There are several qualifications that your account must have for T-Mobile to provide you with a SIM subsidy unlock request, and it looks like you are familiar with them. Since the device was bought at a discounted price, and not the $175 full retail price, we wont worry about Bullet 5 and will stick with Bullet 3. This SIM unlock request can be made for you when you call Customer Care at 1-800-937-8997 or reach out to a member of T-Force, we just need some additional information from you. We would need your full name, the full name and PIN number (for verification) of the main account holder, we would need the 15-digit IMEI number from your device as well as the best email address to reach you at should the unlock request go through properly. We can then see if the account qualifies and process a SIM subsidy unlock request for you, usually getting your unlock code via email within 48hours. Here is how to find your device's IMEI number;
- If necessary, press and hold the Power key to turn off the Mobile HotSpot.
- Press down on the back cover and slide.
- Pull the back cover away to remove it.
- Remove the battery by lifting at the notch.
- View the IMEI printed on the label under the battery.
I hope this information helps.
Thanks for the reply mike_s!
I have since gone overseas and brought my mobile hotspot with me. Back when I first created my original post, I had not yet reached my 60 days of service yet so I waited up until now.
I just have one question left, since I am overseas it is quite impractical for me to call Customer Care, how would I go about reaching a member of T-Force? Do they have an email address I could send to?
Thanks again for your help.
No problem at all Ron,
While you can call T-Mobile Customer Care from overseas anytime at +1 505 998 3793, you can also reach out to any member of T-Force with the required information I spoke of in the previous post. Just make sure to send us a private message, as this will keep your personal information off of this very public forum. I hope all is well.