1 Reply Latest reply: Apr 26, 2012 4:14 PM by tmo_maria RSS

    myTouch 4G screen issues?

      I recently was sent a new myTouch 4G from T-Mobile about a month ago. Everything has been going well so far except, of course, I came across my first problem today. Early this morning I was listening to an audio file when my screen turned off and refused to turn back on. I had it connected to the charger and the charging light was still on as well as the audio file that continued playing so I knew my phone was still on. I tried pushing buttons but the screen would not turn back on so I took the battery out and put it back in, attempting a restart. Ever since then, the same cycle occurs: the bright welcome screen starts up, stays on for a long time, crashes, and then repeats. This is what happens whenever I remove the battery and try to restart it. As previously mentioned I had first experienced this problem early this morning and plenty of hours later it is still repeating the issue.