1 17 18 19 20 21 Previous Next 396 Replies Latest reply: Nov 26, 2012 2:54 PM by amodra Go to original post RSS
  • 270. Re: Sudden massive battery drain

    I just spoke to T-Mobile again with a tech and they have no knowledge of an issue with Sudden Massive Battery Drain! They said it was a battery issue and their batteries have a 90 day warranty! I explained that I know of over a dozen people at work with G2's with the same exact issue that started last week. I have purchased new batteries, factory reset the phone, tested it with the factory apps only and same issues.

      I explained that there are hundreds of posts all over TMO and T-Mobile sites and to just check it out, are Google the issue. No-Go. They offered to take me off the Unlimited Data plan as I told them I have to keep my phone on 2g to save the battery.  I explained that I bought the phone as a high end Smartphone and why should I have to put up with a phone that I have to keep on 2g all day otherwise the battery dies. They basically said I should inspect my battery as that is all they could do. Funny I have been a computer tech over 20 years and have never treated a customer as being as ignorant as T-Mobile believes its customers are!

      I looks like T-Mobile is blind are does know how to fix what they have botched up. I think I will wait another 5 days then I will sell my phone and get a new phone and contract with another carrier. I just signed a new contract with T-Mobile last week but there is no reason to honor it if they don't honor their end if it!!

  • 271. Re: Sudden massive battery drain

    Yea im not really wanting to leave tmobile, but im surely not just gonna sit here and keep forking over money for service im not getting on a phone that i cant use. The last person i spoke with said he wouldnt be able at this time to offer me another phone, which really the only other one i will take, and if this goes on for much longer i will demand, is the sensation, Usually im a vanilla android/keyboard person, but with swype i can tolerate no keyboard i think..There gonna do something for this, whether it be give me another phone if this doesnt meet a solution, or there gonna credit my bill ALOT, not only for my time for the minutes and data i cant use..., and another thing that aggrivates me, is everytime i call the first thing i hear in the automated system is how much i owe them... that sickens me. But yea i would call, Infact whoever the person in the forum is that was arranging the massive call in is on to a good idea cause that would really help, the more call ins the better...

  • 272. Re: Sudden massive battery drain

    If anyone uses twitter, they should prolly tweet the problem to  http://twitter.com/#!/technobuffalo

     

    The quicker a website like http://www.technobuffalo.com/ reports on something like this the better

  • 273. Re: Sudden massive battery drain

    I have called customer service two times now and they seem as if they have no clue what I am talking about.  They told me that my phone is a smart phone it it uses more battery.  I was told to get 6 hours on a battery was good.  These people really need to wake up.  I told her to Google the G2 battery drain and she said that they do not have Google.  I told her to go check the support section and she told me they do have access to this.  The customer service I received SUCKED..  I have no idea what's going on with T-mobile, be something needs to change.  I demanded a credit since I had to put my phone in 2G mode to make the battery last.  She said that since I put my phone in that mode they could not give me any kind of credit and I needed to change my phone back to 3G.  I hung up on her..  WORTHLESS

  • 274. Re: Sudden massive battery drain

    After switching to 2G, I monitored the "time without signal" stats. The percentage dropped as the amount of time in 2G mode increased. Watching phone behavior in 3G mode, I noted a drop, and then the gradual reconnection process. I assume that this drop/reconnect cycle is happening quite regularly when the phone is in 3G mode (as much as 50% of the time the phone is on, if the previously-observed stats are to be believed.)

     

    This change in battery life occured within the last week. It seems to be related to the drop/reconnect cycling that is occuring rather than any change in usage, app updates, or hardware failure. (I say "seems" because I'm offering up this information as evidence. Clearly if enough G2 phones are behaving this way, we can assume that it is either a fatal flaw in the phone design -- which is unlikely given the exemplary service the phone provided up until last week -- or, it is a network issue. In the comments section of the TMOnews article on the problem, one person stated they'd heard that TMO engineering was aware of and working on some issue of this kind.

