1 2 3 Previous Next 39 Replies Latest reply: Jul 26, 2012 2:28 PM by towlie420 Go to original post RSS
  • 30. Re: VERY UPSET CUSTOMER

    you dont get it at all so i wont bother explaining it again. double dipping is double dipping. it shouldnt matter is i use my data on my phone or the computer because i pay for the the five gb data plan. it is my data. if youre okay with tmo reaching into your pocket twice, then i feel bad for you.

  • 31. Re: VERY UPSET CUSTOMER
    gramps28

    It's not your data but a service you pay for that Tmobile can administer how they want.

     

    Also if you have a 5GB data plan they were running a promo where tethering was included in that plan

    but it may have been $5 more a month.

    summonerxi wrote:

     

    you dont get it at all so i wont bother explaining it again. double dipping is double dipping. it shouldnt matter is i use my data on my phone or the computer because i pay for the the five gb data plan. it is my data. if youre okay with tmo reaching into your pocket twice, then i feel bad for you.

  • 32. Re: VERY UPSET CUSTOMER
    gandecab

    you pay for SMS which you already paid for with voice & data.  we get that it's not right, but no carrier offers free tethering and TMO has been the most lenient on this subject.  Like gramps mentioned, there are plans which include tethering.

  • 33. Re: VERY UPSET CUSTOMER
    philyew

    The issue is how people consume data when using different devices. The pattern of use between a smartphone and a computer is different in significant ways.

     

    Two of the most bandwidth-hogging uses are realtime entertainment streaming and downloading large files (e.g. BitTorrent services). Both uses are more prevalent on a PC rather than on a smartphone, which means that if relatively few users choose to use their tethering/ mobile hotspot capabilities when connected to a common cell, it is more likely that they will create traffic issues for other customers than if they used the data service for the same amount of time from their smartphone alone, simply because their pattern of use would be different.

     

    This report, and this report although 18 and 12 months old now, still give an indication of how these services dominate Internet usage.

     

    The mobile network is designed primarily to provide services to smartphones and a moderate number of people using broadband devices. It is not designed to provide an ISP service for potentially millions of Android users connecting up to five other devices simultaneously to the network. Yes, the volume of data is limited by the prevailing data plans, but the manner in which it is consumed nevertheless can create significant traffic issues particularly for residential locations.  

  • 34. Re: VERY UPSET CUSTOMER
    21stnow

    darobick wrote:

     

    I already chimed in on this discussion, but for some reason some people like to pay double for something they already pay for.

     

    Basically we already pay for soft capped data plans. If some moron decides to blow their all their soft capped data in 1 day by using their cell phone's data plan as their primary internet connection at home then by all means let them be stupid.

     

    If our data was not soft capped and throttled then I might understand charging extra for tethering and/or hotspot functionality.

     

    I still believe strongly that if people (that must like being ripped off ) all stopped paying extra for tethering then the cell phone companies would probably stop charging for it. They just do it because people are willing to pay for it for some reason.

     

    Don't get me wrong; I wouldn't want to "pay double" for anything in life.  I don't agree with the tethering charge and I don't pay it. But I don't think that this is paying double; tethering is a separate service, even if it uses the same data allotment from the phone's data plan.

     

    My point was that I don't hear a bunch of moaning over paying the astronomical prices (if you think about it) for 500 voice minutes.  The $10 for unlimited mobile-to-any-mobile is a sad joke to me, and I haven't heard any complaints about that.  T-Mobile is the most reasonable carrier when it comes to text messaging, but text messaging should be cheaper than it is. The upgrade fee is the worst fee of all, yet I rarely read complaints about that one.

  • 35. Re: VERY UPSET CUSTOMER

    I don't buy the idea of it being an issue of how people consume data because of data capping.  Many of T-Mobiles policies are not applied fairly across all of their devices either.  For instance there never was a tehtering restriction on my Nexus One but I'm hearing that devices T-Mobile sells are locked.  This is crazy because it's just a software lock. An easily rooted phone could bypass that kind of thing.

     

    Another way they lock data plans is on the tablet devices.  One would think that I should be able to take my SIM card from my phone and insert it into my tablet.  Volia, a data connected tablet.  This, however, is not the case.  Another software lock prevents this.  T-Mobile just wants to milk its customers here.

