I'm also having these problems. They have been charging my husband's phone since Dec 2011 at least. In Dec it was from two different companies both charged 9.99$ and now these (ClickGen and MDK Media) are alternating with their 9.99$ charges. Even in the last bill.
How can I get this to stop and request a refund?
Unfortunately, part of any billed contractual relationship is a reasonable assumption that the customer examines their bill before payment. Once paid, there is an equally reasonable assumption that all charges are accepted.
That said, TM does allow 60 days for customers to challenge costs and will refund improper charges in that period.
When TM have paid several bills from the third party, recovery of funds from the third party then becomes the customer's responsibility, since there was no indication to TM that the charges were improper.
This whole charging mechanism was established under FCC approval and supervision to support legitimate transactions and carriers are actually required to cooperate with the process. Unfortunately, things have moved on considerably with these charges now being triggered by processes that don't even require a telephonic transaction (eg. supplying your mobile number in an online competition can trigger a recurring charge)...not to mention the rampant fraud now being experienced.
This is attracting some interest from regulators and lawmakers, but not enough.
All the time there are also yet-to-be-proven allegations that some of the carriers have much more direct links with third parties that deliver minimum service for premium prices.
In short, the whole thing calls for proper legislative intervention. Complaints to the FCC, state and congressional representatives are now necessary.
Messaging blocking is an okay way to stop these, but the most effective option you can get is the content blocking feature. This blocks all 3rd party charges from billing your T-Mobile account, including Android Marketplace downloads. We can add that for you and help you get your money refunded. I'm going to send you a private message to get more information. Please take a look when you've got a moment.
I got same charge which I have never subscribe any service.
28090 8004166129 TipsTone
I have no idea how this party could just charge from my cell phone carrier without inform me??
I really dislike this kind of surprise especially after I use T-mobile for years !!!!
See, how many complains here !!!
Why T-mobile did not have any action to protect their customer and some people even pay this money for years.
I have no idea how can I continue the service with T-mobile since I can not trust you any more !!!!!
This happens to customers of ALL carriers. The provisions for this type of charging were set up and are overseen by the FCC.
Unfortunately, since the days when this was honestly established to support honest transactions, controls have remained naively unchanged while the crooks have moved in to exploit the situation. It doesn't help that these charges can now be triggered by transactions that don't even take place on the phone (eg. giving your mobile phone number online or in a competition can result in unwarranted recurring charges.)
This is attracting limited attention from regulators and lawmakers, but not enough. All the time there are also yet - to - be - proven allegations that some of the carriers have much more direct links with the third parties that deliver these minimum services for premium prices. In short, the whole thing calls for proper legislative intervention.
oh, I had this problem too!!! customer care took care of that issue. I'm starting to like the forum customer care better than phone, cuz jessica seem to take care of the most web issues better than those from phone. I have spent hours last 2 weeks to get my order problem sovled and got stucked up with new problem this week! I'm glad she is taking care of this issue so quick.
same problem here!
I just got my bill and it said I have been charged for 19.98 for two premium services which I have never downloaded or bought any of them. I don't want to pay for these every month and wish to have them stop charging and probably a refund too. Can somebody help me with that?
I would like to have this fixed asap:(
Either send an email to the TForce customer support team here via ***@***.com or a Private Message to one of the moderators, such as tmo_jessicab, who has a great reputation for solving problems (see the message immediately before yours in this thread).
Message was edited by: tmo_maria_g - removing e-mail address.
I just found out I got JACKED for an extra $20.00 on my March phone bill. It's called Premium Service. I did not order this. It seems T-Mobile let some company called MobiSpin add this. It's all over the internet that this is a SCAM. So why is T-Mobile participating? More importantly, why do they let some unknown company add services to my phone without my authorization? I am going to visit their store on Monday to EITHER "(1)" Get this fixed. OR "(2)"
terminate my phone and go to VERIZON or somebody. I work to hard to get some service that I don't use, or know about, from a company I never heard of.
They do it because federal regulations require the carriers to support this means of billing for legitimate commerce. Of course it "helps" that they get paid as well.
Unfortunately, things have moved on since these regulations were set up. The mechanism has been overwhelmed by crooks and scammers, but the rules naively still require the charges to be established without customer prior consent. Worse, those charges can now be initiated by transactions that do not take place on the mobile phone (all that is needed is for the billing company to have your mobile number from an online source, for example).
Our only protection is monthly vigilance, scrutinizing our bill before payment, which is expected anyway. Still, it's now long overdue for legislative/regulatory change...the problem is: how to do it without harming all the businesses that use this billing method legitimately?
There is some interest from lawmakers at the moment, but not enough to make a difference, so we need to draw their attention to the need for change.
There are also unconfirmed suggestions that some of the carriers are behind a number of the companies that provide minimal service for disproportionate monthly premium charges. That needs to be investigated thoroughly, and if proved to be true, the responsible executives should be held PERSONALLY accountable and punished harshly (if they fine the company, WE will pay the bill).
I too have been scammed.I have four charges from True digit LLc and one from Sports facts. All for $9.99 each. I will not pay this portion of my bill and T- mobile has suspended my account. I called T-Mobile and was told to take the charges up with True Digit and Sports facts. I want to cancel my T- Mobile account of 12 years over this. They won't even do that until I pay what they say I owe for these charges. I am filing a complaint aginst T-Mobile with the Attorney General of my state. Obviously T-Mobile has no loalty to Its long term customers. I'm more than dissappointed
Were these accrued charges over the course of a four month period? Did you challenge any of them directly with TM immediately following receipt of the earlier bills?
Under their terms and conditions TM should refund you charges going back up to 60 days, if you challenge them, unless they have clear evidence that you consciously entered into this arrangement, in which case all they can do is cancel billing going forward.
Unfortunately, if you paid your bill over several months without checking and recognizing improper charges, there really isn't much more that TM can do: there is a reasonable expectation that customers review their bills and make challenges in a timely manner and, if you don't, it is not unreasonable for the vendor to conclude that you have accepted the charges by way of making the payment. Simply short-paying without contacting TM to seek a resolution isn't enough either.