2 Replies Latest reply: May 12, 2012 6:42 AM by felicia__nicole RSS

Connection failed caused by authentication error.

I got my phone back in Dec. 2011  at least twice a month I have tried to update the software (or at least see if there is an update), but evertime I cick on Update now I get the message "connection failed caused by authentication error."  Why am i getting this, and how do I fix it?