I logged in to pay my bill. Didn't type in my password because my web browser had remembered it. New security measures require me to change my password before doing anything else after logging in. First step in chaning my password is typing in my current password. I can't remember it so I'm stuck. Can't even log out!
I am heading to the T-Mo store tomorrow to tear someone a new one. Or I might just go straight to the AT&T store.
Why not click forgot password and have old password sent to your phone?
Because there is no 'forgot password' option on that change password dialog. There is only 'cancel' and 'save changes'. Cancel is disabled because they are forcing me to change my password due to a new security policy. 'Save changes' won't work because I can't remember my current password. They assume I know it because I logged in, but my browser remembered it. I last typed in my password months ago.
clear your browser history cookies and cache close it and try again
All else fails try another browser like chrome.
I have used 3 different browsers but cannot get into the 3rd field where you are supposed to "re-enter password". However I can get into captcha. The Cancel and Save Changes button remained greyed out. You can't even leave this screen without shutting down thr browser.
I found the solution.
I had this same issue and it frustrated me for two days before I figured it out. The change password page is poor in that it doesn't idicate or explain that if you don't meet the minimum requirments, a tab or a mouse click will force it to jump to the captcha box and leave the "re-enter password" box blank and save changes greyed out. All I had to do is add a capital letter and it magically then let me type in the re-enter box. Poor user design but that's the fix.
I should add customer support told me to clear the cache. They didn't seem to understand the quirks of that particular web page
I called support and my guy knew what it was. You have to choose a password that has the highest security level of strength to be able to move forward. But no where does it say you are required to do that to move forward. I only chose a password with Medium Strength. But when I chose one with the Highest Strength, it worked!
I added a capital letter and a number to my password and that solved it. I am simply surpised no one has written about it until now.
That's a poorly coded site. There should at least be an option to have a new password e-mailed to you! A user should never need to resort to customer support for such a fundamental issue.
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