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    ICS update breaks hands-free dialing - HTC "working on fix"

      As a number of people have noticed, the ICS update to the Sensation 4G breaks the hands-free (bluetooth or wired) dialing feature that worked fine in Gingerbread. After finally getting through to 2nd tier support, the tech contacted HTC to confirm that it's a known problem and that HTC is working on fix. So I asked can a revert to the old version? Nope. The tech guy was kinda surprised that the update was rolled out with something as huge a bug as this one.

       

      Attention T-Mobile: Your customers just might get into car accidents because your upgrade caused them to fumble with the keypad instead of dialing by voice. You may want to put a huge rush on getting that fix out the door.

       

      Just sayin'. Be safe out there.

        • 1. Re: ICS update breaks hands-free dialing - HTC "working on fix"

          I noticed this the day of the update.  I live in California, which has a hands free law.. I'm on the road a lot, and a good % of my phone calls are made from my vehicle.  Its very frustrating. For now, I regret updating to ICS.

          • 2. Re: ICS update breaks hands-free dialing - HTC "working on fix"
            darnell

            This seems to be an epidemic with all HTC devices that were updated to ICS.  I was just reading about folks with this AT&T device having the issueand I read about another HTC device with the same issue since the ICS updates.

             

            Has anyone checked whether the Vlingo app will do the trick?

            • 3. Re: ICS update breaks hands-free dialing - HTC "working on fix"
              ameliaislanded

              The Vlingo works w. wired buttoned headset.  I have mine set to launch Vlingo In Car w. a double press.  At that point you need to say 'Hey Vlingo' and then it will accept your voice command.  Doesnt work w. Bluetooth that I can see. The Bluetooth button will launch the Vlingo but the sound comes out of the phone rather than the earpiece and it doesnt recognize voice from the Bluetooth mic. Need an active data connection as well.  Problem is that it is also illegal to drive whilst wearing earbuds in some states.

               

              This is a very bad problem....potential lawsuits especially since the previous version worked w. Bluetooth.

              • 4. Re: ICS update breaks hands-free dialing - HTC "working on fix"
                21stnow

                Is it all HTC devices with ICS or is it just updated devices? Has anyone tried adding the Android Voice Dialer back to the Sensation (if the update took it away) to see if that works?

                 

                Vlingo can come through a BT headset, it just takes some tinkering.

                • 5. Re: ICS update breaks hands-free dialing - HTC "working on fix"
                  darnell

                  Seems to be an issue with HTC devices that have received an "official" ICS ROM.  Even the so-called upgrade One S seems to have the issue.  And the One X too.

                   

                  Everywhere I've read, people who try the old Voice Dialer APK have no success.  At best, they get to watch it Force Close when they attempt to use it.

                   

                  So apparently the HTC app was not ICS ready IMHO.  This is kind of like the WiFi calling issue.  An update can be released early missing stuff or later with all done right.  I guess all parties were OK with letting voice dialing slide...

                   

                  I can say personally, I rely on WiFi calling a lot more than Voice Dialing.  I guess they weighed the odds and decided the path of lesser mass outrage.

                   

                  Obviously they should have said something so people upgrading would know.

                   

                  ameliaislanded - I doubt any lawsuit will get far. (About as far as the many other topics that someone said could be a lawsuit and the few that someone pursued went nowhere.)  If voice dialing over BT means much to you, why not ask T-Mobile to replace your Sensation with an old Gingerbread model?  This alone gives T-Mobile a perfect out, since someone who complains enough probably would get one.

                  • 6. Re: ICS update breaks hands-free dialing - HTC "working on fix"
                    darnell

                    Anyone know if the Amaze has it working natively after the update?

                    • 7. Re: ICS update breaks hands-free dialing - HTC "working on fix"
                      21stnow

                      I have an international One X that I haven't tried to use a BT headset with yet.  I will play around with it this weekend to see what happens.

                      • 8. Re: ICS update breaks hands-free dialing - HTC "working on fix"

                        What they SHOULD have done was provide a backup and restore to Gingerbread option. Then you could at least roll-back the update and be no worse off than you were before. This seems pretty basic to me.

                        • 9. Re: ICS update breaks hands-free dialing - HTC "working on fix"
                          darnell

                          geldner wrote:

                           

                          What they SHOULD have done was provide a backup and restore to Gingerbread option. Then you could at least roll-back the update and be no worse off than you were before. This seems pretty basic to me.

