2 Replies Latest reply: Apr 17, 2012 9:33 AM by tmo_alicia_b RSS

Mobile Hotspot and Tethering Disconnect

Hey everyone, apologies if this is posted in the wrong spot or anything, this is my first post and I tried to make sure it was in the right place.  My problem is that my HTC Sensation is unable to stay connected whenever I use USB tethering or Mobile Hotspot on the phone to wirelessly connect with my laptop.  Very frustrating as it will connect, for awhile be just fine, then it will go into a string of disconnects and reconnects until it will give no internet access at all.  My phone's internet still works while connected, but not the laptop using the same connection.  I have the correct drivers for tethering, I have the premium unlimited 5GB internet plan, and I have the Tether and Mobile Hotspot Add-On I was told I needed through a t-mobile text message. Honestly I just don't know why it won't work.  Will provide any other information if asked.  Please help!