     

    I'll be interested to see how TMO deals with this issue going forward. The duration of the problem, and the nature of their response, will determine my willingness to remain a TMO customer.

  • 275. Re: Sudden massive battery drain

    Reinstalled Maps 5.8 before fully charging, since it seems it's not really the issue. 16 hours on 2G now (~30 texts, 30 minutes of phone calls, maybe 45 minutes of watching videos, an hour or so of wifi browsing and probably about 30 minutes of EDGE web browsing/emails. All background data/GPS/sync is turned on as well) and I'm at 54% battery still. Yesterday it died from 100% in 6h37m while on normal 3G preferred doing absolutely nothing but resting on a table. Quite a bit more than the "2 hours" extra I should be getting from the CS response posted earlier. But it's my phone or my battery causing the problem?

     

    This is getting incredibly frustrating. Then again, it was the same thing when the G2 first came out with the random reboots and other issues that CS was all "it's your phone" (I went through 4 G2s those first weeks) when it was really the OS setup that needed an OTA to fix (and took TMo about a month to even acknowledge). You'd think they'd have learned, since that one had to go to like every tech site and get FB/Twitter blasted to get anywhere sigh...

  • 276. Re: Sudden massive battery drain

    anarkeith wrote:

     

    This change in battery life occured within the last week. It seems to be related to the drop/reconnect cycling that is occuring rather than any change in usage, app updates, or hardware failure.

    Although my phone shows 50% "time without a signal" in 3G/4G, I have full connectivity during that time.  So, a wild guess from me: If this is all related to the nifty new channel bonding they're doing, perhaps one channel is connected (which is why things "work") but the other channel cannot connect, thus causing the phone to record about half its time disconnected.  But the phone is going nuts trying to connect the second channel, thus causing the battery drain.

     

    It's possible the phone just has a bug and can't handle channel bonding, and that kind of thing would be fixed by an OTA update.  [Again, wild guessing here, supplemented by 2nd hand information from the others.]

  • 277. Re: Sudden massive battery drain

    Also, if the channel bonding theory is right, we shouldn't really direct our anger at T-Mobile so much as HTC.  Sure, T-Mobile could've done better testing, but if HTC isn't meeting the HSPA+ standard properly, then they're are the people who need to issue a fix.

  • 278. Re: Sudden massive battery drain

    wanjae wrote:

     

    Also, if the channel bonding theory is right, we shouldn't really direct our anger at T-Mobile so much as HTC.  Sure, T-Mobile could've done better testing, but if HTC isn't meeting the HSPA+ standard properly, then they're are the people who need to issue a fix.

    But the phone was built for and marketed by T Mobile. They should NOT have to rely on us to pester HTC. And if it is HTC, wouldn't T Mobile tell us? At this point, officially they have said nothing......Of course, it's been a few minutes since I have checked the interwebz.

  • 279. Re: Sudden massive battery drain

    At this point i think its more than confirmed that this isnt a phone issue, every single route has been taken by someone, whether it be battery, handset replacements, troubleshooting apps, settings, etc... Its something with the network and this phone not being compatible with whatever they have done. And Scott is completely right, It was made for tmobile, sold by tmobile, marketed by tmobile, therefore it they change something with their network its tmobiles job to test the phones that they sold us, we arent under contract to htc, our money isnt and hasnt gone to htc. And as of right now tmobile hasnt said anything, acknowledged anything, they are still denying, sending people batterys and handset replacements insisting it is either their phone that is bad, or the user simply doesnt know what they are talking about or doing with the phone. Except for maybe a few reps, like the one i got yesterday, but even this is out of their hands, nothing they can do but elevate the complaint, which is prolly at best 50/50 that someone will pay attention, My question is am i going to be credited for the service that i cant use now? or am i gonna be able to switch to another phone that doesnt go dead in 2-3 hours? or am i just gonna be told im stupid and 2 hours is the expected life of my phone, and i just need to go ahead and fork over 4g money for 2g and like it?

