Please Help! All my INCOMING callls come in as "Unknown. No phone number (or name) ever comes through - even if the person calling is already saved in my contacts. When I check my phone log, every one of my INCOMING calls is saved as "Unknown" - again with no identified phone number.
When I make OUTGOING calls, my contacts are immediately recognized when dialing out and these same aved contacts will show up in my phone log with their name/number listed as an outgoing call.
When I contacted T-mobile, they had me reset my phone to factory default settings which didn't resolve the problem and was very frustrating because I lost all the data I had already started entering in my new phone. I was then told that they would escalate it to a help desk ticket and I would be contacted - but I have never been contacted. I have surfed the community trying to resolve this myself - have made sure all contact numbers have area code, ensured phone has enough memory, made sure Caller ID phone settings set to "show number" - and still nothing!!! I am sick of not having any idea who is calling before I answer the phone. This is my last-ditch attempt to resolve this issue before switching back to my old carrier. Does anyone have any tips for fixing this issue?
If you have access to another T-Mobile phone, place your SIM in that device and see if the same thing happens. If the same thing happens, that let us know we need to check you caller ID presentation in our systems. If the same thing does not occur in the other phone, that shows your phone is the issue and needs to be replaced.
I have had the same problem and T-Mobile had me reset the phone and run every possible test and they provisioned the phone like 5 times and I also placed the sim in another phone and the same thing continued.
They finally said they found a probkem with their network and it will take about 2 more weeks as of June 1st, 2012 to fic the problem. My phone is samsung galxy S II,also another problem is that when this happens the call log on the phone does not function and I can not redial from the call log.
Or just dial *#30# SEND which will tell you if Caller ID service is enabled, and if it's disabled dial *30# SEND to re-enable it.
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