I have also been through 5-6 phones within a year, and t-mobile still hasn't done anything. Aside from the poor customer service and the phone not working at all, for my last exchange T-Mobile is now saying I never sent back my phone, so I have to pay for the device. My bill is now at $410, the sidekick was sold to me for about $100, and they are charging me a good 250-300 for the device that "wasn't" sent back. They need to recall the phone, and I'll be more then happy to never pay this bill. I'll wait for them to be bought out and all my charges will drop. Word of the wise, and actually a t-mobile rep advised me to do this. GO FIGURE.
We do have some information you can review to get you phone in better working condition. Take a look at this information on the software update for your phone. If your software is up to date, then you will need to go to this link to troubleshoot the issues you are having. If that does not correct your issues, contact us, and we can review your replacement options.
...then you have never owned the Samsung Intercept...
Agreed this is a piece of bad-smelling cheese, and fixes posted here do not fix the basic of issues. You should not need to factory your device, NOR do ANYTHING funky like that. It SHOULD just work.
They need to drop 2.3 on this so developers can fix the underlying goofiness of TouchWiz memory leaks... Especially since anyone but a basic of "users" uses LauncherPro. I really wish they would test funky proprietary builds like this in the US by people who have used Android more than for occasional use, and phone calls. Even the browser still FCs with the basic of use...
These people just don't realize they don't even need to drop 2.3, just the 2.3 drivers, and the majority of knowledgable Andoid fans will have a build made by the Open Source developers. Minimal work on T-Mobile and Samsung's part. PLEASE DO SO!