I JUST BOUGHT THE EXHIBIT 2 AND THE NEXT DAY IT STARTED FREEZING AND IT WOULD KICK ME OUT OF APPS AND TURN IT SELF OFF AND THE ON THE 3RD DAY I TOOK IT BACK TO THE STOE THEY RESET IT AND TOLD ME IF IT KEEPS DO IT TO TAKE IT BACK AND THEY WOULD CHANGE IT. LATER ON THAT DAY MY SCREEN WENT BLACK AND COULDNT EVEN GET BACK TO THE HOME PAGE. I HAD TO MAKE A CALL AND HAD TO BORROW SOMEONES PHONE TO CALL TMOBILE AND LET THEM KNOW WHAT HAD HAPPEND THEY DID MAIL ME IN A NEW PHONE SO WE'LL SEE HOW THIS ONE WORKS. BUT I HAVE NEVER HEARD FROM A SALES REP THAT IT'S A "KNOWN ISSUE" AND I'VE GONE TO SEVERAL DIFFRENT STORES AND CALLED CUSTOMER SERVICE TOO. THE PHONE IS GREAT WITH THE EXCEPTION OF IT FREEZING, WHAT THE REP DID TELL ME WAS THAT I NEED TO CHECK THE APPS I PUT IN IT BECAUSE SOME MAY BE CORRUPTED AND THATS WHAT MAY BE CAUSING THE PHONE TO KICK ME OUT AND TURN ITS SELF OFF. I'M NOT A PHONE EXPERT, BUT I KNOW PEOPLE THAT HAVE HTC AND A DIFFRENT CARRIER AND THEIR PHONE HAVE SIMILIAR ISSUES WITH THEIR PHONE AS WELL. SO IM SORRY SAJAM BUT THE PART WHERE THE REPS TELL YOU "ITS A CRAPPY PHONE WITH KNOWN ISSUES" ITS JUST NOT BELIEVABLE.
So dont believe it - even though you're having the exact same issues. Funny that right away, you had screen freezing and device turning itself off. Ive done repairs, resets, and have 2 different handsets....they've all had the same problems to different extents.
I cant help if it Tmobile employees are incompetent - Ive been told every excuse in the book. You think every Tmobile employee is perfectly trained? Heck, most of the time, they cant even provide accurate information about their own company's policies and rate plans - let alone devices. Im not gonna argue with you or go into it anymore. If you all want to keep attacking, then have at it. I can see you all enjoy that. I dont need any more of your negative energy.
And all of you who think youre so smart- you dont know what is going on with someone elses phone, plan, interactions, situation etc so if youre not providing constructive criticism, just keep the name calling. You think you know everything, but you dont. I hope it makes you feel better.
Dont believe TForce's Ian who wrote
That is a huge problem you are experiencing and T-mobile is working with Samsung to ensure the issue gets resolved as quickly as possible."
or Twitter TmobileHelp rep MG who wrote multiple times
"We're sorry, this is a known device issue, Samsung and T-mobile continue to work together to investigate the issue and provide a resolution."
or TechSupport Supervisor Eric (the one knowledgable person who spent a long time on the phone) who said
"This is among many known issues with the device. I had the same issues with the Exhibit 2 and gave up the phone after a month."
You all are welcome to believe whatever you want to believe. If its working for you with no problems, then be glad and leave it alone. If you're considering buying this handset, consider yourself warned. Thats all.
I do have to laugh with 'the phone is great except for the freezing" -
3. Apr 9, 2012 9:07 AM (in response to undlin)
As mentioned above, this is a known issue with this device, and we are working with Samsung to provide a resolution to make your experience with this phone better. As of now, there is not a date as to with the issue will be resolved,.