Hello, ive recently ported my old Boost number to my new One S. To what apparently was a successful complete port.
The problem im having is that im able to send text messages to most people, but when they try to reply i get nothing, no type of notification on my end and their end. I went ahead and checked the boost connection which was already inactive. So i'm in a dilemma because i don't know if ive received important text or not.
One other thing i didn't mention was that, i used another phone to text my phone to no avail, but i used that same phone to text my brothers phone (which is the same account im on) and his did receive it.
Side note, i've contacted customer care and they have refreshed the line about 4 times. Also tried new sim's which i don't think is the core problem.
This has to be handled through the porting department. Can you receive text messages from other T-Mobile customers? If so, the port was not completed. The number has not been released by Boost Mobile, which is different from inactive status.
I've talked to the phone transfer department, they refreshed the line, re-updating all the settings for the transfer to go completely through. To which was confirmed by boost as a complete transfer, but this was the second attempt which they did a few days ago. To make sure i went back to boost to try to log on to my accound, which has already been deactivated.
Hi, did they fix your problem? I am having the same problems with my texting and they rebroadcasted my number twice and it has yet to work. If they fixed your problem, please tell me how they fixed it so I can call and ask them to do the same for me. Thank you.
hi, no the problem is still there. I had to call once again and they rechecked everything. I had to have it escalated to an engineer tech, they apparently are going to go through the system. You might want to ask for the same thing. This is set for tomorrow so i can let you know what happens. Either way i would suggest you contact them and tell them to make you a ticket for an engineer.
Thank you! Please let me know how it goes! Wish you luck!
Hi there, from the look of it the txt are working. I've contacted a small amount of people and looks like I recieve their replies. Can't say all contacts yet tho, but its a start. Hope this helps you, I still think you should cntact them and have them escalate it if yyou're still having an issue.
thank you! you helped me alot!
You're welcome glad i could help. , hope i was nice because you're new xD.
Retrieving data ...