4 Replies Latest reply: Jul 4, 2012 3:17 AM by butterfly_lady RSS

Nokia x2 not in list

Why is the Nokia X2 not in the list for "My T-Mobile" for my device? I looked many times but it's not on the list. Any help?

  • 1. Re: Nokia x2 not in list
    tmo_ian

    Hey sinjia!

     

    I'm sorry you're not able to locate your device on My T-Mobile. I've verified that it is not showing but I'm not sure why it isn't on the list. I will be escalating this to our support teams to get it resolved as quickly as possible for you.

     

    Thanks for joining the Community!

     

    - Ian

  • 2. Re: Nokia x2 not in list
    tmo_ian

    Hey sinjia!

     

    It looks like that the Nokia X2 is not showing up on My T-Mobile because it was only sold as a prepaid device. We don't have our prepaid-only devices listed in My T-Mobile for other account types.

     

    Hope this helps!

     

    - Ian

  • 3. Re: Nokia x2 not in list

    WHY don't you support the pre-paid devices you sell?  I pays my money like everyone else.  You have sold me a phone that doesn't support many of the available apps, that is not compatible with a standard micro-SD card and that I can get only the most minimal support for.  Pre-paid customers are the red-headed stepchildren of the mobile world.  Shame on you. 

  • 4. Re: Nokia x2 not in list

    I agree, i got my X-2 under warrenty because my last phone was discontinued. i was sent a refurbished pre-paid version and i can't get any additional apps to work on it. WHY IS THAT?!? I PAY MY MONEY TO YOU GUYS JUST LIKE EVERYELSE! one thing i am thankful for is that my microSD card DOES work but no apps i try to get (EVEN YOUR MOBILE SECURITY APP) doesn't want to either download at all or doesn't work once downloaded. WTF?!?!