ok so my g2x was just recently stolen and i have insurance on it if i call tmobile and tell them will they send me a new one?
Grab the insurance documents and read them over quickly. I have the same thing and tells you exactly what to do.
what documents i only got the rebate form but i know it has insurance
Okay. I got seperate insurance documents from Assurian about mobile phone coverage. If you are SURE you have insurance, contact T-Mobile immediately. At leasr go to Assurian on line to check out what to do.
If I remember correctly, you will be asked to file a police report when you file your insurance claim.
They may ask for a police report and if they decide to reimburse you, they will send you a new phone once you pay them the deductible (which I think is $200).
The deductible is $130.
but i had paid for insurance already!
and do i have to get the same phone or can i choose another?
What? Ummmm, not sure who you paid, but I pay monthly as part of the bill. The best thing you can do is look up the contract on line for Asurion and see what they say. Also, T-Mobile.com has a section on reporting a lost/stolen phone.
i paid the clerk at at the tmobile store i used an upgrade to get it
Ok, well there should be no problem in any case. Give them a call and CS can help get the ball rolling on getting it replaced.
will i be able to choose a different phone?
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