1 2 Previous Next 17 Replies Latest reply: May 10, 2012 6:16 PM by jwan RSS

Moving Apps/data/SMS/contacts w/out SD Card access to One S

For you guys looking to upgrade, have you thought about how you plan to move your info over to the new HTC One S w/ out being able to use a SD card?  I hear you can redownload apps from Gogle Play to the new device...BUT what about your:

- contacts

- call history

- SMS/MMS

  • 1. Re: Moving Apps/data/SMS/contacts w/out SD Card access to One S

    Most Retail T-Mobile Store have a device to transfer all kinds of data to the new phone (contacts, sms/mms, media files) unfortunatly i dont think the call history can be moved over.

  • 2. Re: Moving Apps/data/SMS/contacts w/out SD Card access to One S

    ****, wonder why they don't ever offer it when I ask that question.  Must be the lack of employee knowledge.

  • 3. Re: Moving Apps/data/SMS/contacts w/out SD Card access to One S

    call history cannot be moved over*

     

    Just call your closest retail store and see if they have a machine to transfer contacts over.

  • 4. Re: Moving Apps/data/SMS/contacts w/out SD Card access to One S
    theartiszan

    There are apps in the market that will copy contacts SMS and call history too if you are coming from a Android device.

    Like MyBackup may work.

  • 5. Re: Moving Apps/data/SMS/contacts w/out SD Card access to One S
    gandecab

    if your contacts are in gmail, you don't need to transfer anything.  when you sign in with your gmail account on the One S all your contacts and apps will sync (plus calendar & music - if used google music).  you can backup your sms with the app SMS Backup to export them in gmail - but I don't think you can import it back on the phone.  maybe there is an app for call history too, but that info is probably lost.

  • 6. Re: Moving Apps/data/SMS/contacts w/out SD Card access to One S
    tmo_mikem

    People above have answered lot of you questions. But it also has to do with what device you have right now. If you have an Android phone now, you can check this out for some tips: Prepare for a master reset and back up data on Android

     

    Also, you can sync contacts on your current phone to MobileLife / T-Mobile Contacts Backup / T-Mobile / Mobile Backup (they call it a lot of different things on different phones), and then sync your new One S to MobileLife and it will transfer them all via T-Mobile servers. You can also edit your MobileLife contacts on T-Mobile.com if you find it easier than doing it on the phone screen. This works on most T-Mo devices sold in the last several years (Android or not), as long as it has one of those features listed above in bold.

     

    If your phone now is an Android:, you can also sync to Gmail or a third-party app to transfer contacts. You can transfer text messages through third-party apps on Play Store. Some are mentioned by name in the "back up" doc I linked above.

     

    I don't know a way to transfer call logs between phones. However, that's something T-Mo suggests that you clear regularly just to keep the phone running optimally.

  • 7. Re: Moving Apps/data/SMS/contacts w/out SD Card access to One S

    That sounds great, tmo_mikem, but can you detail the steps?  I had a 3G android phone.  All my contacts from that phone are visible on the "My T Mobile" web site when I log on to it.  Now I have turned that phone off and turned on my HTC One S.  I've selected "sync once a day".  Does that mean the contacts from the T-mo website will automatically be transferred to the new phone?

     

    I don't quit understand why all the contacts from the old phone failed to come across when I bought the new one.

  • 8. Re: Moving Apps/data/SMS/contacts w/out SD Card access to One S
    tmo_mikem

    Hi raymondvillain,

     

    That will depend partly on other sync settings.

     

    If you can access your contacts on my.t-mobile.com from a web browser, that means your contacts are saved in MobileLife. So, on your phone, let's check that sync setting:

     

    1. Make sure your phone can access the internet (just load a web page or something).
    2. From the Home screen, pull down the Notification bar.
    3. Touch Settings.
    4. Touch Accounts & sync.
    5. Touch MobileLife contacts.
    6. If the Sync contacts check box is grayed out, then touch it to select it.
    7. In the upper right corner of the screen, there is an icon for Remove and one for Sync now. Touch the Sync now icon.
    8. Give your phone a few minutes for the contacts to transfer in the background.

     

    If you're having any trouble after that:

     

    1. From the Home screen, touch the Phone icon.
    2. Touch the Contacts button.
    3. In the upper-left corner, touch the word (probably says Phonebook).
    4. A list drops down that says the number of contacts you have in different sync accounts. Look for the one with the name MobileLife Contacts.
    5. Verify MobileLife Contacts is checked, and that it has a number beside it in parenthesis. If it says (0), then there seems to be no contacts saved on t-mo.com.
      Example: MobileLife Contacts (30)

     

    Please let us know how that works out.