                          Seems basic to you, because you don't realize how much effort they would have needed to put into including that option. I'm surprised they even were able to do the ICS upgrades without totally wiping everything on the device in the process.  And it seems some folks have needed to do that on their own anyway.

                           

                          All things considered, they did a fantastic job.  Anyone not willing to take risks, should have waited till others did it and asked questions.

                           

                          This was an optional upgrade, it was not forced to handsets.

                           

                          It's basic to me, that anyone who might want a way to turn back after moving foward would look to check that they'd have that option before they opted to install the update.  And I know at least one person did just that.

                          • 10. Re: ICS update breaks hands-free dialing - HTC "working on fix"

                            I did research the update. The bluetooth voice dial problem did not show up on the radar when I did the upgrade. And, if it was a known thing, why didn't TMO state that voice dialing was not supported in the release. The MOMENT confirmed bugs show up, they should be disclosed immediately so the customer can make an INFORMED decision. So if you go to the Update location (https://support.t-mobile.com/docs/DOC-2392), do you see any mention of voice dialing or auto-screen brightness being broken? Keep watching that page because I'll bet you never do. TMO is pretty **** poor about this sort of thing. They had bad information about the LG G2X (that it supported synching with Outlook) and even after I reported it, they NEVER took that "feature" off the website or their electronic promo docs.

                             

                            FWIW,I took care to wipe everything anyway which I would ASSUME you should do for any sort of complete OS replacement. Plus I have problems with the auto-adjust screen brightness now (as others have started to notice) forcing me to turn it off.

                             

                            Sorry, I don't think TMO/HTC did a "fantastic" job getting this out the door. BTW, I've been a TMO customer for 7 years. The main reason I'm still on it is because we have a grandfathered data plan.

                            • 11. Re: ICS update breaks hands-free dialing - HTC "working on fix"

                              I can understand HTC/T-Mobile releasing the ICS upgrade w/o the Voice Calling app.  What I cannot understand is that they did this without a notice that this was not included in upgrade.  It is an important piece of information that many customers could have used to determine if they wanted to go ahead at this time with the "optional" update.  The two options are A) HTC/T-Mobile knew it was not going to work and actively chose to neglect to mention this issue.  Very bad and unprofessional.  or B) The companies are so ravaged by internal communication issues that nobody picked up on this.  Also very bad and does not reflect well on either T-Mobile or HTC.  Just another indication that the internals of T-Mobile and HTC's corporate structure are a mess. 

                              • 12. Re: ICS update breaks hands-free dialing - HTC "working on fix"
                                darnell

                                Yet, you did not research if you'd have a means to go back to GB if you didn't like the ICS update .  It was an optional update and you opted to accept it.

                                 

                                You may want to read over all the comments in this thread, because you'd see I've already said exactly some things you're saying and asking me of in your last comment.  So in some respects I agree with you.  But T-Mobile did not force the update on you, you choose to see if there was an update available and you accepted it.  So no matter how many complaints you have, you bear some personal responsibility, you were not forced to update.

                                 

                                Now, since you're so upset, why don't you call T-Mobile and ask them to take your ICS Sensation and replace it with a GB Sensation?

                                • 13. Re: ICS update breaks hands-free dialing - HTC "working on fix"
                                  ameliaislanded

                                  i dont see why this should even be an 'argument'.  you cant expect people to examine every eventuality when upgrading their phones especially since smartphones do a lot, and it SHOULD be safe to assume that an upgrade would keep the basic features of the phone and maybe even expand upon them.

                                   

                                  for t-mobile and htc to not at least warn folks that their bluetooth hands free dialing will not work in the upgrade is pure negligence, especially since people are slamming into others in their cars whilst doing stuff on their phones in alarming numbers and there are laws in many states prohibiting use of their phones in a hands on manner whilst driving.  i cant imagine both companies would be so dumb as to not be aware this feature doesnt work in ICS, but it wouldnt suprise me if they didnt.

                                   

                                  t-mobile was supposedly testing the upgrade for a long time to ensure that it works properly?  gimme a break....and to compound the manner, there doesnt seem to even be a 3rd party app to make this work at the moment.  this is the stuff lawsuits are made of, especially these days when awards are given when people dump steaming hot coffee in their laps.

                                  • 14. Re: ICS update breaks hands-free dialing - HTC "working on fix"
                                    darnell

                                    Again, those with an issue with the update, can call T-Mobile to make their complaint known and request an exchange to a GB Sensation.

                                     

                                    So all this rambling and claims that this is remotely workable as a lawsuit is moot.

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