First time posting, and I joined to jsut ask this question
I have had my G2 for over a year, never had any problem with it. It has the normal wear and tear of a phone for over a year, but last month my phone simply stopped charging. I called T-Mobile, and they said the battery was probably dead, and I would need a new one, so I ordered a new battery.
I received the new battery today--my phone had completely stopped charging, and has been dead for the last few weeks-- and thought all was well. Until I tried to charge it, I used my original stock charger, and nothing happened, just like before. I borrowed my roommates charger, again nothing happened. The problem obviously isn't the battery, but is the connection from the charger to the phone.
Is there anyway to fix this? Or is it time for me to go buy a new phone?
Thank you in advance.
If you don't have insurance thru T-Mobile for extended warranty options would either to be sending the phone out to HTC to fix but not sure how much that would cost or to upgrade and purchase a new device.
Do you have insurance on your account?, if you have then you can call customer care to process a replacement on your phone, but if you dont have then this may be the time for you to upgrade your phoneto a different model. I believe you are now eligible for the upgrade since is been a year since your last upgrade.
There is another, more economical, option. You coul buy an external charger like this one.
for $35 bucks you get two batteries and a charging dock. You just wait until it charges up one of the batteries, pop it into your phone, throw the other into the charging dock and there you go. Problem solved.
For what it's worth, I personally use these batteries and charger and I love them. I bought my G2 on release day and I went through three stock batteries in the first four months of owning it. I then purchased 1 set of the above batteries and they are still going strong.
If you are still under warranty, and there is no physical or liquid damage you can replace the phone thru T-Mobile. If you are no longer under warranty, as theartiszan said, you have to option to contact HTC for repair at 1-888-356-2375.
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