Talk about getting tweaked! I have the complete blocking service on both phones. Blocks everything, right? WRONG! Whaddya know? I'm getting spam texts. So, I read the support info. None of the blocking services will block all texts?! And, I can't add the sending phone number to a blocked number list? And, I have to contact Customer Care about unwanted messages received? You've GOT to be kidding! Why the should I have to pay for spam texts when they should all be blocked? Nor should I have to call Customer Care every time I get one. I'm pretty miffed.
Tell me there is a user-friendly way to stop all... ALL texts! I'm telling ya, I'm NOT going to pay for them. I'll shut off my Easy Pay and only remit my usage amount if it means I have to contact T-Mobile to get rid of charges I shouldn't have gotten in the first place. If T-Mobile wants to terminate my service for non-payment, fine. No way should I or anyone else have to pay for texts or ANY of the services which should be blocked nor go through all kinds of contortions whenever one is received to keep from being billed for them.
You probably have an app that is doing this on your phone. Try downloading App Dectector by AppBrain.
Hmmm... my wife's phone is the Galaxy S II and she's not getting them... yet anyway. Mine is a "new model", T-Mobile model... no idea what the number is. It's not anywhere on the phone or in the manual... all it shows is ths : ) in the manual. No model number reference whatsoever. It's a simple, slide phone with no data plan. How can I have an app on it?
Are you saying you have a regular phone not a smartphone with a touch screen? So basically you're asking for help about your phone and it's not a Galaxy S II?
I would highly recommend you take your phone to a T-Mobile store and have them identify your phone. Or go back to the help section and try to pick out your phone from the lineup of phones on Support page to get you steered in the right forum.
Discussion successfully moved from Samsung Galaxy S II to Samsung Phones
Yes, not an SII. Didn't see it in the photo line-up. Great. Go to the T-Mobile store for them to identify it? In the meantime, I have to pay for spam texts. What a wonderful experience right from Jump Street. Can't identify the phone because there's no model number on it or in the manual. Just a : ) where a model number should be. First time I've ever seen that. I looked at the apps. Nothing there. T-Mobile gets a zero on this one as well as with text blocking which doesn't block the most important type of texts to be blocked... spam. Like I said, I'll remit my payment without payment for un-blocked texts. When they disconnect my service, I'll go to a different company. It's not like there isn't plenty of competition out there.
End of discussion. Consider it and un-solved mystery with T-Mobile dropped the ball entirely on this one. I wanted a simple phone, no text, no data. What did I get? A freaking headache for which I have to pay for now? I absolutely will NOT!
If you asked a mechanic to help you with your car what's the very first thing they would need to know? Not much different here. Help me (us) help you. Start with identifying the phone then we can proceed. Tech support wouldn't know where to began without a model.
And, when you buy a car, what's the first thing you DO know? The make and model. I have yet to run into a generic car with a user manual with no make or model on it other than, Samsung: ) - LOL! Perhaps that was a wee bit of an oversight or maybe it's a cryptic thing. Instead of using numbers, they using the : ) on this one?
Now, I just checked the packaging box. I'm looking at the bar codes/serial numbers for everything in it.
I see a SAM T359 BLUE TETRA over the first bar code. I'm guessing this is the model?
Annnnnd.... the panel is stumped. So, the only conclusion at this point can be:
IF YOU DON'T HAVE A TEXT PLAN, EXPECT TO HAVE TO PAY FOR SPAM TEXTS EVEN IF YOU HAVE THE BLOCKING OPTION. THANKS T-Mobil.
Yes I'm stumped on this. I understand your fustration here. You're paying for something you don't want or use. But in our data centric ecosystem it really does seems easier to pay for unlimited texting and recieve and unwnated text message than to not have texting at all and pay for people trying to sell you something that you don't want anyway. I know that's not the answer you want to here but this isn't a perfect world or system either. I'd still petition this to Customer Care (611) managers and see if they could help your situation.
There's still plenty of people alive (maybe not in the next 30 years but for now...) who grew up with dial phones, no computers, iPods, etc... and we could really care less about the data centric ecosystem. Our system was, without a doubt, much less stressful and enjoyable and that's why we do not see where it's much easier to pay for something we don't want and never use just as a circumvent to a data centric ecosystematic failure. However, you have provided one method of resolution, petitioning Customer Care and I thank you for that. They certainly should be able to help my situation. If not then, as I said, I'll only pay for the services I have contractually agreed to.
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