     

    They need to stop double charging for these services.  I would prefer something more similar to what they have in other countries where you just straight up pay for usage.  One fee for voice and one for data.

  • 36. Re: VERY UPSET CUSTOMER
    philyew

    There are three core issues from TM's perspective:

     

    1) Since TM have explicitly prohibited tethering in their contracts since 2008, it shouldn't matter how they choose to enforce that prohibition physically, or if they enforce it at all. TM reasonably believe that they have a right to expect customers to refrain from tethering, unless explicitly allowed in the terms of a data plan. Contractual obligations in general don't only work in terms of how they can be enforced physically.

     

    2) TM didn't ask Google to include tethering and wifi hotspot capabilities in the Android OS. They had a line of business established selling devices and data plans to enable mobile Internet access for PCs and other devices. Suddenly, with the arrival of Android Froyo, millions of smartphones became capable of replacing those broadband devices and, with wifi hotspot, a single smartphone could replace multiple devices and data plans.

     

    Many businesses face the risk of game-changing technology shifts, but most are probably not required to sell the very devices capable of undermining their established business. Any business facing that situation will take steps to protect itself. TM, like the other carriers, could have had the tethering features blocked completely, they took the alternate route of establishing a compensating revenue stream.

     

    As time has moved on, TM have started to incorporate tethering into their larger data plans as a compromise. If you doubt that smartphone tethering has had an impact on TM's mobile broadband business, check out the recent changes to their data plans in that area where they now are obliged to offer contract-free services in order to prop up revenue.

     

    3) While the overall potential volume of data within a monthly plan doesn't change whether consumed on a smartphone or tethered device, there are significant differences in the way that people use the Internet directly on PCs as opposed to smartphones. These differences have a direct impact on the performance of the network and the experience of other users sharing a cell with customers using tethered devices.

     

    Earlier in this thread, I posted two reports showing the trend towards Internet use being dominated by two modes of use - realtime entertainment streaming and downloading large files (e.g. BitTorrent services). Both modes will be more prevalent with people using tethered devices than if they were using a standalone smartphone. In effect this means that the average volume/hour consumed by tethering will be greater than accessing the Internet directly on the smartphone.

     

    It isn't just a matter of data volumes climbing, the way in which these services consume bandwidth places a greater stress on the network for sustained periods. This has the potential to negatively impact the experience of other users sharing the same cell.

     

    Ultimately, the argument that the use of data within the plan limits on any device has a consistent impact simply doesn't hold water.

     

    Having said that, I do agree with you that you should be able to transfer a SIM supported by a data plan between any TM device. I wasn't aware that you can't transfer a SIM from an Android smartphone to an Android tablet. That restriction makes even less sense when the device OSs are converging. TM needs to fix that.

  • 37. Re: VERY UPSET CUSTOMER
    21stnow

    I think that there are other reasons that the SIM cards are not allowed to be transferred between phones and data.  The voice access that a phone SIM card would give could cause conflict in a tablet, based on the IMEI.  The tablet IMEI should have a voice plan block on it, so that if a phone SIM card is inserted, it "confuses' the communicating tower.  This is just speculation on my part. 

     

    While I agree somewhat with the concept of paying for data and using it on whichever device you want, I also wouldn't want to switch my SIM card between my phone and my tablet.  The new VZW Share Everything plan should appeal to towlie. 

  • 38. Re: VERY UPSET CUSTOMER
    philyew

    You could be right,  but I would have thought that a device not meant to handle voice services wouldn't be capable of communicating with a tower on the appropriate band.

  • 39. Re: VERY UPSET CUSTOMER

    Nah, the only reason is to get you to pay more money.  As a software/firmware developer I can tell you that if there is any conflict on the part of the SIM card it was put there intentionally.  Disabling Voice features in software is just a simple switch.

     

    Version is too expensive. So the share everything plan is appealing until you take a look at the price.

     

    The other thing that is so A** backwards is that I can install easy teather and get the same functionality.  It's just a bit more inconvienant than having tethering natively supported in the phone OS.

     

    With Data capping in place there should be no restrictions on how I use that data.  There should be laws against T-Mobile doing this to it's customers but alas welcome to the USA where only corporations matter.

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