I just spent 20 minutes on the phone with T-Mobile.
Long story short, there is a known tech support issue regarding bluetooth performance and this phone. Those were the words used... "known issue".
Exchanging the phone will not help. Trying different bluetooth devices will not help. Words from tech support, not me.
I was told that there is an upcoming software update from HTC that will address this problem. No timeframe was given.
It may/may not be connected to any OS updates like ICS. I asked the question and it was not answered.
Here is the number for HTC repair/customer service: 1-866-449-8358 Call them up and ask for further details/release date.
Thanks so much for passing this information on to our users here!
It would be nicer if it was fixed.
The Amaze was released last year, and I suspect the complaints started early. By the time I tried a second BT device, I was past the 14 day exchange. The people at the TMO store told me it was likely a BT headset issue. I bought the Amaze within a week of its release.
I exchanged the phone once for the BT issue, and the issue did not go away.
I tried a few more BT headsets, and the issue did not go away.
I picked up the Amaze because I was so fed up with WM 6.5 on my HD2, and I was not going to risk another similar experience with WP7, nor did I want to mess with rooting the HD2 as my only phone at the time.
The whole BT issue eventually drove me to root my HD2. Now, on a 2+ year old device, running Android from the SD card, I have functioning BT. Yay.
I paid full upgrade price for my Amaze, and it is now not very useful. Adding insult to injury, I have been forced to "upgrade" my phone plans because of the Amaze. "Upgrade" being it costs me more money for fewer features. I could tether with the HD2 and TMO took that away with the Amaze. Some sort of technical BS in that parts of the previous plan were not compatible with the new phone.
Dropping more $$$ on another phone at this point isn't practical.
So, now I have a phone that is essentially useless laying around because the BT is darn near unuseable. When I called and discussed this with tech support, and then asked about some sort of phone exchange, I got silence... then the "We have to wait for the MFG's software update".
The "wait for the update" response isn't really cutting it at this point.
What happens if the update doesn't work? What will TMO do then for the Amaze customers that got boondoggled?
Really more of a question for HTC.
This is really out of T-Mobiles hands as they didn't make the phone.
Will need to wait for HTC to fix the problem with what ever solution they deem needed. Software or whatever it may be.
I tend to disagree theartiszan. T-mobile has a large financial stake in all of this. T-mobile has the ability to force HTC to step up and devote a HTC Team to fix this problem or admit that there is a defect and recall the device. T-mobile continues to sell the HTC Amaze knowing that this problem still exist. T-mobile is a partner with HTC.
Well you can disagree all you want.
While they do have a stake in this as you put it they can not force them to do anything.
Case in point with the Samsung Vibrant - Samsung denied updating those phones to ICS at all.
HTC does have a team working on software updates. Between development and testing these things take time.
HTC is the maker and they are the ones that need to update the phone or issue a possible recall as the manufacturer.
And while yes there is a bluetooth problem that some people notice it is not effecting everyone and does not prohibit the phone from being used. Just that you need to keep the phone close to bluetooth you are using and no heavy cases so the signal won't impede to far off.
I use mine often just can't get far from it.
Oh just forgot to add that the range on mine is at about 15 to 20 feet and starts clipping.
So definitely usable. Just can't walk to far away from the phone like I would my older one.
My range is phone in front left shirt pocket, BT in right ear. If I turn my head to the right, I lose the connection. Might be proof of a thick head, but it doesn't happen with my HD2 (or any othe BT capable phone I have had).
Same pattern, both Amaze phones and all 4 BT devices.
The BT devices work fine with the HD2... so that tells me that either (1) I have received 2 defective Amaze phones or (2) there is a problem, somewhere, with the Amaze.
I purchased the device from T-Mobile, not HTC.
T-Mobile needs to take care of their customer, then pursue further actions with their vendor.
Let me reply to this subject, since I have been a bluetooth "victim" since the phone came out. The bluetooth connection was even worse before the update that enabled wifi calling and also improved a little on the bluetooth problem. Since the update I was able to use my plantronics Pro up to 10 ft from the phone, provided that there was no wall in between. I recently bought the BOSE bluetooth device which gives me good reception up to 15 feet. And yes, I wish it was better, as it is in other phones, but the BOSE device really helped a lot. Even though it comes with a price tag I think it was worth it, since I am using my Amaze constantly. WiFi calling is existing, but when I am using it, the phone drops calls after a few minutes. Sad. There should be a fix in the next update. Otherwise - The best phone I have ever used.
I wish I had tested my headsets before committing to this phone long term.
It works fine in my truck with Ford Sync, but then the phone never goes more than two feet from around the tuner.
I just tried two different headsets and have the same issue. I can put the phone in my pocket and the audio begins to break up. This is ridiculous.
Unfortanately, this is the worst phone I've ever owned at this rate.
True! Never even thought about the car.
I stream music in my car all the time over bluetooth and don't have a problem at all.
Not sure how that that would make it the worst phone you ever owned.
Just if you need to not hold phone to ear makes it a bit harder or to use wired headset instead.
Not even close!
T-Mobile is trying to take care of the customer and are working with the vendor as you stated to try and get it updated to fix the problem. Updates like that take time though.
Just need to wait and be patient. There is not easy button to fix the problem.
theartiszan: Oh my friggin god dude!!! If you can't post a fix to the "problem" at the very least quit with all the corporate **** munching. If I bought a new car that didn't work properly I could take it back to the dealer and get it fixed. This "car" needs to be fixed before another one is ever sold to the public again. Yet T-mo is still selling a defective product. It is that simple.
If you want to brag about how Amazing (no pun intended) the Amaze is,then start another post. See what kind of response you get from that. If you want to go on about how the carrier, software provider, and manufacture are struggling so hard to get the problem fixed...go make a post on that too....see what that gets you. Generally, if you can't provide a fix or a possible solution...then your post here is really useless.
T-Mobile is trying to take care of the customer and are working with the vendor as you stated to try and get it updated to fix the problem. Updates like that take time though.Just need to wait and be patient. There is not easy button to fix the problem.
T-Mobile didn't have any issues taking my payment for the phone, nor do they have issues continuing to take money from me after complaining about poor bluetooth performance.
I consider a ~3' working range to be "poor performance".
So, while T-Mo and HTC "work on a solution", I have a phone, that I paid for, that does not perform as advertised in a needed area.
I imagine that T-Mo and HTC both knew pretty quickly that there was a problem with the bluetooth performance in this phone. If the solution is software related, one would think it would have been addressed by now.
If the problem is hardware related, then I suspect "they" (T-Mo and HTC) will string their customers along with more BS.
Kind of like yours badger?
A phone is a completely different thing then a car.
It works and even as posted here, most people get 5 or more foot.
The phone is completely useable though other then that.
They are working on a fix.
The phone has no major malfunction or poses risk to anyone.
No need for a recall.
As I work in software development I speak with experience in this process.
If you don't like my response don't read it.
Even the folks at xda seen the problem and know is software too and have improvements on rooted unofficial builds.
We just need to wait for a official update.
It's tiresome to hear the same hopeful story again and again. The other day I tried declining a call with my car's hands-free, and the phone refused the command, it kept prompting me to answer the call repeatedly until I just ignored it. Unfortunately this also meant I couldn't listen to music, either.
I've put up with this fault for 5 months. I'm tired of hearing "a change is gonna come." My Nokia 6680 worked flawlessly for 7 years. I want it resolved, or I'll junk the phone. HTC is really losing mindshare by not supporting their handsets' owners.
Retrieving data ...