1 2 Previous Next 20 Replies Latest reply: Apr 16, 2012 4:30 PM by philyew Go to original post RSS
  • 15. Re: Excessive Data Use

    I also have had the same issues -- Multi GB in just a few days.  Is it possible to turn PACKET DATA off when your at home connected to wifi to avoid this?  

     

    My opinion?   It's not for us, the customer to find the source?  It's up to T-MOBILE to find the reason & tell or show us how to fix it?  To buy more GB is just not an option each month.  It is an obvious issue based on all the comments shown here and T-MOBILE needs to fix it. Locate problems & tell it's customers what to do.

  • 16. Re: Excessive Data Use
    smplyunprdctble

    I think of it as the opposite.

     

    You have your phone.  You install apps.  One of your installed apps gets hung up.

     

    T-Mobile cannot sift through logs because your phone goes haywire from an app you installed [I've only seen one incident of it being a preinstalled app -- and that was Slacker -- every other reason has seemed to be user-installed apps.]

     

    T-Mobile can easily assume that it's you streaming or that it's an app.  They cannot see your phone to determine.

     

    If you have AT&T UVerse and go over your 250GB allotment, they're just going to charge you [or shut you off, or whatever they do, I haven't hit it].  They're not going to tell you what you're doing to go over your assigned usage.  All they can assume is you're intentionally using it.

     

    (Yes, I know that a hung app is an unintentional use of data.  But, apps like Onavo exist because of a NEED for them.  It's a gabillion times easier for you to keep track of your stuff than for a company to keep track of every site that's using each individual byte of data.)

  • 17. Re: Excessive Data Use
    philyew

    Yes, you can switch off Packet Data or uncheck Data Enabled - whichever terminology happens to be used on your device - and that will prevent your connection from faling over onto the wireless network if your wifi drops for any reason.There are apps that allow you to toggle wireless data on and off from the home screen to save a few clicks. I use one called Data Enabler.

     

    You can also install apps like Juicedefender, which can be set to shut off data services completely when your phone is in standby mode, so that no background data services can run without the phone is active.

     

    As simplyunprdctble said, there is no way that TM could track what each individual user has installed on their device (remember you can load from multiple sources, not just the Android Market (sorry, Google Play), so they cannot know what apps may be causing excessive data use. Some apps can talk to multiple internet sites, so you couldn't even begin to deduce what might be causing the problem by examining the site(s) from which data is being downloaded.

     

    More significantly, however, I'm sure there are MILLIONS of customers like me, who do not want TM or any other organization, public or private, to be able to scrutinize what is installed on my phone. It a straight-up privacy issue.

  • 18. Re: Excessive Data Use
    smplyunprdctble

    philyew wrote:

     

    More significantly, however, I'm sure there are MILLIONS of customers like me, who do not want TM or any other organization, public or private, to be able to scrutinize what is installed on my phone. It a straight-up privacy issue.

    You mean, you don't want people to know you're going to hotnakedamishchicks.com?

  • 19. Re: Excessive Data Use

    Some good information on this thread. It appears my factory reset took care of the issue for now at least. I will take a look at a few of the apps. mentioned on this thread. Just too bad this had to happen so early in my billing cycle. Now I will need to wait 3 plus weeks to really see if everything worked long term.   

  • 20. Re: Excessive Data Use
    philyew

    Lol! Did you know that the center of the Amish community in South East Pennsylvania is a little town called Intercourse? It always struck me as highly inappropriate...but maybe that's where they host hotnakedamishchicks.com?

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