1 2 Previous Next 15 Replies Latest reply: Apr 21, 2012 5:57 AM by thompa Go to original post RSS
  • 15. Re: Anyone else have problems with the "My Account" app?
    thompa

    Thanks for your comments and suggestions.

     

    I am on 'Pay as you go' plan - which is not the same as 'Pre-paid'. I do not pay a regular monthly charge - but pay as needed. I am a very light user of the phone service and mainly use wifi.

     

    The reason that I am interested in itemised bills is..:-

    - to know what I am being charged for calls and texts to allow me to decide whether I wuold be better off using another service

    - to be able to judge whether I should be using a different plan - depending on the number of calls and texts that I make.

     

    I find it very strange that I cannot get an itmised bill for what I am paying for.

     

    I have called support a couple of times and they have been unable to help. Although they can see the account details and I can ask them questions they cannot give me access to see it for myself. I don't want to have to call for this information.

     

    The 'My Account' app should allow me access to my account - not give me the numbers to call!

     

    regards,

    Allan

1 2 Previous Next