I called Customer Service already, and they told me at the time that it was a current issue, and that their engineers were "working on it."
The problem is, when I visit Youtube, I can no longer watch videos. I've already tried everything: emptying my cache, deleting bookmarks, made sure resolution was set to "Normal", etc. Nothing helps. I went through all the troubleshooting steps, including sending a reset to my phone. Nothing works. It displays an error message every time. Firstly, it says "Unsupported Resolution." If it doesn't say that, it says Error, Timeout, etc. Nothing I do changes it.
I was able to watch videos just two weeks ago. Now, I can't watch anything.
BTW, the Customer Service was exceptionally horrible. The technical support guy kept me on the phone for nearly 40 minutes, saying very little to me, nor explaining what he was doing or looking at. I was finally forced to end the call, and he seemed extremely insecure about it. Before that, I spoke with a girl who mistook what I said and thought I wanted a NEW PHONE, which I didn't. Then she hung up on me without explaining what she was doing, and I reached him. I've reached her before, and she always acts in the most bizarre manner, and always interprets what you are saying WRONG. I've complained about her twice now.
I noticed their is a new flash update in the play store (market). Maybe try updating, or if you already did, try uninstalling the update and see if that works?
I've also had issues with this phone before! That's why I had to get it replaced. The only unusual thing I did before this happened is download an unusually large image file (1 MB) because I had plenty of space on my phone, and I thought it would be fine. It loaded veerrry slowly, and my whole phone kinda slowed down for no reason, so I deleted it. My old phone went belly-up after I exited in the middle of downloading a sound file, and no-one could ever explain why it kept going to red screen. I had to trade it in. It's a very tempermental phone. I lost all of my messages and bookmarks on the old phone, too!
What data plan do you have with that phone?
I can tell you, it allows streaming of videos. It says I used only 0.1 of 1.89 MB allowed per month. A very small fraction of the total that I'm allowed (no doubt, because I haven't been able to access videos at all since my last billing cycle!)
I don't know of any data plan that allows less than 2Mb per month. Are you sure you don't mean 2Gb?
I'm not trying to pry into your contractual arrangement with TM, but it's possible that this service may be being blocked on the network, depending on whether some change has occurred in relation to your data plan.
Correction: I have 50 MB a month of online usage. I saw in my online profile that I had used "0.01 of 1.89 MB", but I have much more available to me than that. I have never gone over my allowance, ever. My allowance is unrelated to my concern.
I'm sorry you're having problems with the YouTube application on your device. The first thing you'll definitely want to do is very the Internet connection is working by visiting the web2go page. As long as the Internet is working, I've verified you've completed all the troubleshooting steps we have for that application. The next step would be to contact YouTube directly for assistance with their application.
Thanks for joining the Community!
Thanks for writing me back! The issue is resolved. A couple of days after reporting the problem, my videos started working again! Good job.
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