You and me both...I am now on my 3rd Galaxy S and my 2nd battery and it still is playing me up....Husband called T-Mobile andsaid he wanted them to exchange it for something that worked - they said they could downgrade me to a Blackberry Curve 8520, but wanted another $150 to do so...
I cannot believe the problems with this phone - it is absolute ****!
We have been with T-Mobile for 10years, and yet they refuse to help us out.....I ahve had many phones in the past, and this is the only one that has caused me problems...I don't actualyl know if I am more angry with the phoen of T-Mobiles refusal to do anythin but keep replacing it with the same phone or charge us for a different brand...They have a responsibility to their customers, but they don't seem to care...We currently have 4 phones on our account so are paying them $200 a month - I expect something more...If they took the time to look at my line they can see that the phone isn't functioning properly by the lack of calls and texts sent to it or from it....my husband travels alot for work and we rely heavily on my mobile so that he can get hold of when he needs to, and I can still get on with my daily routine - at the moment I worry about leaving the house in case there is something he needs me to do (I work with him) for him, nd he can't get hold of me cos my mobile is so shite!
We paid out $169 when we added this phone to the contract, I'll be damned if we are going to pay another $150 for a downgraded blackberry!
You really would think that after 10 years of faithfully sticking with them that T-Mobile would be more helpful..
Oh my gosh, thats crazy!! Well I'm glad I'm not the only one! I paid more for this phone than the iPhone I use to have and this one is horrible.. Doesnt even compare. I only switched because their plans were cheaper, but I'm regretting it now. I'd pay more to have a decent phone and more dependable service. Their customer service is bad too. I can completely relate! Sucks I'm stuck for two years since I can't afford to break my contract. :-(
First, try the same thing in a highly reliable wifi. It could be the wifi is faulty. Second, try using another identical unit side by side. tmobile stores have them and you can use their hotspot. Third, try a new battery. Battery defects are notorious sources for a lot of things that don't look like the battery.
As far as support phone tree recordings goes, to minimize support calls to tmobile, I've had success asking for "blackberry" when they me to get you to specify a problem. It will skip some of the generic call center operators.
My problems with my Samsung Galaxy have now escalated to the point of me getting out an old blackberry and using that instead.
T-Mobile don't care, they just say I am stuck with the phone unless I want to pay again and buy another one - which obviously I don't. So now I have a 2G blackberry and am paying for 4G service. As far as I am concerned, if they cannot provide service at all with the tools they provide then they are breach of contract, but I am used to UK law on this not US, then again in the UK T-Mobile would have given me a different model of phone and would be going out of their way to keep their customer happy!
I can identify with your frustration. How does wifi compare - blackberry to S? Is it reliable? I strongly suggest getting over the barricade of bureaucrats in support to the smartphone support. They can do a lot including posting a trouble ticket into the "enchanted forest". That, in turn, has resulted in unit replacement in my case. It took a week but it did happen. Not happy with the experience but it is behind me and my new replacement works a lot better. They also refunded the month of data I didn't get to use.
Wifi on the rather aged self owned Blackberry is perfect - as is my husbands wi-fi on his blackberry, but then he also gets full phone signal too as do both my sons on their none S phones..
How on earth do I get past the barricade of beaurocrats - I thought I had already done that when we were told rather rudely that they would replace my phone with a blackberry if we agreed to pay them $150 for a 8520 (the same as the 2G one I have found at the back of a drawer) - they only charge $29 for a new blackberry...its such ****!