  • 280. Re: Sudden massive battery drain

    planet_scott wrote:

     

    But the phone was built for and marketed by T Mobile. They should NOT have to rely on us to pester HTC. And if it is HTC, wouldn't T Mobile tell us? At this point, officially they have said nothing......Of course, it's been a few minutes since I have checked the interwebz.

    Yes, and if T-Mobile were still selling the G2, then T-Mobile would probably care.  I've noticed that since T-Mobile dropped the G2, most 3rd party websites no longer refer to it as the "T-Mobile G2" ... it's called the "HTC G2".  The marketing message is, "It's not T-Mobile's baby anymore, hombre."

     

    I'm not saying T-Mobile shouldn't be involved, or that they have handled this competently, but in the past when there have been G2 issues, HTC came up with the fix, and it was mostly motivated by the user community.  Because of course, HTC's name is on the phone and their reputation is valuable.  Whereas cellular companies seem to expect and be comfortable with a rather high amount of dissatisfaction and churn.

     

    It's not about what's right and wrong, it's about what's going to get the problem fixed in real life.  Of course, if HTC issues a quick fix, it might just be something quick and simple -- like they disable channel bonding.  Well, that would shut us up and fix the problem, but we'd never be able to take advantage of the new higher speeds T-Mobile has rolled out.  It would be better if they'd fixed channel bonding, but from a software development standpoint, that requires more time and testing and careful fiddling.

     

    So, it opens a question, would you rather have your phone 'fixed' today, and never be able to use the faster 4G, or stick with this problem (and stay stuck on 2G) another 2~6 weeks while they fully correct the radio stack?

     

    [Nota bene: I'm assuming this problem is all due to channel bonding -- which is based on wild half-&ssed conjecture and 2nd hand information from others.]

  • 281. Re: Sudden massive battery drain

    wanjae wrote:

     

    Yes, and if T-Mobile were still selling the G2, then T-Mobile would probably care.  I've noticed that since T-Mobile dropped the G2, most 3rd party websites no longer refer to it as the "T-Mobile G2" ... it's called the "HTC G2".  The marketing message is, "It's not T-Mobile's baby anymore, hombre."

     

    All my local tmobile stores still sell the g2

  • 282. Re: Sudden massive battery drain

    Yes, I realize they're flushing their stock.  Thank you.

  • 283. Re: Sudden massive battery drain

    Same issue again today, maybe even worse. Put in brand new fully 100% charged battery at 6:00 am and by 9:00 am phone was at 44% - then when I checked at 10:45 am phone was shut down with battery fully drained. Funny thing is I did factory reset last night and installed no addional apps- put in brand new HTC brand battery last night and let it charge all night then took off charger at 6am. This really sucks. I have called T-Mobile multiple times and they deny everything. The same thing is happening to everyone I know with a G2.

      Time to find a New Provider and new phone! As they do not honor the service I signed up for on my contract. I really loved this phone until last week and have been with T-Mobile since 2004.... Too bad they say there is no issues!!!!

      Portland, OR

  • 284. Re: Sudden massive battery drain

    Same issue again today, maybe even worse. Put in brand new fully 100% charged battery at 6:00 am and by 9:00 am phone was at 44% - then when I checked at 10:45 am phone was shut down with battery fully drained. Funny thing is I did factory reset last night and installed no addional apps- put in brand new HTC brand battery last night and let it charge all night then took off charger at 6am. This really sucks. I have called T-Mobile multiple times and they deny everything. The same thing is happening to everyone I know with a G2.

      Time to find a New Provider and new phone! As they do not honor the service I signed up for on my contract. I really loved this phone until last week and have been with T-Mobile since 2004.... Too bad they say there is no issues!!!!

      Portland, OR

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