believe that if TMO wanted this to happen they could contact Samsung and get it done (if the blame for the update delay truly is on Samsung).
Heck, I would be happy just to hear from someone @TMO here if they just said something like "The ICS update for this device is currently in validation. As of today there is no ETA for the release of this update." Or they could say "We are currently waiting on the manufacturer for them to supply device specific update related materials/applications before proceeding with the update and there is no ETA for the ICS update at this time."
Being silent on this issue 2 months after releasing the SGS2 update and after Jelly Bean 4.1 being released just makes it seem like there is no intention to ever update the device - which is the main reason I purchased this device. I was told by the salesperson that it would in fact be getting the update 'by the end of the summer'. In my case, I didn't want to get the HTC One S (priced the same in the store) because there is no removable storage (SD card) and I didn't want the Blaze since it was still on 2.3 gingerbread. I also did not want to get a SGS2 since it was just before the SGS3 was released and couldn't stomach seeing the price drop right after buying it - as TMO has no price match policy.
Message was edited by: anactoraaron
This is a horrifying experience Anactoraaron! I truly feel hurt inside that this has not yet been resolved, for I am a super fanatic of the Linux Based OS' Family!
Have you tryed to give a message to one of the best, called Jessica B? Which you can go on the top of the page at the right side on the Search Bar type her name!
Much Success I hope for you and everyone facing this ordeal!
Horrifying - really?? I'm not sure what Jessica or anyone else at TMO can do since there is no update out at the moment.
Carriers don't announce dates or progress of patches for the exact reasons of your complaint. If they did say the update will come out on X day/month/quarter and it slipped, everyone would be up in arms. If they said it's in final QA testing for 3 months, everyone would be up in arms on why it's taking so long. By not mentioning dates, TMO can release it when ready and not have to explain their processes or timelines.
if you really feel that spiteful about how long the update it taking, then sell the phone, pay the ETF and move on (I hear Sprint is paying you $400 to switch). But more than likely you'll have the same experience with another phone or carrier. If upgrades are the most import thing about the phone, then get a nexus phone. The fact that the phone listed on Samsung's website as expected to get the upgrade is a very good indicator you will get the update. So relax, enjoy the phone and be surprised when the update does come
@gandecab Here's a novel idea - if there's a problem, dedicate more resources towards the issue until it is resolved. No thanks for your happy go lucky attitude. I don't know if you own a phone that supports ICS (or the newer JB), but those of us waiting on a release are feeling the pain.
"If they did say the update will come out on X day/month/quarter and it slipped, everyone would be up in arms"
Maybe at your work place you also get away with underestimating the time and $$ for a project, but for those of us in the real world - that's not an option. Buck up. If there is a plan to release an update, give us some information. I.E: T mobile is currently waiting for Samsung to release a kernel which supports ICS. If there is no plan to update, or no structured one, DON'T PROMISE AN UPDATE TO YOUR CONSUMERS. If T mobile/Samsung is late on their portion of the schedule, we deserve to be mad. If T Mobile / Samsung finishes their work prior to the expected date, they deserve to be congratulated.
No one has really asked about specific details for the process. Which, by the way, most likely aren't a secret across large cell phone manufacturers/carriers. Just give us the timelines. JUST TIMELINES.
"if you really feel that spiteful about how long the update it taking, then sell the phone, pay the ETF and move on (I hear Sprint is paying you $400 to switch)."
What a horrible suggestion. I like my current plan, I pay $30/mo for 4Gish speed. I looove my hardware. Great CPU, it's like a computer in my pocket. Has a ballin' radio, supports the worldwide GSM bands, and that sexy H+ . Even goldilocks would love the screen size, it's just right! What's missing, do you ask? A whole slue of features, supported by the ICS source release in 2011, that add capabilities in terms of networking, theming, security, and user interface. Not to mention about a million apps.
"The fact that the phone listed on Samsung's website as expected to get the upgrade is a very good indicator you will get the update. "
I'll tell that to my first son, projected birthday: 2018. Hey son, you see that phone over there? Back in early Q2 '012, Samsung expected to upgrade it to the second most current Android OS. Not quite sure where they are at though, probably waiting on a kernel from Samsung I suppose...
haha - you must work for IBM PS, because that's their solution: if it's not working, throw more people and servers at the problem. as the saying goes: 9 women can't make a baby in 1 month.
I don't have ICS or JB on my phone. what pain are you feeling? ICS is not going to magically transform your phone into something else. it will have a few extra features. Some apps don't even work on JB yet.
the fact is that Samsung has stated that it is planning to update the phone to ICS. that's more of a response than most companies. You are not going to get timelines, progress in the development/testing cycle etc. Samsung has never been good with updates except for the flagship phone du jour - just look at the behold, vibrant, & exhibit models.
Again, if you don't like the update process, get a nexus phone. then you don't have to wait on carrier or manufacturer delays.
Nice. Great analogy, because writing software code has a lot to do with the human reproduction process. Maybe the saying should be changed to "9 women can't make a baby in 1 month, and 1 woman can't make 9 babies in 9 months."
As far as other companies, I would say Samsung is not up to snuff.
ZTE - first non-google to release JB (N880E)
HTC - judging from phonearena, looks like all the android phones they release in 2012 have
ICS http://blog.htc.com/2012/03/ics/ . Also, they give useful information like "HTC Sensation XE updates will be widely in the next few weeks" and "The update for the HTC Sensation 4G and HTC Sensation XL will follow." Also, they are beginning to confirm JB on some devices.
Motorolla - about equivalent to Samsung, most single core phones on GB, only a few dual cores on ICS
LG - decent amount of dual core phones from 2012 on ICS. (source = phonearena)
Samsung - finally confirmed that their flagship phone (S3) will be running JB. Wow. Big ****ing surprise. They are going to update their flagship android phone, which ASFAIK was the quickest phone to sell 100 million units, to the most current Android OS. If they can dedicate that much resources to solving that problem, maybe they can put like 1/4 of the effort into this phone that was released within two months of the S3? Apparently that's too much to ask, and your recommendation is to dump the phone and the carrier.