I purchased a new Sprngboard a few weeks ago and it has several manufacturer's defects (according to the several people I spoke with over the hour+ I was on the phone with T-mobile).
I cannot return the tablet for a refund because the 20 day return policy starts on the day you order and not the day your receive the item. (My order was confirmed 23 days ago).
I was told they would send me out a new one to replace the defective one.
After talking with the 6 person to get this done I was transferred to the manufacturer who advised me that they will NOT replace the defective table, they will try to fix it. I have to send it to them (overseas) where they will try to repair it and then return it to me.
THIS IS UNACCEPTABLE
I bought a brand new unit 3 weeks ago - not a refurbished unit - which is what I will be getting in several weeks when it is returned to me.
The only thing T-mobile offered was to not charge me for the data plan during the time I am without the unit...yeehaw
This may not be so bad if I hadn't been stuck with a new phone that hasn't worked right since I bought it last year. I'm talking about the $200+ I spent on a mytouch 4G. I had to call tech support at least once a month because of not getting voicemail and text message notifications and the voicemail not working. After a year they finally sent me a replacement unit, which does the exact same thing. They have disconnected the visual voicemail function, but I have a permanent pink dot showing I have voicemails, but I still don't get voicemail notifications - so unless I call my voicemail I don't know if I have any. They have offered to sell me a new mytough 4g for $185...another yeehaw.
STAY AWAY FROM T-MOBILE - THE SPRINGBOARD - AND MYTOUCH
oh...btw...I have been with T-mobile since it was VoiceStream and I'm 50 years old with no kids...I have done nothing wrong - except get shafted.