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Software update V10r-MAR-13-2012 problem

I never got the OTA update. What could have caused this, my phone is not now nor has it ever been rooted. I've done a complete factory reset and never received it. I've talked to multiple tmobile reps via the only chat tool and they cannot give me a clear answer. My phone has been having problems that this update is said to fix, so I would like to get the update without having to wait until the 21st (at the earliest) to do it manually.

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