  • 9. Re: Moving Apps/data/SMS/contacts w/out SD Card access to One S

    Thanks again, tmo_mikem!  It worked!  Just like you said.  I have used T Mobile phones for some years now and never realized I had contacts on the web site.  Great stuff to be able to  transfer them so easily.  I tried bluetooth but my PC wanted to connect the phone to the sound system.  This is much easier.

     

    By the way, if one uses USB browsing, is it possible to see the contacts on the phone when it is connected to the PC via USB cable?  Not important, just curious to know.

     

    Thanks so much for your help.

  • 10. Re: Moving Apps/data/SMS/contacts w/out SD Card access to One S
    tmo_mikem

    You're welcome

     

    Glad to help. Yeah, our phones have had this ability for a while, but they kept changing the name of the feature, so it was hard for people to keep track of.

     

    When you have your phone connected via USB to a computer, you can set it to Disk drive and view and transfer files. I think that's what you mean. You will not be able to transfer contacts that way, just files like music, ringtones, alarms, office documents, PDFs, pictures, etc.

     

    If you want to enter contacts from a computer, the easiest ways are to enter them in MobileLife or the Gmail account you set up. Either one can sync the contacts to the phone. You can also sync contacts from an account on Exchange server, if you need to do that for work.

  • 11. Re: Moving Apps/data/SMS/contacts w/out SD Card access to One S

    tmo_mikem  Thanks...everything you suggested I used and the transfer of info went smooth as can be.  The Tmboile store associate even transferred 8,042 SMS messages for me. 

  • 12. Re: Moving Apps/data/SMS/contacts w/out SD Card access to One S

    love the store reps when they are doing things right!

  • 13. Re: Moving Apps/data/SMS/contacts w/out SD Card access to One S

    How do I move my contacts from my blackberry to the HTC One S? I went to my local store and they said they don't have the software to do that. They said they couldn't even move contacts from the Iphone to the HTC One S. Not sure how you offer rebates to people if you can't do that in store for people.

  • 14. Re: Moving Apps/data/SMS/contacts w/out SD Card access to One S
    tmo_mikem

    quags57 wrote:

     

    How do I move my contacts from my blackberry to the HTC One S?

     

    I'm sorry you're having problems at your store. I'd like to help with the part I can though, which is giving you some steps to transfer contacts. For BlackBerry, I've got to admit I am not very familiar with BlackBerry, but I can provide you help that some of our reps recommend.

     

    • The first 3 of these seem to be about using Google Sync for BlackBerry, which is the easiest.
    • The last 1 is using Outlook, which may be the most complciated.
    • If all else fails, Live Chat is a nice help without sitting on hold on a phone line.

     

     

    1. One of our reps suggests using Google Sync on the BlackBerry, and then you can transfer the Google account to the HTC One S:

     

    John Hyde wrote:


    I've gotten into the habit of recommending to our Blackberry users with data plans to download and run Google Sync as self-help, especially if they are using a GMail account on their phone.  That way, if they upgrade to an Android device in the future, we won't have to "trick the system" to get the app to them after they've changed data features.  Even if they never switch from a Blackberry, there is still the added benefit of having a cloud-based backup for their contacts and this also allows wireless syncing of their calendar to Google Calendar.  Very helpful for some of our Blackberry power-users.

     

    2. Here's some support for it from Google, for adding Google Sync and such: http://www.google.com/mobile/blackberry/

     

    3. Here's another rep's steps that people use. If you have troubles with them, you might want to call Care or use Tech Chat:

     

    Clark Jensen  wrote:

     

    Steps  

    1   make sure they have booth phones

    2   put the sim in the BB

    3   add bb internet to your account (can do it through my.T-Mobile.com)

    4  have the cust go to browser.. delete the address and add:   m.google.com/sync

    5 install the app

    6  sign into the app in download

    7   make sure the app has proper access… and the boxes for calendar and contact is checked.

    8  sync it… don’t hide it .. have them sign into gmail on a computer look at contacts

    9  put the sim in the HTC One S…. Add the google account  sync it and you are good to go.

     

    10 Make sure to change to Android data on T-Mobile.com….

    .

     

    4. If you can use Outlook, try this with the Google account you sync'ed on the phone:

    Import or export contacts between Microsoft Outlook and a Google account - Android

1 2 Previous Next